ClickSend Reviews

User Rating

4.6/5 (Based on 2,275 Ratings)

Rating Distribution

Excellent
78.7%
Very Good
13.6%
Average
2.5%
Poor
1.2%
Terrible
4%

User Sentiments

Easy to Use Interface, Excellent Customer Service, Extensive Integrations, Affordable Pricing

Inconsistent SMS Delivery, Limited Functionality in Mobile App, Account Suspensions, Unclear Two-way Text Messaging

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Review Summary

Overall, users laud ClickSend for its user-friendly interface, ease of use, exceptional customer support, and robust feature set. It is particularly popular for its SMS capabilities, with users praising its reliability, speed, and cost-effectiveness. The platform's flexibility and customizability are also highly regarded, allowing businesses to tailor it to their specific needs. However, some users have reported occasional technical glitches and difficulties with certain integrations. Additionally, the pricing structure may not be suitable for businesses with tight budgets.

Pros

Affordable pricing plans for businesses of various sizes.
The intuitive and userfriendly interface simplifies campaign creation.
Featurerich platform offers advanced segmentation, email automation, and analytics.
Excellent customer support with quick response time and efficient problemsolving.

Cons

Complex user interface may require time to learn and navigate.
Limited integration options, making it challenging to connect with certain tools.
Some users have encountered occasional technical issues with deliverability and message scheduling.
Lack of advanced reporting and analytics options compared to other platforms.

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Reviews

Tami Ngalo

November 7, 2024 Source: Trustpilot.com

Wow!

Amazing experience and really quick time to market. We were up and running in minutes. The API and examples are on point!

Marcelo Barros

November 6, 2024 Source: Trustpilot.com

easy to use and config

Date of experience: November 06, 2024

Kyriaki Antoniou

November 5, 2024 Source: Trustpilot.com

User friendly platform

User friendly platform, and it gives you the opportunity to purchase any package you need according to your needs. The greatest plus though is that it gives you extra credit to use for free the first two weeks until you understand how to use it! Highly recommended.

Nolan

November 1, 2024 Source: Trustpilot.com

Excellent customer service

Excellent customer service and helpful live chat. Ease of system use

Benoit Novel

October 31, 2024 Source: Trustpilot.com

Top service

Top service. Fast and helpful support (Thank you Youness!)

Shane Devlin

October 30, 2024 Source: Trustpilot.com

only just migrated across to their…

only just migrated across to their system but so far so good, support/customer service has been great and everything is very clear and easy to understand.

proHeatUK

October 28, 2024 Source: Trustpilot.com

Great API

The API was really easy to integrate with our system.

Paul

October 21, 2024 Source: Trustpilot.com

It's going well so far

It's going well so far. Only recently set up an account, but the documentation for the API has made integration easy, and the emails that I've received have been useful

Perry Preston

October 11, 2024 Source: Trustpilot.com

So far so good 10/10

Trevor Donenberg

October 10, 2024 Source: Trustpilot.com

Great Service!

The immediate response and unconditional refund when I had put too much money in. Was also easy to load money in for credits