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ClearPoint Strategy Reviews

User Rating

4.8/5 (Based on 135 Ratings)

Rating Distribution

  • Excellent

    78.5%
  • Very Good

    19.3%
  • Average

    2.2%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Customer Service, Ease of Use, Reporting Capabilities, Flexibility and Customization

Data Input Complexity, Limited Chart Functionality, Navigation Issues, Occasional Bugs/Glitches

Do You Use ClearPoint Strategy?

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Review Summary

ClearPoint Strategy is a popular strategic planning and performance management software praised for its flexibility and world-class customer support. Users consistently highlight the responsiveness and knowledge of the ClearPoint team, who provide in-depth answers and go the extra mile to solve issues. The software itself is well-designed, customizable, and supports a variety of reporting needs, enabling users to track progress, identify areas for improvement, and increase organizational transparency. While some users report minor navigation issues or a need for more advanced charting capabilities, ClearPoint's strong support system and commitment to continuous improvement make it a valuable tool for organizations seeking to enhance their strategic planning and performance management.

Pros

  • ClearPoint's support team is exceptional, always providing fast responses and helpful solutions.
  • The platform is highly customizable, allowing you to design your organization's performance management system to meet your needs.
  • ClearPoint is easy to use and quick to learn, making it accessible to users of all technical levels.

Cons

  • While the platform offers a lot of features, it can sometimes be overwhelming for new users.
  • While the Data Loader is a huge time saver, the interface for customizing tables and referencing existing tables could be more userfriendly.
  • There are some limitations with the graphics and chart versions available, making it difficult to display certain types of performance measures.

AI-Generated from the text of User Reviews

Reviews
LG

LUANA G

May 22, 2025 Source: G2.com
ClearPoint Strategy is a strong tool for managing strategy and performance.
What do you like best about ClearPoint Strategy?
What I like best about ClearPoint Strategy is the outstanding customer support and how easily it allows us to customize reports and dashboards to fit our strategic goals. It saves time and keeps everyone aligned.
What do you dislike about ClearPoint Strategy?
What I dislike about ClearPoint Strategy is that the initial setup can be a bit complex, and some features,like the data loader ,don’t work well on Mac. Also, report visuals have limited customization options.
What problems is ClearPoint Strategy solving and how is that benefiting you?
ClearPoint Strategy solves the problem of tracking and aligning strategic goals across different departments. It streamlines performance reporting, reduces manual work, and ensures everyone is focused on the same objectives. This helps improve accountability, saves time, and enhances decision making.
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LH

Laura H

May 22, 2025 Source: G2.com
User-friendly, great data visualization options, and fantastic customer support!
What do you like best about ClearPoint Strategy?
ClearPoint is an excellent project management software that stands out for its user-friendly interface, making it easy to navigate and adopt across teams. The platform offers impressive data visualization options that allow users to clearly track progress, analyze metrics, and present information in a visually engaging way. What truly sets ClearPoint apart, though, is its fantastic customer support—responsive, knowledgeable, and always willing to go the extra mile to ensure a smooth user experience.
What do you dislike about ClearPoint Strategy?
The primary difficulty we have with ClearPoint is its inability to 'talk to' our Reporting & Analytics dashboard software to provide real-time measure data.
What problems is ClearPoint Strategy solving and how is that benefiting you?
ClearPoint Strategy is helping solve the challenge of aligning strategic goals with day-to-day performance by providing a centralized platform to track, manage, and report on progress. It eliminates the need for multiple spreadsheets and manual updates, reducing errors and saving time. The ability to easily visualize data and performance metrics allows for more informed decision-making and clearer communication across teams. For me, this means more efficient strategy execution, better accountability, and the ability to quickly adapt plans based on real-time insights.
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VI

Verified User in Museums and Institutions

May 15, 2025 Source: G2.com
2025
What do you like best about ClearPoint Strategy?
There is a lot of flexibility in how you can set up your strategic plan, and they help you along the way.
What do you dislike about ClearPoint Strategy?
There's a learning curve, but that is mostly due to the crazy amount of things it can do. Unless it's your full-time job, you can't learn everything.
What problems is ClearPoint Strategy solving and how is that benefiting you?
We are about to build our next strategic plan. We've talked several times over the past 6 months in preparation before the plan is ready to be set up in Clearpoint Review 01.15.
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ZM

Zakaria Alexandre M

May 15, 2025 Source: G2.com
Un outil puissant pour le suivi stratégique et la gestion de la performance
What do you like best about ClearPoint Strategy?
What I particularly appreciate is the ease of use of the platform and its intuitive interface. It allows for effective tracking of key performance indicators (KPIs), aligning organizational goals, and generating highly professional automated reports. The customer support is also very responsive and competent.
What do you dislike about ClearPoint Strategy?
Although the tool is generally very efficient, the initial learning curve can be a bit steep, especially for non-technical users. Additionally, some advanced features require additional training to be fully utilized.
What problems is ClearPoint Strategy solving and how is that benefiting you?
ClearPoint Strategy helps us centralize and effectively track our performance indicators, which allows for better strategic decision-making. The tool automates reporting, reduces human errors, and improves collaboration between departments. Thanks to it, we save time while maintaining a clear view of the progress of our objectives.
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VS

Verified User in Environmental Services

May 8, 2025 Source: G2.com
My feedback and impression
What do you like best about ClearPoint Strategy?
I really appreciate how ClearPoint Strategy brings everything into one place—it’s great for aligning strategic goals with performance metrics. The dashboards are highly customizable, which makes it easy to track KPIs in a way that’s relevant to our business. I also like that it’s collaborative, so multiple team members can update and monitor progress in real time.
What do you dislike about ClearPoint Strategy?
There’s a bit of a learning curve at first, especially for users who are new to strategy management tools. Some features could be more intuitive, and initial setup took longer than expected. It would be helpful to have more in-app guidance or tooltips for first-time users.
What problems is ClearPoint Strategy solving and how is that benefiting you?
ClearPoint Strategy helps us centralize and align our strategic initiatives, which used to be scattered across spreadsheets and different reporting tools. It solves the problem of inconsistent tracking and reporting by giving us one source of truth for our goals, KPIs, and project updates. This has improved transparency across teams and made our reporting to leadership much faster and more reliable.
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NP

Noelle P

April 7, 2025 Source: G2.com
ClearPoint Strategy as a Scorecard Managment System
What do you like best about ClearPoint Strategy?
We use ClearPoint to simplify our scorecard reporting process, which has greatly improved our workflow efficiency. Some of the best features that we have experienced are the automation for calculating measure results, data visualization of the scorecards, and the helpful and responsive support team. ClearPoint is very user friendly and I highly recommend it as a scorecard platform.
What do you dislike about ClearPoint Strategy?
ClearPoint has been working well for us and their support team is very responsive when issues do come up and are usually able to resolve them quickly.
What problems is ClearPoint Strategy solving and how is that benefiting you?
We use ClearPoint to manage our scorecard measures at both the department and system level.
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LH

Lisa H

March 3, 2025 Source: G2.com
ClearPoint Transformed our Strategic Performance Management Process and Delivery
What do you like best about ClearPoint Strategy?
ClearPoint has tremendously improved our strategic data reporting processes. Prior to adopting this solution, tracking our numerous strategic measures required significant manual effort across multiple systems, leading to delayed insights and inconsistent reporting. ClearPoint has centralized our performance data, creating a single source of truth that enables real-time monitoring of critical metrics.
What do you dislike about ClearPoint Strategy?
Recommendations to others considering ClearPoint Strategy?
Their intuitive dashboard visualizations have made complex data accessible to stakeholders at all levels, dramatically reducing the time spent preparing reports while increasing data accuracy. Most importantly, ClearPoint's support team and accountability when we need help is nothing less than amazing. Thank you, ClearPoint Team!
What problems is ClearPoint Strategy solving and how is that benefiting you?
I do believe design flexibility is important when creating dashboards and reports. I do find myself leaning more towards.
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VE

Verified User in Higher Education

February 27, 2025 Source: G2.com
Maximum Efficiency
What do you like best about ClearPoint Strategy?
The recent support by Marisa Sailus has been top notch.
What do you dislike about ClearPoint Strategy?
I wish our organization could utilize it more fully.
What problems is ClearPoint Strategy solving and how is that benefiting you?
Tracking our institutional effectiveness plans.
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VA

Verified User in Government Administration

December 20, 2024 Source: G2.com
ClearPoint Strategy has been helpful to organize our performance metrics/strategic initiatives.
What do you like best about ClearPoint Strategy?
The application allows us to capture, monitor, and report the department's performance metrics and strategic initiatives. We are still learning all of the features, but I see potential for us to use these features more efficiently to improve our work processes. The application is customizable to include logos, color palettes and layout of the various elements. The tutorials are great and seem to work for some training purposes. Andrew Middleton has been great to work with. He is patient, kind and supportive. He responds quickly and is willing to meet me where I am at with the application to teach me more about its utilization.
What do you dislike about ClearPoint Strategy?
The learning curve for our staff when using the application has been difficult. As different people learn and comprehend in different ways, the tutorials may only provide assistance for some, but not all. There are so many components of the application to learn, it is difficult for a lead person to work with many other responsibilities to perform the work and share with others. This may be an internal issue with our organization. It seems that I need to focus on managing this work 100% of my time rather than the 10-15% of my time that I have to devote to PMs/Scorecards.
What problems is ClearPoint Strategy solving and how is that benefiting you?
ClearPoint provides an application to store data, monitor metrics, compilation of reports and project management.
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VM

Verified User in Non-Profit Organization Management

December 19, 2024 Source: G2.com
ClearPoint helped us get our ducks in a row!
What do you like best about ClearPoint Strategy?
ClearPoint streamlined our stagetic planning process! The onboarding team (specifically Marissa) made understanding how to utilize the software simple. I love the ability to see all of our data at a glance with easy-to-understand visual repesentations. Our reporting structure for meetings is now SO much easier as well!
What do you dislike about ClearPoint Strategy?
The only thing I dislike about the software is the milestone evaluation process. I'd prefer for the completion percentage to be evaluated based on # of milestones completed as opposed to basing completion on milestone deadline dates.
What problems is ClearPoint Strategy solving and how is that benefiting you?
ClearPoint makes our strategic plan easy to understand. It also provides a central hub of data that makes running department, executive team, or board meetings much easier. It's nice to have all of our data in one spot with visual graphs to understand how we are tracking on our strategic plan and goals.
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