CloudContactAI Reviews

I was able to send out emails and SMS messages for business easily. The real-time inbox enables me to respond quickly to incoming messages. I'm also able to add other users to the account to enable these users to triage incoming support requests.

The reporting could be enhanced. The dashboard for Email and SMS is nice as is the Daily Activity Report, but I suppose it would be nice to see some additional reports.

CloudContactAI enables us to reach out to our customers via SMS, Email, and Voice. We use other services as well, but CloudContactAI does not have pricing based upon number of contacts, which makes it substantially cheaper than alternatives: MailChimp and Klaviyo.

Communications has never been easier thanks to CCAI's easy-to-use platform. What separates CCAI from the rest is their bi-directional messaging capabilities, fully customizable Enterprise Dashboard, seamless integrations, and customer attention.

CCAI has decreased operational costs while increasing productivity, member communication, and revenue.

CCAI has made communicating with customers 10x easier through its platform.

It was incredibly easy to get started with CloudContactAI. I was able to get started sending text message campaigns immediately after my account was set up.

I was pleased with the platform and loved their integrations, but would like to see them grow their integrations library.

Communication with our clients, automating responses to customer service inquiries.

The cost and ease of using CCAI's technology is something that we not only utilize in our trade association, but we constantly recommend their product/service to all those we serve and support.

Not so much a "dislike" but rather an observation is that, unfortunately, many people are simply unaware of the advantages of having SMS capability. This is why we must let others know that this technology not only exists but will make their communication efforts SO much more effective.

1. Keeping our members abreast of our events, such as event news and details.

2. Reaching out to prospective members in a more effective manner.

These two alone make using it a "no-brainer" when it comes to getting the mission accomplished.

The software is easy to use and the customer service is always helpful and friendly.

Nothing, their team was professional, friendly, and made sure to explain everything that was going on.

It increases brand awareness, promotes products and services, and Improves customer service.

I am able to send mass texts and get my clients signup for yoga classes. Its easy to use and I am not using any other marketing tool.

As of right now - the product is really good. Probably more reporting would be helpful.

It helps me with scheduling, communication, reporting and payment. I am aware of who will be attending my classes, and hence I can plan accordingly.

CloudContactAI has allowed me to communicate with my different clients through SMS, MMS, Email and Voice using different strategies like direct messages, campaigns, scheduling and segmentation, everything with a powerful platform and ease of use

Nothing, i don't dislike nothing about CloucContactAI

I need to communicate with my current clients and new through SMS, MMS, Email and Voice on a unique platform easy of use and that this platform it gives me information about the different campaigns

I have been using CloudContactAI for six months now, and it has consistently exceeded my expectations. This innovative solution transforms the way we communicate with our customers. Its robust and easy-to-use features stand out in the crowded field of customer communication solutions.

Its SMS functionality is top-notch. The ability to send bulk messages while personalizing them for each recipient is a major standout. The efficiency and delivery rates are excellent, ensuring that our messages reach customers promptly.

As far as criticisms go, there are very few. One minor issue is that the onboarding process could be a little smoother.

CloudContactAI is solving several critical problems for my organization.

Efficient Customer Communication: Before CloudContactAI, reaching our customer base in a quick, efficient, and personal manner was challenging. With its bulk SMS functionality and personalization features, we can now contact all our customers promptly while maintaining a personal touch.

Scheduling and Tracking: We used to struggle with coordinating and tracking our communication campaigns. CloudContactAI has effectively solved this with its scheduling and real-time tracking features, which allows us to run campaigns seamlessly and gain insights from the data collected.

Customer Engagement: Engaging customers effectively was another challenge we faced. CloudContactAI's A/B testing feature has been instrumental in optimizing our messages for better engagement.

While features are still steadily being added, it's an excellent platform that is simple for managing clients, launching campaigns, interacting with clients, downloading campaign results, and monitoring campaign statistics.

It's still a developing platform. Not that it's a bad thing, but there are still some features that would be nice that some of the competition has that CCAI has, but it's a fairly small complaint compared to what's already working.

Automating customer interaction saves time that can now go towards addressing other issues in my organization. It also provides statistics for customer response to my campaigns.

It's easy to reach our existing player database through SMS and Voice using CloudContactAI. They've integrated CloudContactAI with our website and our customer CRM, which means I don't have to upload lists.

We need to start using their email support to see voice, email, and SMS communication for all our contacts. We're still using another vendor for email, but I think that's on the roadmap.

CCAI helps us to remind existing players about their upcoming games. It also allows us to collect player payments. Many of the players forget to pay, and managing collections is a huge pain.