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CloudTalk Reviews

User Rating

4.5/5 (Based on 1,671 Ratings)

Rating Distribution

  • Excellent

    65.1%
  • Very Good

    25%
  • Average

    3.9%
  • Poor

    1.5%
  • Terrible

    4.5%

User Sentiments

User Friendly Interface, Extensive Integrations, Clear Call Quality, Comprehensive Call Analytics

Inconsistent Mobile App Functionality, Occasional Connectivity Issues, Inaccurate Call Transcript Feature, Unclear Pricing Structure

Do You Use CloudTalk?

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Review Summary

CloudTalk is praised for its user-friendly interface, ease of setup, and extensive features. Users appreciate the call quality, reporting capabilities, and integrations with popular business tools. Additionally, CloudTalk's customer support is frequently lauded for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations with certain features. Overall, CloudTalk receives positive feedback for its user-friendly design, rich features, and reliable customer support.

Pros

  • Boost productivity with AIpowered call analytics and intelligent routing.
  • Seamlessly integrate with your CRM and other business tools for streamlined operations.
  • Enhance agent performance with realtime call monitoring, coaching, and quality assurance.

Cons

  • The pricing structure may be complex for some businesses, requiring careful consideration.
  • Some users have reported occasional technical glitches and delays, requiring prompt technical support.

AI-Generated from the text of User Reviews

Reviews
AC

Arthur Cooper

November 15, 2024 Source: Trustpilot.com
Fantastic System!
After trialling multiple systems - CloudTalk has proven to be the best and we will certainly be sticking with it!
Read more
VB

VALENTINA SAINZ BALLESTEROS

November 15, 2024 Source: Trustpilot.com
Great service
Great service! Would really recommend to other companies. I use it to make international calls.
Read more
AC

Adam Crew

November 14, 2024 Source: Trustpilot.com
Great System
Have been using this new system for over a month and it is far better then the previous one including ai notes and quick calling
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SA

Shezad Ali

November 14, 2024 Source: Trustpilot.com
The system used is great and easy…
The system used is great and easy system to use. Very simple and slick system. Some great features on the system used
Read more
ga

gary anderson

November 14, 2024 Source: Trustpilot.com
Really Easy to Use sytem and great…
Really Easy to Use sytem and great facilities on there - Really Impressed
Read more
F

Fabrizio

June 13, 2024 Source: Trustpilot.com
The customer support provided by…
The customer support provided by Cloudtalk left a lasting impression on us. The transition from our initial contact to the number porting process, which prompted us to switch from our previous provider, was efficient and seamless. Cloudtalk offers a comprehensive set of features that are essential for a cloud-based phone system.
Cloudtalk granted us complete control over our incoming call configuration. We have the ability to effortlessly switch between mobile devices, computers, and other platforms regardless of our location. Furthermore, the integration with Helpscout ensures that all calls are monitored and seamlessly linked to our existing workflows.
Read more
SG

Santiago González

June 10, 2024 Source: Trustpilot.com
So easy to use
Date of experience: June 10, 2024
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AM

Andrew Murray

June 7, 2024 Source: Trustpilot.com
Simple to use, great service
Simple to use. We had this installed in our company firstly recently after having a few issues with previous phone service providers.

This has been great from day 1, a simple interface, quick and responsive for the whole company and no issues with country codes or bad signal etc.

Strongly recommend 10/10
Read more
AU

Anonymous User

June 5, 2024 Source: G2.com
"Great calling company"
What do you like best about CloudTalk?

I would definitely recommend Cloudtalk to anyone! great price and customer service!

What do you dislike about CloudTalk?

Nothing, all is absolutely the way it is meant to be!

What problems is CloudTalk solving and how is that benefiting you?

calling customers, sending sms, all you need

Read more
M

Martin

June 5, 2024 Source: Trustpilot.com
Great features and support
Our business has been using Cloudtalk go for the past year now switching from a different VoIP due to a lack of features, desktop app and integration. Cloudtalk has saved us literal hours with its seamless integration with HubSpot (our CRM) meaning it automatically logs calls and fills the number into the dialer with one click, and there's also the voicemail drop feature so you can pre record the message to leave in their voicemail inbox. Its also been great for our whole office as you can transfer calls and you're able to speak to the receiver first. Plus there's some great data on tracking our teams no. of calls, average call length, pickup rate etc. The support as well from the team is some of the best I have received, they're always super helpful, understanding and polite.
Read more

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