Cherwell Asset Management Reviews

This application allows everyone to stay on track with current tickets and activities within the organization.

There is no application available to use for our needs

What problems are you solving with the product? What benefits have you realized?

Combines multiple data sources without too much need for management

Somewhat confusing UX requires referencing Docs to make sure you're doing things right.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

I like that we have an interface that can be customized to our liking. It shows our team a consistent track of all of our progress. Also I like that at any time we are able to search all the tickets that have been created so that we can easily reference them.

I dislike that sometimes a specific ticket can require me to fill out some information before saving the ticket. This can sometimes slow me down when I have a lot of clients and need to quickly fill out tickets with the information I have on hand.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

I like that we have a customizable interface that shows our team a constant track of our progress. Also, I like that we are able to search all tickets that have been created for easy reference.

I dislike that certain tickets require me to fill out a specific piece of information before saving the ticket. It depends on the major service that I select, but it can slow me down.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The software allows for easy customization and is very easy to train others on using.

It is very difficult to search for incidents if it does not have the precise information that was originally submitted, have to go through many back ways to find it. Also the web version does not have all the features unlocked that the client version does.

What problems are you solving with the product? What benefits have you realized?

it is solid and reliable and performs well.

It takes a lot of clicks to complete a ticket, I think I hAVE counted 9 clicks to close a simple ticket. that is too many clicks.

What problems are you solving with the product? What benefits have you realized?

Cherwell is relatively easy to use to enter It and hr tickets. I like the free form decsripton column the best so I can freely type notes corresponding to my issue.

At times there is a delay when entering the ticket and receiving my ticket number. I wish it would be a bit faster.

What problems are you solving with the product? What benefits have you realized?

We've just started using the cherwell platform for our service desk and asset management system.

Nothing as of yet. We have just started using the system.

What problems are you solving with the product? What benefits have you realized?

I like that Asset Management is built into our existing call tracking software. Because the asset manager is inside the call tracker, when a call is submitted with the node name (includes identifying information like campus, building, department, asset tag and computer type) is added to the call, the tech is able to quickly view the configuration of the specific computer, like what hardware it has, who it belongs to, last reimage or rebuild date, etc.

It can sometimes be difficult to search for a specific computer/device. I know that Apple TVs are in our catelog / inventory, but if i type "Apple TV cherwell cannot find the doftware, but if I type in an asset tag, it comes up with the title of the item as "Apple TV bla bla bla"

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Very user friendly agent and has a web based version.

The ability to break the service is too easy

What problems are you solving with the product? What benefits have you realized?