Cien Reviews

Cien is able to understand our Salesforce data like no own else. Their standardization of our not-always-clean data has helped us identify new markets we were unaware of before. They've also been able to make some recommendations as to how we're handling our data which is saving our employees time and making our data easier to look at.

It would be nice if they had an interface that works directly within Salesforce.

We utilized their Data Enhancement Services to help us identify and remove hundreds of duplicate records. Their duplication models seem to work much better than Salesforce's Dupecheck. As mentioned above, the standardization of additional data points has helped us realize potential markets and channels to attract new business.

- the daily pulse feature is useful and highly addictive,

- the true pipeline view let's you see leads and contacts even when you've moved from lead based to account based sales and marketing

- you can see the predicted end of month bookings number and critical deals which helps my team prioritize its efforts

- sales rep quality - love it how you can see everyone's exact revenue contribution, from marketing to SDRs to AEs

Cien value chain - keeps our discussions with the marketing team routed in reality

would love to see more team details and be able to customize the surveys.

Salesforce.com is the only CRM currently supported

increase sales and marketing effectiveness

improve sales operations and forecasting

drive greater visibility into what's working and what's not

Cien is incredibly useful when it comes to tracking sales calls and giving me the ability to follow up.

Learning curve is a bit difficult. Seemed to take more training than other sales softwares I’ve used in the past

Check out various products as well as the big names out there, then compare to what your needs are

Definitely solving following up with potential new leads and clients

We like that we're able to quickly and easily see all of our open opportunities and more importantly, the ones that are predicted to close this month. The predictions are surprisingly accurate and helps my team with prioritization.

We also like that we can see how much value each sales person has created - it's changed the way we measure employee performance.

We use multiple currencies and the app only provides 1 currency, so the booking values are not always 100% accurate.

We realized quickly that not all of our reps were entering all data that they could have, and since Cien uses past data to form predictions about current deals, our reps corrected their behaviour and are now logging much more data. Now that we have this data, we're able to better analyze how our business is performing in certain areas and whether or not we are able to target new verticals.