ClearTax GST Software Reviews

Customer service didn't respond although tax investment advice was genuine!

I have been a cleartax GST customer from 2017. At that time the cost per GSTIN was abour Rs. 3500/-. Every year the renewal cost doubles. It is so high now that we are forced to move. Even for existing customers there is no discount or a fair warning. Once you subscription expires, you won't be even be able to access your old data. So if you are a small or medium business, stay away.

Further during a recent GST audit it was found that there were multiple errors

I have purchased a plan for ITR filing and the relationship manager is very bad and I suggest them to not to promote if they have no good serving employees.

for the AY 2024-25 I used their website to file IT returns; the website is defective. Charges the money but does not file the returns with IT Department.
Support team is also terrible and pathetic. They dont even understand the basics of income tax returns filing.
Cheats in one word. DO NOT USE THEIR SERVICE

After paying I realized that I don't have the necessary documents to apply for GSTIN, despite asking them for refund they simply ignored me!!

They charged me money and I cant even file my taxes because of their app error. Now they dont want to refund my money even when I am unable to file my taxes through them because of their issues!

Horrible experience. CA does incorrect calculations. No guidance at all even when you take the paid package. Avoid this at all costs. CA show higher tax liability and not willing to put extra efforts.

Worst company to file IT return...
I have seen so many bad review of cleartax, my mistake I have see these review before buying the package, paid 6+ thousands but still asking 10K for CA assigned for auditing, they have not mentioned that before. I used to file in 10K itself, why need 6K to just register in cleartax and then again we have to pay 10K for CA. Why not direct we approach to some CA who do everything.

Misguiding to people and bad marketing strategies, I'll post all social media if they will resolve my issue immediately.

Applied for trademark 2months ago, I had made the payment and uploaded all the documents required, except a so called application no. I haven't got anything yet, when contacted the customer support mentioned all the details and the problem this Bloody person Viikas (suppose to be some expert) shut the chat without saying anything. This is how the customer support works... before making the payment all questions answered but once we make the payment you guys don't give a damn....! pathetic customer support and service...! Will not recommend anyone to cleartax.

When I invest in mutual fund, the dialog box opened on their website says funds will be allocated on today's date, however it is allocated on the next day NAV. This makes a big difference to investing. Unbelievable that they would make such big mistake in investing.

I would suggest go for other platforms - they dont seem very reliable if they can screw up time factor in investing.