88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
An ideal customer engagement software
51.1%
38.7%
7.3%
0.7%
2.2%
Comprehensive Social Media Monitoring, User-friendly Interface, In-depth Reporting and Analytics, Efficient Customer Service Management
Occasional System Glitches and Bugs, Latency and Slow Response Times, Limited Instagram Integration, Complexities in Approval Workflow
Users praise the solution for its user-friendly interface, ease of use, and comprehensive features. They appreciate the ability to capture and analyze customer feedback, measure customer satisfaction, and identify areas for improvement. The sentiment analysis and reporting capabilities are also highly valued. However, some users mention occasional technical glitches and limited customization options as areas for improvement. Overall, the product is well-received for its ability to enhance customer engagement and improve business outcomes.
AI-Generated from the text of User Reviews
The tagging feature allows you to create very rich data. It is also easy to look at individual performance which allows for better development opportunities.
The approval workflow is really the only downside to this platform. There is not enough notification when items are waiting for approval. In addition, users are only notified when their post is rejected (no indication of successful approvals). Some of my team have found this "negative only" feedback discouraging.
CX Social has given my team a set way of working, that makes the transition to working as a member of this team quick and easy! It also makes reporting a breeze. I have changed roles but still work with the social team because they are easily able to identify customer trends.
Friendly application, easy to use, accessible
nothing besides the sudden down times we face
Use your free time to discover it
unhappy customers, finding them and working on changing them to satisfied custoomers
I like how integrated the product is with helping the user figure out what needs the customer has.
Nothing. I think the platform is great. I would have liked to see the roadmap for the direction the product was taking though.
I did not realize how out of touch we were with our customers prior to using the service.
Engagor's ability to track individual performance makes it easy to look at your net productivity in terms you can easily understand.
Sticky filters drive me nuts! Basically, Engagor has this thing where if you open up a new tab it would automatically hold over any previous filter you had used earlier which can yield a small inconvenience by having to adjust your filter all the damn time.
Just jump on the bandwagon. Engagor is pretty much the one solution on the market that puts its money where its mouth is.
Customer service over social media.
The way Engagor allows you to filter incoming mentions to different folders and subfolders making it easy to access your customers, respond to them without having to go through the noise of the internet.
I wish Engagor would stop me from making public tweets when I'm responding to a customer who has already deleted his mention because it always gets me into trouble with the management. Engagor does show a warning message on the screen when you're attempting to reply to something that has been deleted, however, I have the attention span of a fish.
Clarabridge is a hidden gym by all means that really needs more recognition. I guarantee that businesses regardless of scope will manage to find everything they need in this solution.
Handling complaints and serving inquiries over social media
Engagor makes its money on the wide range functionality it provides in terms of controlling what you see, what you handle, and what you automate. Truly a marvel to behold.
The thing I find most disheartening is the limitation on batch editing which is limited to only 500 mentions, which can sometimes make editing mentions in bulk slightly bothersome.
If you're trying to realize customer fulfillment in a new innovative way, then Clarabridge should be your first dial.
Providing wholesome customer service via social media channels
The ability to sort by impact metrics based on a customer basis.
There is an occasional and noticeable minor lag between message updates.
Utilize tagging features and software integration.
Customer outreach, data acquisition etc.
My favorite bit about Engagor is how tidy it looks, and how it arranges your social fees in a way that is easy to read and tackle accordingly
At times of intense traffic, things can slow down a bit, but their support usually takes care of everything promptly.
I'd recommend Engagor to everyone who's looking to jump on the social media customer service bandwagon
One of the biggest problems we managed to solve with Engagor is the inefficiency of social customer service when conducted directly without an intermediary solution to make it all happen in a coordinated manner.
What I like the most about Engagor is how simple yet powerful it is at what it does.
All of the features we're looking for are available in Engagor, which makes it hard to pinpoint anything to dislike.
As a current user, I would recommend Engagor to firms big and small that aim towards putting customer service high on their priority list
We have been utilizing Engagor to make our social media presence felt and impactful
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Qualtrics has made our process of tracking employee surveys very easy and helps keep employee data secure.
Nothing that I can think of, Qualtrics has been an important addition to our survey process.
Organizing and tracking employee surveys that assist with HR and compliance processes.