Clarity Reviews

It is very much customisable and easy to use

Clarity PPM software is little on costlier side.

Clarity is solving project related problems say it a Resource assination, Timesheet filling etc.

We have several automation which resolves all this benefit the customer.

.Clarity is the leading PPM solution for banking, finance and health care industry

Used friendly UI and easy to operate

Performance can be little bit improved for process engines

Resource management can be effective tracked using the clarity whicha can be started from

The info is visible to all stakeholders - cost, risks, lessons learned, etc.

There is a lag time (24 hrs) to get actual cost data from SAP

Provides project information that is accessible to any stakeholder around the globe.

Since it is synced with Rally Tool, it automatically fills in time for each project as added on Rally.

Nothing, literally! It is one of the best tools for time filling I've ever used!

Entering time spent on each of the project by each resource.

The UI design far surpases any of its competitors. I currently use a mix of apps such as MS Project, Jira, Smartsheets, and Clarity. I usually always lean on using Clarity for how clean my roadmaps come out unless told otherwise by my boss :P.

It's not widely adopted yet, so if I want to use it, I usually need software exceptions at the companies I work with. The other con about this application is that it's excellent for agile frameworks but a little too complicated for using on waterfall projects.

The main problem that I solve with this software is managing projects at different levels. I can manage tasks and create reports at the roadmap level to share with my leadership.

Projects can be customized and personalized reports can be developed according to business needs. We can quickly search / review and progress projects.

Lent. Lent. It's going to take time to load sometime. Several fields exist and people don't use them.

Cloud architecture organization is planning. If Clarity PPM is in Cloud, it will be nice.

For projects and portfolios, we use Clarity PPM. We monitor the status and phases of projects. For each plan, we will also follow up cost and portfolio results. Clarity is a thank-you tool.

What I like the most about CA Service Desk Management is that it allows you to follow up on each of the tickets that users report, it allows you to compile documentation about the case, attended and resolved, and additionally generates metrics that are used for performance evaluations. of the analysts who deal with these reported cases, also at the interface level is modifiable, so you can make the tool look as you see fit.

What I do not like about CA Service Desk Manager is that sometimes it is quite slow when entering the application or updating the documentation of any of the tickets, and sometimes it is necessary to close the application and run it again because it stays fully hung, I think this should be corrected to improve the experience of those who use this application on a daily basis.

If you have not used CA Service Desk Management before, I recommend you use your trial version so that you can discover the benefits of this wonderful application, beforehand I can assure you that it will help you to provide a more efficient service.

There are many solutions offered by CA Service Desk Management Starting with the fact that it is the communication channel between users and IT support staff, since it is through this brilliant application that users report the incidents so that they can be subsequently served by the responsible department, you can also track your incidence whether you want to see how the case you reported is going, or if you want to see the procedure or the documentation made in the case you are attending, that is, the application is very useful for users and administrators of the tool and of course you can not ignore the ease it offers when evaluating the performance of the personnel in charge of dealing with incidents, since it offers metrics that allow the evaluation of the work objectively.

CA service Desk is user friendly and powerful tool to manage project changes and incidents. A simple interface for ticket creation and incident management,ability to generate reports on incident tickets.We also use ticket templates which makes our life easy to clone them.

The one thing I didn't like in CA is it requires more clicks to route between multiple cases. Reports are hard to generate out of CA systems.

If your organization is moving towards self-service and automation. This product will assist in moving you in that direction.Ensure you set up the assignment groups and assigned users correctly so the tickets can be accurately assigned.Be sure to review all aspects of the system and know what customization can be completed and the complexity of completing them.

All requests, changes, and incidents are tracked using the software. It allows the streamline of all IT work within the organization and assignments can be made to anyone within the organization. It allows for a lot of automation with little human intervention, which has been great for streamlining the work among the various departments of the organization. This has also been beneficial in change requests. Several tasks can get generated from a request and the appropriate personnel can be notified of the work they need to complete to close out the task.

Being on the cloud helps being able to store lots of large documents

I would like more customization available. For example there is only room for one approved for risks issues and changes- it should expand to how many people need especially if a change control board is approving

Using gantry charts, work breakdown structure and being able to integrate mpp, the financial app

Easy to manage financials and teams with Clarity.

Like the connection to MSP that allows to import tasks into it.

FTE management is great feature as well.

Easy way to manage project risk and issues and keep a log of them.