Clerk Chat Reviews

User Rating

4.9/5 (Based on 115 Ratings)

Rating Distribution

Excellent
97.4%
Very Good
0.9%
Average
0%
Poor
0%
Terrible
1.7%

User Sentiments

Excellent Customer Support, User-Friendly Interface, Extensive Integrations, Improved Communication Efficiency

Lack of Voice Calling Feature, Confusing Billing System, Occasional Bugs/Glitches, Limited Mobile App Functionality

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Review Summary

User reviews of Clerk Chat overwhelmingly highlight its exceptional customer support, with users praising the team’s responsiveness, knowledge, and willingness to go the extra mile. The platform is lauded for its ease of use, quick setup, and seamless integration with popular applications like Slack and Microsoft Teams. While some users wish for a voice call feature, the majority appreciate the streamlined communication and time-saving benefits Clerk Chat offers.

Pros

Seamless integration with Microsoft Teams and Slack saves time.
Exceptional customer support with quick response times and helpful solutions.
Userfriendly interface makes it easy to set up and use for teams.
Allows for bulk messaging campaigns, improving customer communication efficiency.

Cons

Lack of voice calling feature limits communication options.
Some users have experienced issues with contact importing functionality.
Billing can be confusing, although costtofeature ratio is good.

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Reviews

William

December 3, 2024 Source: Trustpilot.com

Clerk Chat has simplified our customer…

Clerk Chat has simplified our customer support process, making it faster and more effective. The AI ensures accurate and timely responses, while the SMS integration with Teams is incredibly convenient. Chelsey provided excellent support in helping us make the most of its features.

Michelle

December 2, 2024 Source: Trustpilot.com

A Versatile Tool for Sales and Suppor!!

What sets Clerk Chat apart is its versatility. Our support team loves the AI agents that automate common questions, and our sales team uses the SMS capabilities to close deals faster. All of this happens within Microsoft Teams, making it incredibly efficient and user-friendly.

Knut Pettersen

December 1, 2024 Source: Trustpilot.com

Improved Sales Workflow and Engagement.

Our sales process has become so much smoother since adopting Clerk Chat. The integration with Microsoft Teams lets our reps manage SMS conversations without switching platforms. This convenience, paired with the intelligent Al suggestions, has led to higher response rates and more closed deals. Chelsey from support has been amazing in ensuring we utilize every feature effectively.

Selfcare Testaccount

November 26, 2024 Source: Trustpilot.com

Fast and to the point

Date of experience: November 26, 2024

Rachel Dauchy

November 8, 2024 Source: Trustpilot.com

Very good customer service

Very good customer service. I had a question about my account and Chelsey invited me to a google meet to sort it out and give me one on one attention. We quickly got the issue resolved, and I greatly appreciate it.

Angela Reiter

November 7, 2024 Source: Trustpilot.com

Chelsey Craig is always great to work…

Chelsey Craig is always great to work with. She is knowledgeable, professional, listen, efficient.

Benjamin

November 7, 2024 Source: Trustpilot.com

A great fit for nonprofits!

Clerk Chat with MS Teams has made it easy to keep in touch with donors and volunteers in one place. It’s helped us stay organized, and Thomas’s assistance during the setup was much appreciated.

Sophie

November 7, 2024 Source: Trustpilot.com

Made our event planning easier!

Clerk Chat has allowed us to coordinate seamlessly with vendors and clients through MS Teams. It keeps everyone on the same page. Mia’s support throughout the setup was invaluable!

Isabelle

November 7, 2024 Source: Trustpilot.com

Excellent for customer service operations!

Since implementing Clerk Chat within MS Teams, our customer service team has handled inquiries faster and more effectively. Noor was there every step of the way, ensuring a smooth onboarding process.

Emma

November 3, 2024 Source: Trustpilot.com

A remote work game-changer

Clerk Chat in MS Teams has simplified remote collaboration, letting our project managers keep clients updated instantly. Transparency and feedback have never been better, and Emma was a huge help during onboarding!

Clerk Chat Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Clerk Chat?

Review Summary

Pros

Cons

William

Michelle

Knut Pettersen

Selfcare Testaccount

Rachel Dauchy

Angela Reiter

Benjamin

Sophie

Isabelle

Emma

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