ClubExpress Reviews

From the being in January of 2021 until the present we have been able to improve the accuracy of our membership information, vastly improve our communications with our members, support our events and functions and dramatically change our financial functions in a superior way.

After three years we have not encountered a negative issue that we could not resolve or adapt to.

The secure maintenance of membership data, the workflow for adding new members, our annual membership renewal process and ongoing event scheduling and development and improvement of communications with our 2,347 active members.

The ClubExpress platform is an excellent system for managing our organization. The features are well-thought-out, well-designed, and intuitive for both administrators and users. CE's support organization is fantastic with quick responses and detailed written documentation addressing all features in great detail. The online training modules are logically developed and professionally presented.

Reporting out of the database is limited. Many good reports are provided, but ad hoc reporting requires a separate subscription. Also, the robust features within the platform address the vast majority of functions needed for organization management and web presentation, but some custom coding may be required for specific situations.

The platform provides a central database in the cloud for all user profile records and the organization's documents. It aids in automating financial functions.

Live person to assist with tech support. Excellent customer service. I appreciate their desire to help teach me something to resolve the problem. Competitors generally don't have a live person answer the phone. Keep up this valuable quality!

Design widgets are slow to be updated and are outdated. Not sure if this is related to the platform technology/integration tools or something else.

Understanding Quickbooks integration and the terms used for importing financials. I am more productive now that I understand where I needed to make updates in ClubExpress so that mapping with Quickbooks occurred correctly.

The Support team is always ready to assist.

Setting up accounts and organizing communication is great.

I deal with an older population that sometimes has trouble logging in and they find the payment steps a bit daunting.

I am working to develop a membership management solution that can stand up after I am gone.

Club Express makes it easy. One-stop admin for our ski club. Easy to update and change web pages for a non-techie admin. Members can edit their profiles and track their event and volunteer participation. Very powerful event builder and calendar with top-notch communication functions. Support is excellent and helpful at all times.

There is not much to dislike. A minor niggle is that some reporting could be improved, but our club has some unique needs, and we are trying to fit a round peg in a square hole. No one else has as close as Club Express.

ClubExpress makes it easy to keep our site and member information up-to-date and current. They take the pressure off our non-techie admins by being easy to use with excellent support for all members.

We began using Club Express after our webmaster had a stroke. We converted from our old website to the Club Express system with their assistance. Our board evaluated several other vendors and decided on Club Express as it meets are needs.

Some of the preformatted reports aren't user friendly. The PDF reports are good. But any of the Excel report do not contact the same information as the PDF reports do.

Our club was without a webmaster and with the help of the Success Team, we were able to launch a new website. Our Event Coordinators after viewing the Club Express videos and by calling the 800 number are able to manage the web pages they are responsible for.

I am a self-taught webmaster. The video tutorials are good and the help desk is great!!!!!

The image handling system is not the easiest to work with. Could be much improved. This is for photos and web graphics.

Website and member management for a 100-person volunteer group.

I like the Documentation and system Support

So much documentation that it could be more organized and specialized in certain sections.

Providing communication to our neighborhood residents.

This is a state of the art web site /database that is easy to use and easy to learn, with excellent, friendly helpdesk experts to assist. The price has transformed our organization from a struggling for survival to an active group able to use our limited funds for our mission instead of our computer expenses.

So far, nothing negative stands out. We could use some new reports tailored to our specific needs, though I'm sure that could be achieved at a reasonable cost.

The eBlast feature allows us to easily communicate with our membership base and with other sub-sets without having to have our techie massage the messages for the actual authors.

A feature allows long lapsed members to drop off the database on their own, without having to contact us.

Ease of configuring modules; ease of obtaining support either by calling or sending an email

Nothing to report. We haven't had any significant problems since starting to use Club Express several years ago.

We use Club Express to maintain communication with our membership. We send out e-mails, post events on monthly calendars, and accept reservations for those events,