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ChiroTouch Reviews

User Rating

3.8/5 (Based on 323 Ratings)

Rating Distribution

  • Excellent

    37.5%
  • Very Good

    30.3%
  • Average

    18.6%
  • Poor

    2.5%
  • Terrible

    11.1%

User Sentiments

User-friendly interface, Comprehensive Chiropractic Features, Efficient Patient Scheduling, Extensive Reporting Functionalities

Frequent Software Glitches, Expensive Pricing, Inadequate Customer Support, Outdated User Interface

Do You Use ChiroTouch?

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Review Summary

ChiroTouch receives high praise for its user-friendly interface, comprehensive features, and excellent customer support. Many users highlight the software's ease of use, with some mentioning that it requires minimal training for new users. The software's comprehensive suite of features, including scheduling, charting, billing, and patient management, is also widely appreciated. Furthermore, ChiroTouch's customer support team is consistently lauded for its responsiveness and helpfulness in resolving issues. However, some users have reported occasional technical glitches and suggest improvements to the reporting capabilities.

Pros

  • Streamlined patient management with scheduling, charting, and billing all in one place.
  • Enhanced patient engagement through secure messaging and online appointment booking.
  • Accurate insurance claim submission and tracking for efficient revenue cycle management.

Cons

  • Occasional reports of technical glitches and downtime causing disruptions to workflow.
  • Some users find the reporting capabilities limited, making it challenging to extract specific data.
  • Steep learning curve for new users, requiring dedicated time and training to fully utilize the system's features.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

February 16, 2022 Source: G2.com
"ChiroTouch Review"
What do you like best about ChiroTouch?

It is so user-friendly, and if we ever have questions, the ChiroTouch team is very helpful.

What do you dislike about ChiroTouch?

I have not had any issues that we weren't able to figure out. It is a wonderful program.

What problems is ChiroTouch solving and how is that benefiting you?

I love how simple it is to schedule, reschedule and cancel our appointments.

Read more
AU

Anonymous User

January 4, 2021 Source: G2.com
"Joy is the best biller we've ever had!"
What do you like best about ChiroTouch?

Joy McKay, our AR specialist, makes insurance billing a breeze for us.

What do you dislike about ChiroTouch?

Not applicable, we are happy with Chirotouch.

What problems is ChiroTouch solving and how is that benefiting you?

Managing our patients' cases and billing. Scheduling. We've realized there are a lot of features we don't even use yet!

Read more
AU

Anonymous User

December 17, 2020 Source: G2.com
"Streamlining your chiropractic software"
What do you like best about ChiroTouch?

Chirotouch is easy to use that allowing multiple workstations to be integrated throughout the office

What do you dislike about ChiroTouch?

Due to the fact that Chirotouch is a robust system there is a bit of a learning curve associated with However the customer support is the best!

What problems is ChiroTouch solving and how is that benefiting you?

Insurance billing however with CTProBill which interface with with Chirotouch resolved all your insurance needs. Joy who is my clinic representative is the best in her field; anytime I have a question I am able to reach out to her and she will answer immediately.

Read more
HS

Holly S

December 11, 2020 Source: G2.com
"Makes my life easier!"
What do you like best about ChiroTouch?

ChiroTouch is very easy to use! However if you do happen to have questions about anything, you can use their super nice chat feature to get help! I also have had the privilege of working closely with Joy M. She handles our billing. She is always so quick to respond. She also helps teach me new aspects of ChiroTouch so that I can answer my own questions and help my staff better! We've had some frustrations with certain incidents in our billing and Joy is the main reason we have restored our faith in ChiroTouch. Love ya Joy!

What do you dislike about ChiroTouch?

I don't really dislike anything. I'd like to be able to delete insurance types that we don't use anymore but overall it's a great software.

What problems is ChiroTouch solving and how is that benefiting you?

Currently there are no problems! We are a happy office!

Read more
EH

Ed H

August 13, 2020 Source: G2.com
"Great Decision"
What do you like best?

The ability to configure my documentation my way with unlimited variables. The support that I have received from Laurence Peppler has been outstanding

What do you dislike?

Not much - no practitioner likes documentation - CT has made this job more manageable

What problems are you solving with the product? What benefits have you realized?

The ability for the front desk, the biller, and the DC to work seamlessly. Previously I had different programs running different things.

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KA

Kimberly A

March 6, 2020 Source: G2.com
"Chiro Assistnant"
What do you like best about ChiroTouch?

The best thing is that it is very clear & straight forward. I am able to see everything at once.

What do you dislike about ChiroTouch?

The alerts are not always correct when they should be . The system has been running a lot slower

What problems is ChiroTouch solving and how is that benefiting you?

miss apointment & late patient

Read more
UF

User in Health, Wellness and Fitness

February 4, 2020 Source: G2.com
"Very user friendly; makes fast efficient SOAP notes; powerful software"
What do you like best?

I really liked the ability of using a touch screen tablet for my daily note taking. The tablet was great in that I could be anywhere in the office and access patient files at the touch of a screen

What do you dislike?

Still requires some IT knowledge to implement, as well as expensive

What problems are you solving with the product? What benefits have you realized?

Makes for great note taking

Read more
AU

Anonymous User

February 4, 2020 Source: G2.com
"Very user friendly; makes fast efficient SOAP notes; powerful software"
What do you like best about ChiroTouch?

I really liked the ability of using a touch screen tablet for my daily note taking. The tablet was great in that I could be anywhere in the office and access patient files at the touch of a screen

What do you dislike about ChiroTouch?

Still requires some IT knowledge to implement, as well as expensive

What problems is ChiroTouch solving and how is that benefiting you?

Makes for great note taking

Read more
CW

Cory W

October 22, 2019 Source: G2.com
"Simple to use all-inclusive practice management at a great price!"
What do you like best?

Simple, concise, accurate accounting,

Easy to read patient scheduling.

Modern text communication with patients.

Awesome support team!

What do you dislike?

Sometimes when updates are done it causes small issues, however, tech support is available immediately online or over the phone to assist and solve problems promptly.

Recommendations to others considering the product:

Awesome investment. Easy to use and train. Modern technology. Prompt poroblem solving. Happy patients. More productivity and profit.

What problems are you solving with the product? What benefits have you realized?

Less cancellations. More patient retention. Higher productivity and collections. Happier patients. Less stress on the staff.

Read more
CN

Cory N

October 22, 2019 Source: G2.com
"Simple to use all-inclusive practice management at a great price!"
What do you like best about ChiroTouch?

Simple, concise, accurate accounting,

Easy to read patient scheduling.

Modern text communication with patients.

Awesome support team!

What do you dislike about ChiroTouch?

Sometimes when updates are done it causes small issues, however, tech support is available immediately online or over the phone to assist and solve problems promptly.

Recommendations to others considering ChiroTouch:

Awesome investment. Easy to use and train. Modern technology. Prompt poroblem solving. Happy patients. More productivity and profit.

What problems is ChiroTouch solving and how is that benefiting you?

Less cancellations. More patient retention. Higher productivity and collections. Happier patients. Less stress on the staff.

Read more

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