ClickDesk Reviews

User Rating

4.1/5 (Based on 120 Ratings)

Rating Distribution

Excellent
40.8%
Very Good
45.8%
Average
4.2%
Poor
1.7%
Terrible
7.5%

User Sentiments

Ease of Use, Extensive Integrations, Comprehensive Customer Support Features, Customizable Chat Widget

Limited Free Plan Functionality, Occasional Technical Issues, Unintuitive Settings, Lack of Mobile Application

Do You Use ClickDesk?

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Review Summary

ClickDesk garners positive feedback for its user-friendly interface, robust features, and excellent customer support. Users appreciate the ease of use, customization options, and ability to manage customer interactions efficiently. They also commend the ticketing system, live chat functionality, and reporting capabilities. Furthermore, ClickDesk is praised for its reliability, security, and its ability to integrate with other business tools. However, some users mention occasional glitches and suggest improvements to the mobile app. Overall, the product is well-received and considered a valuable tool for enhancing customer service and support operations.

Pros

Easy to implement and use by both customers and agents.
Streamlined and intuitive interface enhances user experience.
Comprehensive feature set covers diverse customer support needs.

Cons

Limited dashboard customization options may hinder personalization.
Occasional technical issues and downtime can disrupt customer interactions.

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Reviews

Terry

June 9, 2021 Source: Financesonline.com

Fascinating for the price!

PROS: It is my personal small box that keeps all of my Chat, Helpdesk, Call, and Social Enagement data in 1 place! Many people don't know about it, but it is the app of the future. I like the admirable script loading time, and the fact that it is integrated with all Business apps. Price is just too modest for what you get!

Beau

May 19, 2021 Source: Financesonline.com

An ingenious communication tool

PROS: I was able to gain more clients because of the reach this application gives my business. I can talk to them whenever and wherever I want. Not to mention, it is very easy to use.

Garrick

January 12, 2021 Source: Financesonline.com

Easiest way to communicate with clients

PROS: I am in love with how ClickDesk incorporates chat, helpdesk, call, and social commitment in one application. It is a very convenient way to reach out to our clients because of these features.

Brendan

September 26, 2019 Source: Financesonline.com

I can bet that this is the best live chatting system on the market

PROS: Yes, I can! In order to be good, a live chat system must be customizable, and that’s exactly how Clickdesk is. We incorporatet it on our website in no time, and it has been providing online support for users and random visitors ever since. It has a cool theme, and it is quite accurate when drawing data from our computer database. Those were our priorities, and it responded to them perfectly. There are also many open-customization facilities, such as agents, segments, macros, adding departments, etc. We just love it! Oh, i almost forgot: The tool integrated flawlessly with our major CRM, and gave us an app, a Chrome plug-in, and a Facebook page to work with. What else could we possibly have asked for!?

Franklin B

September 25, 2019 Source: G2.com

"ClickDesk ingenious video chat tool"

What do you like best about ClickDesk?

With this tool you can make video calls at the time you want, in the place you can just keep a good internet connection. It allows you to have conversations with your clients that are out of your city or out of reach. So you can get more users. I find its interface great because it is very simple, beautiful and easy to use, not to mention the registry is the simplest thing in the world. I really like this program.

What do you dislike about ClickDesk?

Few bad things I find in this program so it is better not to mention them, it has many more positive than negative aspects. That is why I would give him the best of grades.

Recommendations to others considering ClickDesk:

It met my expectations, it is a program that I will certainly continue to use and will be recommending it to all the people I can. It is easy to use, easy to register. I love

What problems is ClickDesk solving and how is that benefiting you?

many of my clients are far from me, because before I could not cover so many users. Now I do everything from my computer using ClickDesk. The number of my clients has been increasing considerably.

Hannah

September 12, 2019 Source: Financesonline.com

Clickdesk - a single step to an improved helpdesk, efficient live chat, and proper social media management

PROS & CONS

What are the best aspects of this product?

Clickdesk comprehenses all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way for catering potential customers to supporting third parites via Skype or Gtalk (even if this is more of a personal benefit). In the professional aspect, I think agents are happy to chat and reply messages from any place or device.

What aspects are problematic or could work better?

The only bug I've experienced were few incorrect statuses that were shown to customers while I was offline. Except of that, there is nothing I can remember.

What specific problems in your company were solved by this product?

We feel more engaged with customers since we have Clickdesk. We are happy to provid support even for random visitors, who arrive on our website with piles of questions and dilemmas (a good way to convert them in customers, if you ask me!). As to our current customers, we are always there to boost their confidence, and to resolve any queries they might have. Furthermore, we've integrated Clickdesk with our other helpdesks and CRMs, meaning we have all customer history at the reach of our fingertips. Collaboration between agents is also amazing-they use the chat to share files instantly, and to consult each other when necessary.

Are you a current user of this product?

Yes

Hannah

September 12, 2019 Source: Financesonline.com

Clickdesk – a single step to an improved helpdesk, efficient live chat, and proper social media management

PROS: Clickdesk comprehenses all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way for catering potential customers to supporting third parites via Skype or Gtalk (even if this is more of a personal benefit). In the professional aspect, I think agents are happy to chat and reply messages from any place or device.

Sarah G

March 18, 2019 Source: G2.com

""Simple to talk with clients ""

What do you like best about ClickDesk?

I like the manner in which they incorporate Chat, Helpdesk, Call and Social commitment across the board little box. I surmise that will be the pattern later on. What's more, the (insert) content burden time is additionally extremely quick. Incorporation with prevalent Business Applications is most likely an or more. Evaluating is reasonable.

What do you dislike about ClickDesk?

At first, it is difficult to understand where everything is and how to navigate certain things

Recommendations to others considering ClickDesk:

Simple and very helpful. Easy to implement-which is great for those who aren’t so technologically savvy

What problems is ClickDesk solving and how is that benefiting you?

Correspondence

Anonymous User

December 11, 2018 Source: G2.com

"Easy "

What do you like best about ClickDesk?

Was easy to use. Great way to communicate and send information in office and also to store information for assignments

What do you dislike about ClickDesk?

Nothing..................................

What problems is ClickDesk solving and how is that benefiting you?

Communication

LaCosta K

November 9, 2018 Source: G2.com

"Great service"

What do you like best about ClickDesk?

answered my questions quickly and efficiently. really reliable

What do you dislike about ClickDesk?

so far, the only thing we dislike are the limitations in access on free mode.

What problems is ClickDesk solving and how is that benefiting you?

Puts a face to the business and a voice to answering my questions

ClickDesk Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use ClickDesk?

Review Summary

Pros

Cons

Terry

Beau

Garrick

Brendan

Franklin B

Hannah

PROS & CONS

Hannah

Sarah G

Anonymous User

LaCosta K

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