CloudPhone Reviews

The Cloud Phone interface made it easy for us to create a new number and add the extensions we needed.

In no time at all our business was up and running with a local phone number. Plus the pricing was very affordable!

The biggest issue I've run into is when trying to "Add a Call" to the line. On my android phone, from the Cloud Phone mobile app, I am only given the option to choose from existing contacts. I wish I had the ability to type in the phone number I wanted to add. This is a recurring problem, because as a business we are constantly calling numbers that are not in our saved contacts list.

The Cloud Phone has provided an affordable and quality product that has enabled our small business to have a phone without spending large amounts of money and without having to purchase physical phone systems. I highly recommend their service for startups, freelancers, or small teams. I love that we add the option to fully customize our greetings and extensions. There are also a lot of great options for handling the transfer of calls from the app to your phone of choice.

Easy to use. Automated interactions with real-time responses and voice automation. Can be operated from anywhere which improves work flexibility and emphasizes SMS marketing with AI powered solutions for effective customer communication.

Expensive. Data is stored in a third-party platform raises concerns on data security. Limited customization options. Quality of customer support is not great. Technical glitches affects performance.

Enhancing integration with CRM systems, improving customizations and customer support provides seamless experience. Indetailed analytics and reports with mobile-friendly features can help the users to maintain the business more efficiently.

The service works well. I like the auto-attendant, and the initial setup wasn't too bad. I liked the options and menus, and it was all pretty logically laid out.

The customer support was not very good. I had trouble changing a configuration, and they were not helpful in getting the issue resolved. They also did not provide much help when I asked about changing the level of service or porting the numbers.

It is a great way to set up VOIP phones very quickly. Out of the box, things worked well enough to get the rest of the business going.

They had good rates on SMS messages, and a good API for sending tons of messages

Their support system is severly lacking. They all of a suddent stopped being able to offer the service to us, no notice, no warning. They left us scrambling to find new vendors

They can send many SMS messages in a short amount of time, when their system works