cleverbridge Reviews

User Rating

4.2/5 (Based on 960 Ratings)

Rating Distribution

Excellent
75.6%
Very Good
4.5%
Average
0.9%
Poor
0.8%
Terrible
18.1%

User Sentiments

Exceptional Customer Support, Comprehensive Ecommerce Platform, Robust Global Payment Processing, Helpful Account Management

Slow Platform Performance, Complex User Interface, Lengthy Development Time for Customizations, Limited Mobile Accessibility

Do You Use cleverbridge?

Write a Review

Review Summary

Overall, Cleverbridge receives mixed reviews from users. Many appreciate its robust features like payment processing, subscription management, and reporting capabilities. However, common complaints include issues with customer support, complex pricing structure, and occasional technical glitches. Some users also express concerns about the platform's user interface, finding it outdated and challenging to navigate. While Cleverbridge offers a comprehensive solution for e-commerce businesses, users should carefully consider these potential drawbacks before making a purchasing decision.

Pros

Easytouse interface simplifies tasks like setting up subscriptions, managing orders, and tracking payments.
Flexible subscription management options, including recurring billing and custom billing cycles, cater to diverse business needs.
Robust reporting and analytics provide insights into customer behavior and revenue performance.

Cons

Limited customization options may restrict the ability to tailor the platform to specific business requirements.
Occasional technical glitches and slow customer support response times can be frustrating for users.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Gerry Lane

November 24, 2024 Source: Trustpilot.com

Great client support!

I had a subscription issue that I wanted to cancel and didn't know how to do it so, I got in contact with Cleverbridge (it was through them that I made the orignal payment) and they got back to me in a couple of hours with a very detailed and helpful answer from Romel S for which I am very grateful.
Thank you for the great support....much apprecitated.

Jill Watkins

November 24, 2024 Source: Trustpilot.com

Very Fast Response Time

I did a search for Cleverbridge online when I didn't recognize a charge on my credit card. I used a link provided by them and within about 10 minutes, I had a personalized response via e-mail assuring me that I would have a credit to my account and a discontinuance of monthly service. This was a Sunday too!

Terry Ede

November 21, 2024 Source: Trustpilot.com

Blink Sync Module Reset

The representative that answered my email provided very clear instructions that enabled me to troubleshoot, identify problem areas, and get my system running correctly in minimal time. In addition, his responses were quite timely, which made my job much easier.

Consumer

November 21, 2024 Source: Trustpilot.com

Subscription was cancelled

Subscription was cancelled within minutes after sending an email. No one tried to pressure me to stay. Could not have been easier. Well done!!!!!

Birte Eliasen

November 21, 2024 Source: Trustpilot.com

Fantastic team at cleverbridge

they are there for you and give the best help ever thankyou

Kristin Roland

November 21, 2024 Source: Trustpilot.com

I had problems with F-secure

I had problems with F-secure on my I phone, the internet was going to slow and I couldn’t put off the VPN. Cleverbridge gave me an immediate refund. That was really appreciated! Thanks very much!!!

Silver Starship

November 20, 2024 Source: Trustpilot.com

Great products & Amazing support

Great products. Amazing support. Customer service is fantastic. Thank you!

Bettyann Pernice

November 20, 2024 Source: Trustpilot.com

I received an email back from Carla

I received an email back from Carla, who provided exceptional customer service. She took care of the issue for me, and quickly! Carla knows how important customer service really is to a consumer. Thanks for a job well done

218laura

November 19, 2024 Source: Trustpilot.com

Excellent products and superb customer…

Excellent products and superb customer care. Had a renewal issue that was promptly resolved.

Deborah Greenfield

November 18, 2024 Source: Trustpilot.com

Very good customer service...

Very good and responsive customer service. So nice to be able to say that! I had a problem with a software product and they understood and issued a refund promptly.

cleverbridge Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use cleverbridge?

Review Summary

Pros

Cons

Gerry Lane

Jill Watkins

Terry Ede

Consumer

Birte Eliasen

Kristin Roland

Silver Starship

Bettyann Pernice

218laura

Deborah Greenfield

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers