Browse Software
List Your Product
Loading...
Clarabridge Engage Reviews

User Rating

4.4/5 (Based on 137 Ratings)

Rating Distribution

  • Excellent

    51.1%
  • Very Good

    38.7%
  • Average

    7.3%
  • Poor

    0.7%
  • Terrible

    2.2%

User Sentiments

Comprehensive Social Media Monitoring, User-friendly Interface, In-depth Reporting and Analytics, Efficient Customer Service Management

Occasional System Glitches and Bugs, Latency and Slow Response Times, Limited Instagram Integration, Complexities in Approval Workflow

Do You Use Clarabridge Engage?

Write a Review

Review Summary

Users praise the solution for its user-friendly interface, ease of use, and comprehensive features. They appreciate the ability to capture and analyze customer feedback, measure customer satisfaction, and identify areas for improvement. The sentiment analysis and reporting capabilities are also highly valued. However, some users mention occasional technical glitches and limited customization options as areas for improvement. Overall, the product is well-received for its ability to enhance customer engagement and improve business outcomes.

Pros

  • Integrates multiple channels: Provides a unified view of customer interactions across various channels, enabling comprehensive analysis and improved response times.
  • Easy to use interface: Offers a userfriendly interface, simplifying navigation and enabling seamless access to relevant data and insights.

Cons

  • Limited customization options: May lack the flexibility to extensively customize reports and dashboards, potentially restricting users' ability to tailor the platform to their specific needs.
  • Can be expensive: Pricing may be a concern for some organizations, especially small businesses with limited budgets.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

July 28, 2022 Source: G2.com
"Great tool for survey tracking"
What do you like best about Qualtrics CX for Contact Centers?

Qualtrics has made our process of tracking employee surveys very easy and helps keep employee data secure.

What do you dislike about Qualtrics CX for Contact Centers?

Nothing that I can think of, Qualtrics has been an important addition to our survey process.

What problems is Qualtrics CX for Contact Centers solving and how is that benefiting you?

Organizing and tracking employee surveys that assist with HR and compliance processes.

Read more
AU

Anonymous User

October 21, 2021 Source: G2.com
"This tool saved us!"
What do you like best about Qualtrics CX for Contact Centers?

The tagging feature allows you to create very rich data. It is also easy to look at individual performance which allows for better development opportunities.

What do you dislike about Qualtrics CX for Contact Centers?

The approval workflow is really the only downside to this platform. There is not enough notification when items are waiting for approval. In addition, users are only notified when their post is rejected (no indication of successful approvals). Some of my team have found this "negative only" feedback discouraging.

What problems is Qualtrics CX for Contact Centers solving and how is that benefiting you?

CX Social has given my team a set way of working, that makes the transition to working as a member of this team quick and easy! It also makes reporting a breeze. I have changed roles but still work with the social team because they are easily able to identify customer trends.

Read more
AU

Anonymous User

December 26, 2020 Source: G2.com
"Amazing"
What do you like best about Qualtrics CX for Contact Centers?

Friendly application, easy to use, accessible

What do you dislike about Qualtrics CX for Contact Centers?

nothing besides the sudden down times we face

Recommendations to others considering Qualtrics CX for Contact Centers:

Use your free time to discover it

What problems is Qualtrics CX for Contact Centers solving and how is that benefiting you?

unhappy customers, finding them and working on changing them to satisfied custoomers

Read more
AU

Anonymous User

March 11, 2020 Source: G2.com
"Great platform for customer needs"
What do you like best about Qualtrics CX for Contact Centers?

I like how integrated the product is with helping the user figure out what needs the customer has.

What do you dislike about Qualtrics CX for Contact Centers?

Nothing. I think the platform is great. I would have liked to see the roadmap for the direction the product was taking though.

What problems is Qualtrics CX for Contact Centers solving and how is that benefiting you?

I did not realize how out of touch we were with our customers prior to using the service.

Read more
AA

Asma A

June 7, 2019 Source: G2.com
"An excerpt to greatness"
What do you like best about Qualtrics CX for Contact Centers?

Engagor's ability to track individual performance makes it easy to look at your net productivity in terms you can easily understand.

What do you dislike about Qualtrics CX for Contact Centers?

Sticky filters drive me nuts! Basically, Engagor has this thing where if you open up a new tab it would automatically hold over any previous filter you had used earlier which can yield a small inconvenience by having to adjust your filter all the damn time.

Recommendations to others considering Qualtrics CX for Contact Centers:

Just jump on the bandwagon. Engagor is pretty much the one solution on the market that puts its money where its mouth is.

What problems is Qualtrics CX for Contact Centers solving and how is that benefiting you?

Customer service over social media.

Read more
WA

Ward A

June 7, 2019 Source: G2.com
"When cool meets cut edge technology"
What do you like best about Qualtrics CX for Contact Centers?

The way Engagor allows you to filter incoming mentions to different folders and subfolders making it easy to access your customers, respond to them without having to go through the noise of the internet.

What do you dislike about Qualtrics CX for Contact Centers?

I wish Engagor would stop me from making public tweets when I'm responding to a customer who has already deleted his mention because it always gets me into trouble with the management. Engagor does show a warning message on the screen when you're attempting to reply to something that has been deleted, however, I have the attention span of a fish.

Recommendations to others considering Qualtrics CX for Contact Centers:

Clarabridge is a hidden gym by all means that really needs more recognition. I guarantee that businesses regardless of scope will manage to find everything they need in this solution.

What problems is Qualtrics CX for Contact Centers solving and how is that benefiting you?

Handling complaints and serving inquiries over social media

Read more
BS

Bayan S

June 7, 2019 Source: G2.com
"The pinnacle of social media management"
What do you like best?

Engagor makes its money on the wide range functionality it provides in terms of controlling what you see, what you handle, and what you automate. Truly a marvel to behold.

What do you dislike?

The thing I find most disheartening is the limitation on batch editing which is limited to only 500 mentions, which can sometimes make editing mentions in bulk slightly bothersome.

Recommendations to others considering the product:

If you're trying to realize customer fulfillment in a new innovative way, then Clarabridge should be your first dial.

What problems are you solving with the product? What benefits have you realized?

Providing wholesome customer service via social media channels

Read more
UT

User in Telecommunications

May 23, 2019 Source: G2.com
"Simple and Effective: Clarabridge Engage"
What do you like best?

The ability to sort by impact metrics based on a customer basis.

What do you dislike?

There is an occasional and noticeable minor lag between message updates.

Recommendations to others considering the product:

Utilize tagging features and software integration.

What problems are you solving with the product? What benefits have you realized?

Customer outreach, data acquisition etc.

Read more
UC

User in Logistics and Supply Chain

May 22, 2019 Source: G2.com
"Top notch engagement with Engagor"
What do you like best?

My favorite bit about Engagor is how tidy it looks, and how it arranges your social fees in a way that is easy to read and tackle accordingly

What do you dislike?

At times of intense traffic, things can slow down a bit, but their support usually takes care of everything promptly.

Recommendations to others considering the product:

I'd recommend Engagor to everyone who's looking to jump on the social media customer service bandwagon

What problems are you solving with the product? What benefits have you realized?

One of the biggest problems we managed to solve with Engagor is the inefficiency of social customer service when conducted directly without an intermediary solution to make it all happen in a coordinated manner.

Read more
AA

AlAnoud A

May 22, 2019 Source: G2.com
"Excel with Engagor!"
What do you like best about Qualtrics CX for Contact Centers?

What I like the most about Engagor is how simple yet powerful it is at what it does.

What do you dislike about Qualtrics CX for Contact Centers?

All of the features we're looking for are available in Engagor, which makes it hard to pinpoint anything to dislike.

Recommendations to others considering Qualtrics CX for Contact Centers:

As a current user, I would recommend Engagor to firms big and small that aim towards putting customer service high on their priority list

What problems is Qualtrics CX for Contact Centers solving and how is that benefiting you?

We have been utilizing Engagor to make our social media presence felt and impactful

Read more

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed