Cloudbeds Reviews

User Rating

4.3/5 (Based on 469 Ratings)

Rating Distribution

Excellent
71.2%
Very Good
11.9%
Average
3.4%
Poor
3.6%
Terrible
9.8%

User Sentiments

Excellent Customer Support, User Friendly Interface, Extensive Integrations, Reliable Channel Management

Occasional Software Bugs, Limited Customization Options, Inadequate Accounting Integration, Complicated Onboarding Process

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Review Summary

Overall, Cloudbeds is a user-friendly and reliable SaaS solution for the hospitality industry. Many users praise its comprehensive features, ease of use, and efficient customer support. It has received positive feedback for its reservation management capabilities, integration options, revenue optimization tools, and reporting functionality. However, some users have reported occasional issues with the system's stability and have suggested improvements in its user interface and mobile app. Additionally, pricing concerns have been raised, with some users expressing that the cost may be a consideration for smaller businesses.

Pros

Userfriendly interface and easy to navigate, even for users with limited technical expertise.
Comprehensive suite of features, including reservation management, channel management, revenue management, and housekeeping.
Strong customer support with quick response times and knowledgeable representatives.

Cons

Some users have reported occasional glitches and bugs in the software.
The pricing can be higher compared to some other hotel management systems.
Limited integrations with thirdparty applications compared to some competing systems.

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Reviews

Wendy

September 27, 2024 Source: Trustpilot.com

Great Service from Korina B and Cloudbeds

Korina B from Cloudbeds was absolutely fabulous. She led me through the process of connecting to my channels and was even willing to wait on the line while I went through all the steps. After getting cut off at my end, her colleague then put me back onto her and Korina was able to continue to assist me. Nothing was too much trouble for her. Fantastic end-to-end service. Thank you so much Korina and Cloudbeds! I'm happy I made the move to you.

Hotel Casa de la Vega

September 4, 2024 Source: Trustpilot.com

quick and honest answers

We received quick and honest answers to provide us with a solution and understanding of the problem presented.

Anabel Molina

July 9, 2024 Source: Trustpilot.com

Tomás helped me solving for good a…

Tomás helped me solving for good a problem that had been going on for a long time. Really appreciate his support and patience!!

Desert Riviera Hotel Front Des

July 8, 2024 Source: Trustpilot.com

Quick response time and helpful

We were having trouble with our login and we emailed the support team, within minutes Tomás D. responded and quickly resolved our issue.

Suttida Kanasup

May 23, 2024 Source: Trustpilot.com

Great and quick service

Date of experience: May 23, 2024

Jessica Noelle Wong

May 22, 2024 Source: Trustpilot.com

Helpful and quick response.

Date of experience: May 22, 2024

Loulou

May 17, 2024 Source: Trustpilot.com

What consistently makes Cloudbeds great…

What consistently makes Cloudbeds great is access to HELP whenever you need it! In particular, Denis S. has saved me and instructed me more times than I can count. He is an amazing asset and I really mean it when I say I would have quit without his help.

Kerri Gandy

May 17, 2024 Source: Trustpilot.com

Korina B was very informative and…

Korina B was very informative and helpful.

Little Petra Bedouin Camp

May 12, 2024 Source: Trustpilot.com

The quick response was very helpful for…

The quick response was very helpful for me!

Sarush Chumpolkoolvong

May 3, 2024 Source: Trustpilot.com

Very good and affordable PMS Suite

As per my experience, cloudbeds PMS is really a powerful online application for hoteliers. It doesn't only fulfil what's necessary in daily hotel operation but also have other vital functions for managers / owners in doing audit or analysing.

However, the application can still further improve in getting the app run on mobile application. This will help reservation to work easier when being able to check any particular booking or help sort out the problem while being on the road.