Clootrack Reviews

Customer experience analytics with a quick turnaround time for every request. Highly professional and competent team always available to help.

It should also include other forums to analyze the reviews

Getting real-time customer feedback in one platform that helps the organization taking quick actions to improve the customer experience

1. Easy to use – the software is incredibly user-friendly and requires no prior coding expertise.

2. Insights are a step above other consumer intelligence platforms. I have had many demos of different platforms, but Clootrack methodology and dashboards work to find robust explanations behind strong emotional reactions or trending conversation topics.

3. The Clootrack team is a skilled and talented group. They are great to work with –  responsive and creative, delivering high-quality insights. The added data scientist support during project creation/scoping, source volume checks, dashboard iterations, and overall insights elevates the output and process for me.

4. Clootracks is adaptable, dynamic, and innovative. Our needs are not one-size-fits-all; every project is unique in source types, categories studied, and reporting requirements. Clootracks can fill the gaps and help me find the best solution given the individual project needs. This customization results in more impactful consumer intelligence insights.

Nothing to date. The Clootrack team is constantly innovating internally, and they come to me with newly added features almost monthly.

Clootrack software helps us track and analyze customer feedback from various online sources. We use this as a preliminary step to research, and it prevents us from asking questions already answered in the market today. Pushing our findings to the next level and ensuring we get all the insights available in the market.

The capacity to deep dive and go in details. The visualization is great and ends in an awesome user experience.

No downside as such experienced till now.

We are using Clootrack to find out our position in conjunction with the competition. It is also used to find out key drivers and detractors of service and showroom experince.

Simply one of the best In-sighting tools to help mine Social Media Data - and structure it against any internal reference (be it related to Customer Care or Marketing or anything else) - while having a significant focus on both accuracy & scalability. At the same time, Clootrack requires minimal effort - since it has Unsupervised Learning at its core - which immensely reduces the turnaround time & in-process expedites the Tool readiness for the organization.

It not being a complete suite - Social Listening + ORM + In-sighting

Helping structure big data (Social Media) - aggregated through our brand pages, public forums/blogs, etc. - against our internal references (Customer Care, Marketing, etc.) to help draw insights in real-time. This is what we have tried to solve through Clootrack.

There are several use cases. To mention one of them, through this, we have been able to identify - where in our customer journey (pre-sales, sales process, post-sales, etc.), the Customer Experience is getting distorted the most.

Flexible capability that drives unique insights

Nothing has been an issue with this great team

Delivering social listening research tailored to delivering detailed context and consumer insights.

The clarity comes from the natural language sentiments.

None so far. it has been an ease to work with the tool.

If you are crystal clear on what you want for your outcomes. The tool is excellent in bringing together various dimensions for analysis and making sound decisions. Recommend that you have a clear target audience in a topical niche or geographical niche or a combination of both. The overall display of data can be improved upon. But for our current purposes, it gets the point across very clearly.

Attempting to understand viewer sentiment and what insights can we learn from what our viewers had shared from their comments.

Clootrack brings data clarity to today's complex user ecosystems - search, social, and commerce. Teams passion to hunt down data lead insights is truly invaluable for brands and businesses to navigate digital ecosystems.

Nothing in particular, possibly one could look at expanding the scope of the platform to include search and intent data as well.

Clootrack dashboards help our agency strategists understand user cohorts, ecomm buying behaviour and word associations.

How the solution uses data as the primary driver to assist you to make informed decisions!

I can't recall anything I didn't like to be honest.

We are getting deep and useful insights on customer feedback, brand equity, and a host of data-centric actionable items. No more guesswork.

Domain Knowledge, Proactive approach and good client service

There is not much to dislike about cooltrack.

This is good tool for assessing brand and taking the right decisions in building consumer empathy.

Brand Sensing, Brand Equity, Consumer Insights

Domain Knowledge, Proactive approach and good client service

There is not much to dislike about cooltrack.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?