CloudNine Reviews

CloudNine routinely impresses me with their superior customer service and automated tools that just work. We regularly upload a lot of data to CloudNine’s automated hosting and discovery tool. Their software is easy to use and searching is flexible.

I personally didn't have access to the administrative rights so I was dependent on others in my organization to ensure all of the access was appropriate. Not CloudNine's fault or dislike. Just a dislike in the process.

What problems are you solving with the product? What benefits have you realized?

I like the convenience and easiness of the use. The tag function made it easy flag the search results. I was impressed with the ease of use for a first time user. The speed and ease of loading data and being able to review it immediately is a tremendous advantage over other Cloud based platforms.

I believe that search function could improve to isolate the data further down. Some of the basic document identification features became cumbersome when a limited number of documents were involved.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Training to use CloudNine was not lengthy. CloudNine was great at searching documents, including tagging, and exporting. Software tailored to our business needs and streamlined the task at hand.

I do not dislike anything about CloudNine, the layout is simple, functional, efficient, searching and tagging documents is easy.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The tool is very easy to use and train others on. It is very cost effective and can be rolled out quickly.

Would like to be able to customize views in the review panel.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

What I like best about CloudNine is the intuitive searching function. It is easy to create complex searches, even as a beginner. You can also easily access your recent searches through a drop down on the main screen. This is much easier than going back to the searching page and re-creating searches that you didn't save.

This isn't really a dislike, but I do wish we had the ability to re-name folders "on the fly" in the native tree view. This is done simply enough with an overlay into the folder field, though.

What problems are you solving with the product? What benefits have you realized?

I really like the fact that CloudNine is browser-based, so you can use it on any device. This is great when I want to review documents but I do not have my laptop with me. I also love how intuitive and user-friendly it is, and the team at CloudNine has been amazing in answering any questions I have and assisting as I learn the program.

There is not much to dislike that I have found so far. The tools for redaction and annotation are great, but it would be nice not to have to re-select the tool you want as you go from page-to-page in the image.

What problems are you solving with the product? What benefits have you realized?

The custom tagging fields were incredibly useful. Being able to create different types of tagging fields (drop down, custom text, radial buttons) was key to making our review easy and efficient. The custom views for the tagging areas for each individual reviewer allowed me to set up field lists that were specific to each reviewer, so the attorney who reviewed the privilege documents had those tagging fields at the top of the list while the other reviewers had fields specific to their assignment. The system worked beautifully.

I really would have liked to have been able to redact while in the platform. That way the redactions could have been done as they were recognized instead of having to mark them, then reanalyze the documents to redact them in Adobe.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The customer service is excellent and the module is well-organized.

It would be helpful if the full document fit on one page instead of having to scroll down.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

CloudNine's best feature is its straightforward ease of use. I co-taught a class on e-discovery at a local law school. We were able to get a class of 20 law students up and running and doing document review in less than 10 minutes. They were able to figure out how the software worked that easily. Plus, the drill down into the data production was impressive. For a small firm or solo, it just makes sense to go with a cloud-based SaaS, and CloudNine is the best of its breed.

The tools are a little simple, especially compared to the software used at larger firms. There are a few features that would be really nice to have, like predictive search (AI). But the tools you absolutely must have are all there, all work well, and are easy to use.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Offers the major features we were looking for, at a fraction of pricing of other competitors.

Some additional features such as email threading, and near duplicate searching/matching would be useful.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?