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Clearstream Reviews

User Rating

4.9/5 (Based on 338 Ratings)

Rating Distribution

  • Excellent

    85.5%
  • Very Good

    14.5%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

User-friendly interface, Seamless Planning Center integration, Effective communication, Convenient scheduling features

Limited keyword availability, Character count limitations, Occasional syncing issues, Lack of robust reporting features

Do You Use Clearstream?

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Review Summary

User reviews of Clearstream highlight its user-friendliness, ease of use, and seamless integration with Planning Center. Users particularly appreciate the ability to schedule messages ahead of time, create targeted groups, and send multimedia content. However, some reviewers express concerns about the limited character count for messages, the cost of using emojis and special texts, and the occasional syncing issues with Planning Center. While these issues may be minor, they could be addressed to enhance user satisfaction.

Pros

  • Clearstream seamlessly integrates with Planning Center, streamlining communication.
  • The user interface is intuitive and easy to navigate, simplifying mass text messaging.
  • Clearstream offers advanced features like workflows, keyword responses, and polls, enhancing engagement.

Cons

  • The cost per text credit can be high, especially for large churches or frequent use.
  • Limited character count for messages can make it challenging to convey complex information.
  • The mobile app lacks some key features available on the website.

AI-Generated from the text of User Reviews

Reviews
JB

Jeramy B

November 20, 2023 Source: G2.com
"Clearstream has been a game changer for communications with everyone in our ministry!"
What do you like best about Clearstream?

Being able to send group text out and receive individual responses all from a computer! Ease of use and scheduling is a bonus as well.

What do you dislike about Clearstream?

The cost is th eonly downside to the service. Wish it was a little cheaper but at the end of the day it makes communication easier and I don't know of a better option.

What problems is Clearstream solving and how is that benefiting you?

Always had issues sending parents and my team email about our youth minsitry as the response rate was really low. This has improved sig ups for event and made it easier to communicate with everyone.

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GO

Gerddy O

November 16, 2023 Source: G2.com
"Good stuff!"
What do you like best about Clearstream?

It is easy to use and I really like being able to see all of the analytics.

I love the ability to create separate recepient lists and also being able to send out different forms of media.

What do you dislike about Clearstream?

Limitations on length of messages (character count). I also wonder if there could be a new capability to be able to edit/delete messages after being sent.

What problems is Clearstream solving and how is that benefiting you?

Church communications overall. Reminders and announcements for things happening soon - especially for private events or ones that aren't for the whole church body.

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HG

Hannah G

November 8, 2023 Source: G2.com
"Incredible Resource for our Nonprofit Organization!"
What do you like best about Clearstream?

Clearstream is so simple to use! It has increased our revenue as an organization becuase we are able to stay in better communication with our community!

What do you dislike about Clearstream?

I wish that Clearstream offered an option for text workflows to continue on and have people added to a workflow after it had already started.

What problems is Clearstream solving and how is that benefiting you?

We used to lose our members becuase they didn't check their email often. Therefore, they would miss meetings, gatherings, events and more. Now, Clearstream helps us stay in touch with our memebrs and serve them better!

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AU

Anonymous User

November 8, 2023 Source: G2.com
"ECIN FCA"
What do you like best about Clearstream?

It is user friendly and when I have trouble getting my file to convert to CSV it gives me an example file to follow.

It reaches all the students we are texting. Easy to add a picture.

We use it often for a big events, like Fields of Faith, and Camps.

What do you dislike about Clearstream?

There really isn't anything that I don't like about it. If there was 1 thing it would be getting my spreadsheet of numbers to match the .csv file.

What problems is Clearstream solving and how is that benefiting you?

Reaching students in 17 counties across Indiana to let them know about different events that are going on in our area.

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JJ

Jesse J

November 7, 2023 Source: G2.com
"Our favorite messaging service!"
What do you like best about Clearstream?

Not sure where to start but I came across Clearstream after having issues with other platforms. Out church had tried so many, other companies, that seemed to be what we were looking for, but fell short. Whether Text in Church, Remind, Flocknote, WhatsApp, etc., we tried several. What we were looking for was, affordability, customer service, ease of use, scalability, and if it would intergrate with other programs we use. We initially talked about only using it to communicate important things happening within the church, but I soon realized we are doing a disservice to ourselves by not using all of the available features. So we began to use Clearstream very frequently.

Well, I'm happy and grateful to say Clearstream has been phenomenal! before signing up, I was able to hop on a live stream, and see all of the features being offered. after the live stream, I was able to ask any questions that I had regarding the system. Since day one customer service has been extremely helpful and answering any questions. I love the fact that it was so easy to implement it into our current workflows without much change to the backend of our system.

A few things I love about Clearstream;

1. Easy to use. Can train anyone how to use in minutes.

2. Creating automated workflows.

3. Intergration with planning center.

4. Ability to create polls and see live results.

5. Can incorporate polls within ProPresenter.

6. Creating unlimited keywords with local number.

7. Customer Service (Well above the others we've used in the past).

8. Pricing.

9. Sending emails through the text service.

10. Having an app.

There is probably so much more I can say but I'll wrap this up by saying, Clearstream has been much more than just a texting service. It has allowed me as a pastor to be more creative in my messages, communicate better as a church, drive engagement, etc. It really has become a powerful tool. If you are wondering about Clearstream, I can assure you they have been our favorite service!

What do you dislike about Clearstream?

The only thing I dislike, and I wouldn't say dislike I would say, could use improvement is the standalone app. while it does allow you to send and schedule messages, I wish it had more administrative options/privileges. there are some things you must do from a desktop that you cannot do in the mobile app.

What problems is Clearstream solving and how is that benefiting you?

Clearstream solves the problem of communication within the church. I'm sure many have been working in a church and have heard someone say, "I didn't know that was happening." Well, now people can text a keyword and get a text back showing what's happening for the month. We also can push out as much as we want about upcoming events, details, etc.

It also helped us solve a problem of helping walk several people through a devotional or time of fasting. Each day we were able to send out an encouraging text, with the bible devotion, and a link to a message or whatever other resource we wanted to add.

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JM

Jacque M

November 7, 2023 Source: G2.com
"Thankful for a streamlined way to communicate with our church family"
What do you like best about Clearstream?

I love the Planning Center integration! It's so great to be able to use this to reach our church mid-week in a way more casual than email.

What do you dislike about Clearstream?

Honestly, not much. If anything is too hard to figure out their sales team is amazing.

What problems is Clearstream solving and how is that benefiting you?

It allows us to communicate with our church mid-week in a more casual way. It really bennefits our "younger" ministries like College and Students.

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JY

Jeremy Y

November 7, 2023 Source: G2.com
"Best communication platform right here."
What do you like best about Clearstream?

The user interface of the platform and the ease of use are the best. Getting everything set up and using the system as well as the accessibility enhance the overall experience. We were able to integrate it easily with planning center.

The customer support responsiveness and helpfulness of the customer support team are amazing. Pricing and Value for Money provide a good value for the features and services offered. We use this service daily to communicate with our church members

What do you dislike about Clearstream?

I wish you could add better and more custom workflows.

What problems is Clearstream solving and how is that benefiting you?

We are able to quickly and easily communicate with our members and first-time guests. As well as gather more info from our users

Read more
AU

Anonymous User

November 7, 2023 Source: G2.com
"Clearstream has been easy to use."
What do you like best about Clearstream?

The layout of clearstream makes it easy to construct all of our texting needs. The mockup of what your text looks like is also a slick feature.

What do you dislike about Clearstream?

The limits of how many credits special texts cost.

What problems is Clearstream solving and how is that benefiting you?

It helps get direct access to our church

Read more
DB

Dave B

October 27, 2023 Source: G2.com
"Excellent Service!"
What do you like best about Clearstream?

Clearstream makes it easy for us to deploy texting campaigns at scale across our church so as to quickly contact members. When used to help keep our campuses informed on upcoming news and events we reliably see a jump in event attendance. We find them to be well priced and to have excellent, attentive, customer service.

What do you dislike about Clearstream?

Many common church keywords are already taken for shared shortcodes.

What problems is Clearstream solving and how is that benefiting you?

Clearstream enables us to quickly deploy mass messaging across our various church campuses. This has been a lifesaver when sudden changes (such as snow storm) have occurred. It has also been a useful tool for following up with and connecting with new visitors.

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BB

Brett B

September 19, 2023 Source: G2.com
"Fantastic Texting Platform"
What do you like best about Clearstream?

This program is intuitive and easy to use. The people behind the scense building & improving this platform do an amazing job responding to suggested bug fixes, feature improvements, and more. Whenever I run into a problem, their customer service team is there to help resolve the issue. Couldn't be happier using this platform!

What do you dislike about Clearstream?

Including many of the added features (such as videos, pictures, even emojis) cost extra credits. This can eat up your monthly allowance if you're not careful. Because we're on a tighter budget, we don't use too many of the extra features.

What problems is Clearstream solving and how is that benefiting you?

When we first started using Clearstream, we needed a simple, easy method to communicate with our people at church regarding important updates. Specifically, we will sometimes experience the need to cancel services due to inclement weather. Before Clearstream we were having to call individuals and/or email, but that method was not proving to be sustainable as our church grew. Clearstream has been a major help to quickly and clearly communicating with our congregation on important matters of all kinds.

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