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CheckWriters Reviews

User Rating

4.7/5 (Based on 97 Ratings)

Rating Distribution

  • Excellent

    80.4%
  • Very Good

    14.4%
  • Average

    3.1%
  • Poor

    1%
  • Terrible

    1%

User Sentiments

Knowledgeable Customer Support, Easy to Use Software, Efficient Payroll Processing, Time Saving

High Staff Turnover, Long Wait Times, Unintuitive Software Interface, Limited Reporting Functionality

Do You Use CheckWriters?

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Review Summary

CheckWriters consistently receives praise for its exceptional customer service. Users highlight the knowledge, friendliness, and responsiveness of the staff, particularly James Helou, who is often singled out for his outstanding support. While the platform is generally considered user-friendly, some users find the interface challenging to navigate, especially when generating reports. A few users also mention occasional difficulties reaching their account specialist and some concerns about the platform's flexibility. Overall, CheckWriters is a solid payroll solution that is valued for its accuracy, ease of use, and commitment to great customer service.

Pros

  • CheckWriters offers excellent customer service with knowledgeable and helpful staff.
  • They are local and skilled in handling payroll needs, providing prompt assistance with questions.
  • Their platform is userfriendly and efficient, simplifying payroll processes and saving time.

Cons

  • Sometimes getting ahold of an account specialist can be challenging.
  • The system can be complex and difficult to understand for some users.
  • While generally reliable, the system may have occasional glitches or limitations.

AI-Generated from the text of User Reviews

Reviews
AY

Anne Y

January 25, 2024 Source: G2.com
"100% happy"
What do you like best about Checkwriters?

I have 1 person to contact. It is nice to not have to dial a customer service number. I just email 1 person about anything, he takes of it immediately.

What do you dislike about Checkwriters?

I haven't found anything I dislike yet. I've been with checkwriters for almost 2 years now. They are VERY easy to deal with compared to my old payroll processor.

What problems is Checkwriters solving and how is that benefiting you?

TAX ISSUES! My old payroll company made a mess of my taxes. Checkwriters pays the taxes for me. They are paid on time. I have not received any notifications from the tax agencies about not filing or paying the wrong amount. I COULD NOT BE HAPPIER about how easy checkwriters make it for me to set up a new employee and make sure the tax deductions are correct

Read more
JL

Jenise L

September 28, 2023 Source: G2.com
"Long-time customer and always pleased!"
What do you like best about Checkwriters?

The customer service is great. Our team has been able to streamline our services and data management for our staff becuase of it's easy to use and intuitive platform. We are in the program daily and rely on it heavily.

What do you dislike about Checkwriters?

The only thing that I would like to see improved is the ability for parameters to be printed on combined prior check reports. This would be helpful for documentation purposes.

What problems is Checkwriters solving and how is that benefiting you?

Helping us to manage our employee information and to process payroll in an efficient manner. We appreciate the reporting capacities as well.

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SG

Sam G

August 31, 2023 Source: G2.com
"A user friendly interface and a fantastic team!"
What do you like best about Checkwriters?

Checkwriters is a wonderful payroll and HR company with smooth, integrated modules, and a robust support base. Payroll is always a breeze, and the team there is only a call away when it isn't.

What do you dislike about Checkwriters?

nothing: they're great. I have had no issues.

What problems is Checkwriters solving and how is that benefiting you?

Checkwriters makes onboarding, offboarding, and payroll administration a breeze. This has been especially beneficial for our company as we manage a consistent team of support staff who come on and off of work study in addition to our permanent staff. Checkwriters lets us make changes easily and independantly each pay cycle, and ensure that everyone gets to where they need to.

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YH

Yvonne H

August 7, 2023 Source: G2.com
"Awesome service, wonderful people and great pricing."
What do you like best about Checkwriters?

I know the process is done right. And always in a timely manner.

What do you dislike about Checkwriters?

The difficulty of getting someone on the phone. I hate that "waiting queue"

What problems is Checkwriters solving and how is that benefiting you?

They solve the problem of payroll. I never have to worry if it's done right. It is.

Read more
AU

Anonymous User

August 3, 2023 Source: G2.com
"Checkwriters is a huge time saver."
What do you like best about Checkwriters?

We used to do payroll and all reporting in house. Checkwriters does it all. I don't have to worry about any repoorting anymore.

What do you dislike about Checkwriters?

My only "complaint" is that our account rep has changed several times sometimes leaving me not knowing who to contact with questions.

What problems is Checkwriters solving and how is that benefiting you?

During the pandemic, Checkwriters was great at getting us all of the credits we were entitled to.

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LE

Lori E

August 3, 2023 Source: G2.com
"Awesome to work with"
What do you like best about Checkwriters?

What is most helpful is you will always get someone to talk to! you don't have to leave a message and wait for someone to get back to you.

What do you dislike about Checkwriters?

There isn't anything I dislike about Checkwriters at this time. It has been an awesome experience so far. very minor things to work out.

What problems is Checkwriters solving and how is that benefiting you?

Having the employee fill out their paperwork before the first day of employment and tracking vacation/sick time is also very helpful

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AU

Anonymous User

August 3, 2023 Source: G2.com
"Always prompt & courteous"
What do you like best about Checkwriters?

I find most helpful about Checkwriters is their willingness to always help when needed. They are almost always very prompt when I need answers to an issue or problem.

What do you dislike about Checkwriters?

At this time, I feel like Checkwriters is having some staffing issues which could affect the workload on the current staff. Hiring & training more staff would be helpful.

What problems is Checkwriters solving and how is that benefiting you?

I'm currently not in any need of any problems being solved by Checkwriters.

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AU

Anonymous User

August 3, 2023 Source: G2.com
"Small enough to know who is helping me yet large enough to have the best that technology offers."
What do you like best about Checkwriters?

The staff are always available and extraordinarily helpful and thorough in their support.

What do you dislike about Checkwriters?

Some of the final outcomes of information seem to make you jump through a lot of 'hoops' or screens. I have frequently not gotten the info I wanted because I've missed a check box or not known I have to use a different category.

What problems is Checkwriters solving and how is that benefiting you?

My payroll is accurate and easy to input. I am able to easily find prior info.

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LF

Lori F

August 3, 2023 Source: G2.com
"Friendly and professional customer service"
What do you like best about Checkwriters?

All of my payroll data is contained in one place. Our account representative is knowledgeable and helpful in using the product.

What do you dislike about Checkwriters?

Some of the reports are difficult to run. If an employee changes a department, when you run a historical report, they don't show up in thier prior department - only the new one.

What problems is Checkwriters solving and how is that benefiting you?

Calculating and maintaining our payroll records

Read more
AU

Anonymous User

August 3, 2023 Source: G2.com
"Checkwriters is always there to help and so thorough!"
What do you like best about Checkwriters?

I love they are local to us and are so skilled at all the payroll needs. They help me right away if I have a question about anything.

What do you dislike about Checkwriters?

I have experienced no downsides with Checkwriters.

What problems is Checkwriters solving and how is that benefiting you?

Checkwriters has the skills and technology to efficiently handle all our payroll and quarterly tax needs. This saves me time as a solo representative in the accounting department and the cost is very reasonable.

Read more

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