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Chekkit Reviews

User Rating

4.9/5 (Based on 194 Ratings)

Rating Distribution

  • Excellent

    90.7%
  • Very Good

    7.7%
  • Average

    1%
  • Poor

    0.5%
  • Terrible

    0%

User Sentiments

Ease of Use, Excellent Customer Support, Improved Customer Communication, Effective Review Management

Lack of Seamless Integrations, Occasional Software Glitches, Limited Bulk Messaging Functionality, User Interface Improvements Needed

Do You Use Chekkit?

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Review Summary

User reviews for Chekkit highlight a mixed experience. While many users praise its ease of use, affordable pricing, and integration with various platforms for communication and review requests, some express frustration with slow performance, technical glitches, and limited CRM capabilities. The platform's customer service receives generally positive feedback for its responsiveness and helpfulness. Most users agree that Chekkit is a valuable tool for improving online reputation and customer communication, though its functionality and user interface could benefit from further refinement.

Pros

  • Easy to use, simple interface, great customer communication
  • Customer service is excellent and responsive to questions
  • Affordable pricing compared to competitors like Podium
  • Integrates seamlessly with various platforms like Facebook and Google reviews

Cons

  • Limited CRM capabilities and lack of reminders for special occasions
  • Occasional glitches and slow performance, particularly on mobile
  • Some users report issues with sending multiple images in a single text
  • Missing ability to transfer social media or web messages between locations for multilocation businesses

AI-Generated from the text of User Reviews

Reviews
JM

Julie M

August 24, 2023 Source: G2.com
"Great Podium alternative for your small business"
What do you like best about Chekkit?

Ease of use, great customer support, and the price is nice!

What do you dislike about Chekkit?

We have really enjoyed Chekkit and there is nothing we would change.

What problems is Chekkit solving and how is that benefiting you?

Allows us to communicate with our clients without the hassle of them making a phone call and possibly not getting through. Also makes review requests simple and we love that our clients get the texts natively on their devices. It's a high tech solution that's also super user friendly.

Read more
DB

David B

August 7, 2023 Source: G2.com
"Look no further, Chekkit has it all!"
What do you like best about Chekkit?

Since using Chekkit, we have communicated more directly with our customers. The tools are all there for efficiency. The support team is fantastic. 100% satisfied.

What do you dislike about Chekkit?

How can you be negative about a positive product?!

What problems is Chekkit solving and how is that benefiting you?

1. Being thoroughly present for our customers even though we are a uniquely online store. 2. Building our online credibility through requests for reviews

Read more
AU

Anonymous User

July 27, 2023 Source: G2.com
"Got me the help I needed immediately"
What do you like best about Chekkit?

Fairly simple to use. Easy to communicate with clients

What do you dislike about Chekkit?

Not conncdeted directly to " the Edge" software

What problems is Chekkit solving and how is that benefiting you?

Not integrated with " The Edge"

Read more
JK

Jill K

July 19, 2023 Source: G2.com
"Very Pleased With Chekkit"
What do you like best about Chekkit?

The tool is very easy to use. We use it for multiple teams and locations. User-friendly platform and produces great results with our customers.

What do you dislike about Chekkit?

We do not have any downsides. I have not heard any complaints from my team.

What problems is Chekkit solving and how is that benefiting you?

Faster, easier customer communication that requires fewer personnel resources.

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MH

Michael H

June 27, 2023 Source: G2.com
"Improved Client Communication"
What do you like best about Chekkit?

My ability to communicate with clients has enhanced thanks to the live chat. Chekkit is simple to use and provides excellent customer service. Customers adore it, and it's also reasonably priced. The options available, such as the ability to attach photographs and documents, have made maintaining my business really simple.

What do you dislike about Chekkit?

It can be frustrating at times to understand how to use the platform because we are still in the learning process. Automation would be much better off if they had pre-assigned name tags rather than being left blank. After receiving an automated text, we need to do some more research to locate the consumer.

What problems is Chekkit solving and how is that benefiting you?

Chekkit has been successful in increasing the number of customers it serves as well as their level of satisfaction. The template feature is one of my favorite features and is now a go-to resource for me. My colleagues and I substantially benefit from Chekkit's central inbox, which improves our capacity to manage clients well. Chekkit is unquestionably among the best digital management tools for businesses.

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KS

Karthik S

June 5, 2023 Source: G2.com
"The best online reputation and customer communication management software is Chekkit."
What do you like best about Chekkit?

I really like the live chat on this platform. I can communicate with my clients very easily. Customer support is excellent. It is very easy to use. Chikkit is very affordable, which is attracting my clients. It is very easy to navigate and has a lot of options. It is very useful to attach images and documents.

What do you dislike about Chekkit?

There is nothing much to dislike. Everything is fine. It is a very popular platform. Sometimes getting the message across to the sales team members becomes a little difficult. If you can solve these small problems, this platform will go much further.

What problems is Chekkit solving and how is that benefiting you?

The former network has improved my communication system a lot because it helps me communicate. I have had a lot of time with the party on this platform. Its template is very easy to use. It is a trusted platform for us.

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EO

Evan O

May 21, 2023 Source: G2.com
"Best Product, Super Customer Super and at the Right Price!"
What do you like best about Chekkit?

Superior product than the competition. Customer support is great and its price is much lower that Podium!

What do you dislike about Chekkit?

There is nothing I can say. It's just great!

What problems is Chekkit solving and how is that benefiting you?

It helps me garner reviews and stay in constant contact with my client base.

Read more
BG

Brian G

March 20, 2023 Source: G2.com
"Chekkit has a great product and at a great value"
What do you like best about Chekkit?

easy to use, pos integration and webchat

What do you dislike about Chekkit?

On occasion, the text feature can lag when chatting with a customer

What problems is Chekkit solving and how is that benefiting you?

generating reviews and webchat

Read more
MH

Mim H

January 18, 2023 Source: G2.com
"Great explanations about the sight and answered all my questions."
What do you like best about Chekkit?

It's a straightforward site to navigate. Lots of options.

What do you dislike about Chekkit?

I have no dislikes about the site. It's a great site.

What problems is Chekkit solving and how is that benefiting you?

It is giving us an easier way to communicate with our aptients.

Read more
LL

Linden L

December 19, 2022 Source: G2.com
"YES YES YES"
What do you like best about Chekkit?

Automations have sped up our work time around, Texting for collections has proven 45% better results than calling, Using texting to send pictures and short video calls has allowed us to have a more personalized customer experience

What do you dislike about Chekkit?

Learning the platform has been relatively user-friendly, We are still learning how to get around the platform causing some frustrations at times. I would love to see Automations have name tags already assigned to them vs being blank, We have to dig a little more to figure out who the customer is after an automated text.

What problems is Chekkit solving and how is that benefiting you?

Communication! We have developed what we call the "Dominos Pizza Tracker" repair tracker for customers so that they know what is going on with their repairs. More than that the ease of communicating with customers as text tends to be the preferred mode of communication these days.

Read more

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