CloudApps Reviews

Great experience for the 'players' - great use of graphics and Salesforce UI space. A great way to get your users on board.

Can be a little fiddly to configure, but great support from the team.

Getting 500 users, who are not employees, to get the best out of their Partner Community, whilst addressing customer needs, and increasing sales.

SuMo Inspire boards and reporting capabilities which go beyond the standard SF reports

Technical implementation was seamless

Strong and knowledgeable support team

Not much at the moment to be completely honest

The ability to delve deeper into Salesforce adoption while also rolling out SF to the sales team

Awesome for sales it is very confidently and helps within the company as well as out of it. It speeds up the process within the company and also motivates us inward to compete for sales. It was super instant and everyone loves it at the office

Since it is cloud based it may not work for everyone it's something to get used to maintance wise.

Try it you'll see the boost

It boots sales as well as helps us incorporate all our thoughts into one database for sales.

I like the interface and ease of use, the layout is second to none.

I would like a bit more functionality and options available.

Give it a shot, you will absolute LOVE this one.

Excellent for motivation and internal drivers. Helps me view what I need to quickly at a glance.

Support is awesome. They are patient to work with us.

UI could use some tweaking. It seems too outdated and we want it cleaner.

We use to grow our customer base and help MSPs make money.

Intuitive fun easy to use and compelling

Very little - the program is well designed and executed

Use the stealth mode to see what shape you are in before implementing

Helps drive the right habits and sales behaviours around the use of SFDC

Helps us incentivise the right behaviours

Sumo free's up my time allowing me to focus on coaching and development with my team. By rewarding specific activities Sumo motivates my team to follow up leads more quickly, drives activity and nurtures best practices across the team. Before Sumo I would have to manually report on all of the actions driving our KPI's and Manage the team to deliver them.

Sumo not only makes these tasks fun it really drives the competitive spirit in a friendly way across the team.

Unlike other solutions - Sumo tracks all of the underlying data to help me Coach the team and deliver a more stable forecast.

There isn't anything specifically I dislike. When we have taken Sumo down for maintenance I immediately get asked by the team Where's Sumo gone? When will it be back? We are a very progressive company who use a lot of complimentary solutions none of which are embraced by the team like Sumo.

With any software there will be a learning curve to go through - specifically around the balancing of the game to ensure everyone has a fair chance to win.

We used Sumo's Managed Service to deliver the implementation and the on-going balancing whilst we up-skilled. This allowed us to deploy the software and start driving value very quickly.

We have seen the following benefits:

230% increase in lead response time. This drives a much higher conversion rate to opportunity creation.

140% increase in pipeline

100% increase in call note capture

The SuMo team are experts in gamification! We have used Salesforce.com for a few years, but users lacked the desire to fully dive in. Within the matter of a few days of launching SuMo there was a significant improvement. Practices we have spent years emphasizing changed overnight. SuMo came to the table with brilliant ideas and suggestions on how to implement, succeed, and maintain. Their support has been, and continues to be second to none!

There is really nothing that I dislike about SuMo.

They are experts in their field. Their knowledge, guidance, and ability to understand our needs made for a very easy implementation.

Our adoption rate has increased significantly. Users are now completing valuable Account and opportunity fields, allowing more accurate forecasting and reporting for our leadership. People have also transitioned their time management into the task system, ultimately ensuring next steps on opportunities.

SuMo is a very flexible tool that allows you to build effective ‘Games’ to encourage best practice and support user adoption in a fun and engaging way.

The team at CloudApps work hard to ensure the business requirements are met, and that each Game is a success.

The stat’s speak for themselves with regards to the success of the games in terms of driving users of our CRM system to adopt the good behaviour required when working in any CRM system.

There is nothing that I can think of right now

SuMo helps to drive best practice in a CRM system. This has benefited our business in areas such as collaboration through encouraging the use of Chatter in Salesforce.

Working with CloudApps has been great! The sevice we recieve is excellent at making Salesforce more engaging to improve our commerical functions completion rates.

It's great how adaptive they are to our suggestions and it makes it very easy to work with them and use the product. The relationship with our CSM Alex is excellent and he's very receptive to our ideas and has made the whole process very smooth!

I think the only downside is the limitations of Salesforce itself!

Improving the quality of our Salesforce data is key and by gamifiying it, we've seen a significant upick in our data!