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Cisco Webex Teams Reviews

User Rating

4.6/5 (Based on 351 Ratings)

Rating Distribution

  • Excellent

    66.7%
  • Very Good

    24.8%
  • Average

    7.1%
  • Poor

    0.6%
  • Terrible

    0.9%

User Sentiments

User-Friendly Interface, High-Quality Video and Audio, Extensive Integrations, Robust Security Features

Occasional Connectivity Issues, Mobile App Performance Issues, Lack of Background Customization, Limited Free Plan Features

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Review Summary

Overall, users find the product to be user-friendly and easy to navigate. It is praised for its collaboration features, such as video conferencing, file sharing, and instant messaging, which facilitate effective teamwork and communication. Additionally, the integration with other applications and tools is seen as a major advantage. However, some users have reported occasional technical glitches and stability issues that can hinder productivity. Furthermore, the pricing structure is considered to be on the higher end, which might be a deterrent for some organizations.

Pros

  • Intuitive user interface: Easytonavigate, minimalist design simplifies collaboration and communication.
  • Seamless integration: Integrates effortlessly with other Cisco tools and popular thirdparty applications.
  • Robust features: Offers a comprehensive suite of features, including file sharing, video conferencing, messaging, and VoIP calling.

Cons

  • Occasional stability issues: Some users have reported occasional platform instability, leading to disruptions in communication.
  • Learning curve: The platform's extensive set of features may require a learning curve for some users to fully utilize all its capabilities.
  • Limited customization: Compared to some other collaboration tools, Cisco Webex Teams offers relatively limited customization options.

AI-Generated from the text of User Reviews

Reviews
TK

Tarun K

January 9, 2024 Source: G2.com
"I love the App!"
What do you like best about Webex App?

The best thing I like about Webex app is that it has a really nice app for the phones. So simple user interface, works so smoothly, So much easy to send meeting invites from the phone. I really like it. Unlike other apps which are complicated to use!

What do you dislike about Webex App?

I didn't find anything such that I will dislike in Webex.

What problems is Webex App solving and how is that benefiting you?

Sometimes our clients use Webex, then we also use it. I like Webex much more than the other app which we use in our company mainly. I work in sales, so for me a good mobile app is really a great benefit.

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PJ

Pallavi J

January 8, 2024 Source: G2.com
"Webex App Review"
What do you like best about Webex App?

It is one of the most seamless apps available for meetings and team gatherings virtually. It has given altogether a new dimension to the work from home culture, made it smooth and easy to operate.

What do you dislike about Webex App?

There is nothing to dislike yet. Quite frankly, one of the most readily available tools in the market.

What problems is Webex App solving and how is that benefiting you?

It has been able to make the virtual connect more personal and custom oriented. We can have intelligent human interactions on the go amongst diverse teams at any time of the day. One of the ways through which our current hybrid work model has been able to flourish.

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AA

Ahmed A

January 3, 2024 Source: G2.com
"Webex App on different platforms"
What do you like best about Webex App?

Easy of use and number of new features coming in 2023 was amazing

What do you dislike about Webex App?

with all the new features thats coming still we cannot find the same set of features on webex on different platforms, MAC versions always have new features its fine after short time it shows on windows app, but there are features that’s rarely dont show up on the other platforms specially with mobile apps

What problems is Webex App solving and how is that benefiting you?

working in a hybrid work we need a feature rich collaboration tool that’s provides video conferencing, IM, white boarding and accurate status of each user presenting if they are on PTO, away or avalable

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DD

Debasmita D

January 2, 2024 Source: G2.com
"Webex App is a great productivity tool for my work."
What do you like best about Webex App?

With the help of Webex's developer portal, which includes APIs and SDKs, developers can customize the platform and create new apps and integrations to meet unique requirements.

Even individuals with no prior experience with video conferencing tools will find the Webex App's simplified and intuitive interface easy to use and navigate.

Webex places a high priority on security and privacy, providing features that are essential for businesses, such as data retention controls and end-to-end encryption.

To help with implementation and onboarding, Webex provides a wealth of documentation, training materials, and support resources.

Pre-built integrations that Webex offers with a number of well-known platforms can expedite workflows and simplify deployment.

The support team of Webex software are very active and prompt in resolving our issues within TAT.

What do you dislike about Webex App?

The Webex free tier is not recommended for large organizations or complex needs due to its limited features and participant capacity.

Webex provides multilingual support, but users who speak less common languages may have trouble communicating their problems or face longer wait times.

What problems is Webex App solving and how is that benefiting you?

With the help of Webex's video conferencing capabilities, we were able to interact in person, no matter where we were, which improved communication and teamwork. We were able to increase the effectiveness and engagement of our meetings by using Webex's polls, quizzes, and breakout rooms, which encouraged active participation from every team member. We could capture meetings and retrieve transcripts at a later time, promoting information exchange and guaranteeing that all participants were informed.

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SC

Supriya C

December 19, 2023 Source: G2.com
"Webex App - “An Enrich Way of Corporate Communications”"
What do you like best about Webex App?

Webex App comes with a enhanced and optimistic user interface. I liked its integration feature with other MS platforms and tools such as outlook to simulate emails with the meetings and calendar. Webex App has exiting features such as live translations, emojis, reactions while in the meeting. It has advanced screen sharing and screen control options to help teammates in work collaboration. Webex App on mobile devices helped us to work remotely from anywhere.

What do you dislike about Webex App?

I had Webex App installed on my system works fine but android application sometimes lagging. The size of the application should be reduced to support low end devices also. Local language support should be there.

What problems is Webex App solving and how is that benefiting you?

Earlier, we were used to connect with the client using video conferencing platforms but the aren't sufficient for the organisational needs. Webex App is an integrated platform which provides us the all communication and connectivity features under single application. Since the pandemic, need of remote connectivity increased drastically and here Webex App performed extraordinary to cater everyone's need. In our organisation, I'm using webex App for connecting with my team to take updates and also to represent development progress to managers. Screen sharing and polls support us to solve any development issue occurring at coding side collectively. It has enhanced UI which places the tools and buttons ergonomically to provide ease of operations. Using Webex App, client satisfaction is increased due to effective communication.

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SM

Syed Saad M

December 13, 2023 Source: G2.com
"Collaboration and communication made easier with meetings, calling and messaging all in one place"
What do you like best about Webex App?

Webex App has a very simple user interface and makes communication easier by bringing in Messaging, video meetings and VoIP calling all in one place. I like the high quality of video and audio during virtual meetings on Webex. I also like the screen share feature which helps in keeping the meetings interactive and data driven. The annotation feature is also excellent for collaborating on files together. The VoIP calling in the Webex App is lag free and has various features like call recording. The messaging in the app makes collaboration easier since we can share files, pictures and make group chats for efficient communication before and after the meeting. The customer support of Webex App is also great and they respond within just a few hours. Overall, it proved to be excellent for us in the 3 years we used it for.

What do you dislike about Webex App?

Webex App consumes a lot more internet than the individual meetings or calling app. That's the only drawback of using Webex App.

What problems is Webex App solving and how is that benefiting you?

Webex App has helped us solve the communication problems we were facing in our educational institution during the pandemic both between teachers and students and staff themselves. The meetings, messaging and screen share helped us collaborate on presentations or PDFs together while also helping us in teaching the students and interacting with them efficiently. The VoIP calling has made communication easier and has ensured that there are no privacy concerns. The voiceclips helped us in delivering our message even when the person whom we want to converse with is busy. Overall, it helped us in communicating and collaborating effectively and easily when working remotely. We have used it for three years. We stopped using it recently since we didn't notice any major requirements of it.

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SC

Shubhangi C

December 9, 2023 Source: G2.com
"Screen sharing became easy with webex App"
What do you like best about Webex App?

The best part about webex App is its quality of connection. It offers smooth login and easy joining to the virtual meet link. Audio and video conferencing quality is best ever. I personally liked the user interface of the webex app which is very interactive and user friendly. All the tools such as live emojis, mic and camera options are well located on the taskbar for easy access. Talking about security, It again served the best as it comes with encryption and password security. Screen sharing helped me to get help from colleagues to solve an issue. Also webex cloud stores the recorded meeting for future references.

What do you dislike about Webex App?

More file format support should be integrated as some of the formats are not supported. Also the adroid app is sometimes lagging due to heavy size, app optimisation needed, Smaller size apps can run smoothly on the mobile platform.

What problems is Webex App solving and how is that benefiting you?

At the beginning of our project, We were using MS tools for audio and video conferencing with the team but they didn't have the features such as screen sharing, live polls, screen control, access control which webex app offers so we shifted to Webex App and the experience is quite impressive. Webex App comes with advanced security features such as encryption and password security. I'm using webex app for connecting with the team and the client across all over the world. Its mobile app is also very userful for me to collaborate. After Covid, the world technology moved in hybrid and work from home model where the webex helped everyone to do their corporate work. This app is integrated with all the corporate tools such as calendar, MS tools so that meeting scheduled is notified at all platforms.

Screen sharing I used daily to discuss then reports and issues with the team. Testing team can have my screen's control to make changes in the code which is again very useful feature for me. Must try this app !

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PV

Prashanth Reddy V

November 16, 2023 Source: G2.com
"A Seamless Experience with Webex"
What do you like best about Webex App?

Webex has been a game changer to my remote work experience. It's user friendly interface and great connectivity, crystal clear audio and video quality have made virtual meetings a breeze and have enhanced my productivity. Webex has become an indispensable tool for our organization with Webex my team can seamlessly connect, share ideas and collaboration in real time, fostering a sense of unity and productivity even in virtual space. It has truly elevated our online communication and teamwork during the pandemic.

What do you dislike about Webex App?

As of now, I have no dislikes with Webex and I anticipate a continued positive experience in the future

What problems is Webex App solving and how is that benefiting you?

Webex has been a game changer to my remote work experience. It's user friendly interface and great connectivity, crystal clear audio and video quality have made virtual meetings a breeze and have enhanced my productivity. Webex has become an indispensable tool for our organization with Webex my team can seamlessly connect, share ideas and collaboration in real time, fostering a sense of unity and productivity even in virtual space. It has truly elevated our online communication and teamwork during the pandemic.

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SS

Shaon S

November 16, 2023 Source: G2.com
"A great app for collaboration and communication"
What do you like best about Webex App?

Excellent and well-designed user interface.

Lots of options and customizations are available for end-users, enough to meet their daily needs easily.

Great options for the administrators to Manage Users and Licenses for different features and Soft Phone numbers

It can be used by large organization for managing their communication and collaboration needs.

What do you dislike about Webex App?

There's not much to dislike, however, it does stop responding occasionally and may need to be reinstalled or updated to fix the issue.

What problems is Webex App solving and how is that benefiting you?

Webex makes collaboration much easier to handle with loads of features. With the current implementation of Hybrid and Home-based work environment, a platform was need to communicate, connect with the Team collaborate in Projects or Share data and information quickly and efficiently. Webex has it all and making life easier, offering Worry-free communication environment

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SM

Sandra M

September 26, 2023 Source: G2.com
"Convenient to use and easy"
What do you like best about Webex App?

The Mobile Application is so convinient for me to use, I like the instant notification that helps me not to miss any meeting scheduled.

It integrated well with other calendar Application which gives us access to member details who join the meeting.

And more important, there is possibility to customize the app with the company logo to bring in a clear image of the brand

What do you dislike about Webex App?

There is no background noise cancellation in the application compared to other applications

And it has expensive plans for smaller business to use the software for professional business user especially when you have large time

The mpbile application consumes more space of the phone unless wehn you keep clearing cache

What problems is Webex App solving and how is that benefiting you?

The Application on personal level is helping me not to miss any business meeting with team and clients, and on the other hand helping our business to collaborate effectively with our clients for product demos before we do the UAT of their products with us

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