ClearFeed Reviews

Really helpful to connect Slack and Zendesk support- customers or colleagues can raise tickets from slack conversations and manage the ticket inc responses directly on the thread, saving everyone switching platforms. The implementation was straightforward forward and we don't generally have any issues.

Overall, it's a solid tool that improves our workflow and we'd recommend it!

Not much to complain about but could improve on the level of customisation available e.g. the slack bot name "Clearfeed" isn't ideal in a customer channel

We transitioned from using Google Sheets to managing our issue threads to Clear Feed, and the experience has been fantastic! The integration was seamless, and the support team has been exceptional. They took all our feedback and suggestions seriously and UI is quite easy to manage. We use the product almost daily, and it has been working very well for us. When we first started with Clear Feed, it was quite basic, but through testing, we were able to provide various suggestions and feature requests. Impressively, the team listened and implemented many of them. We understand that some requests couldn't be fulfilled due to product limitations, but they made a sincere effort to consider every piece of feedback. Overall, I'm very pleased with the product and the support, and I look forward to the same level of responsiveness in the future.

There are no downsides to mention. We've shared multiple feedbacks & suggestions, and each time we've received a prompt response. We're hoping we'll continue to see the same level of responsiveness moving forward.

Both our technical and support teams are using Clear Feed, and it has made a significant difference. Initially, tracking issues in Slack was challenging, especially since resolving them required the involvement of multiple teams. It was difficult to monitor status, response times, RCA, and incident details. Now, with Clear Feedback, updating and tracking these details has become much easier. All stakeholders can easily follow the progress and take action on specific issue IDs.

Their support staff was very communicative and helpful and even listened to our product requests and put it on their roadmap. The UI is very easy to use and the knowledge base is very built out as well. It was easy to set up and integrate into our tech stack and our whole team was able to execute their functions much easier day-to-day.

They are still building out some of the features and it could be a bit more robust on the reporting side.

Ticketing system for issues that arise with clients.

Clearfeed's integration with Slack is excellent and incredibly user-friendly. Its top-notch integration makes it a standout choice among competitors.

404, not found. Honestly, there is nothing to dislike about this product.

Clearfeed is invaluable as our ticketing platform, efficiently managing all incoming customer tickets. Its streamlined interface helps us prioritize and resolve issues promptly. This system enhances our customer service by ensuring no ticket goes unnoticed.

It's easy to setup. You essentially set it and forget it.

Their support is also great! Everytime I send a message to them in our dedicated Slack channel, I get a response fairly quickly. They also recently offered to get on a call with me to help create a workaround for an issue I was having. They work in the IST timezone so it's great that they were able to accommodate my MST timezone to setup that call. It was genuinely 10pm for them, and 9am for me. Yet I still got the support I needed, thanks Lalit and the rest of the ClearFeed team!

It really help us with the AI responses from previous tickets in order to solve present ones. Really appreciate the tool as it allos us to have a more approached contact with customers

Nothing up to now I can think of. Keep the good job!

Provide a faster response and keep a good

Integration is seamless, blends in nicely with existing workflows

Zero training is needed for support agents, as the tool leverages the familiar Slack UI

Promotes real-time incident response and resolution - which is exactly what customers expect from this type of channel communication

Support is top-notch

We've been using ClearFeed for our customer support integration, and it's been a game-changer! The platform seamlessly connects Zendesk with our Slack channels, making it incredibly easy for our support team to stay on top of customer requests without missing a beat. The real-time notifications and smart automation features save us so much time and effort, allowing us to focus on delivering the best possible customer experience.

The customer support from ClearFeed has been outstanding as well. They're responsive, attentive, and eager to help, making sure we get the most out of the platform. If you're looking for a solution to bridge the gap between customer communication and your internal workflows, I highly recommend ClearFeed. It’s been a fantastic addition to our toolkit and has significantly improved our response times and team efficiency.

Based on the feedback from our customers, AI-generated answers may take a while to become useful and accurate, but it's super nice to have them for internal training purposes.

ClearFeed was an instant win. Trained the team on it in 1 day. Have recommended it like 5 other biz owners in my network. We use it daily. Has all the features that we need.

No complaints. Very happy! Will continue using for the foreseeable future.

Managing a ton of clients in slack. This turns slack messages into tickets and prevents us from losing important client requests.

It makes it easy to triage and work across multiple customers in Slack

I would like an easier way to setup more advanced scripting

We have many customer facing slack channels and Clearfeed helps us consolidate, triage and respond to them accordingly.