ChaseData CCaaS Reviews

this works great for reaching all of our customers

I just wish that it dialed a little faster

just needs to dialer faster

it is user friendly, works 99% of the time and is very helpul

there are times where it cuts out and kicks me out??

we do not have any issues just like the program tremendously

Owned and operated call centers for 20 plus years and in that time I've experienced many predictive dialers. From owning premise dialers to working with the first hosted products on the market I've seen it all. 9 years ago I decided to give ChaseData a try and I haven't looked back since. Their support staff is super attentive and always eager to assist. They're always on the cutting edge of technology continuously updating their software with the latest features. The down time is nonexistent. And the quality of calls is phenomenal.

I've made a few suggestions over the years that I would love for them to implement however I understand that if it doesn't help the masses it'll probably get pushed to the back burner.

Their ability to identify bad numbers and eliminate them from the dialing rotation was significantly better than some of their competitors.

They have the best customer support. Always friendly and willing to help.

I sometimes have connection issues when my internet is fine.

It is making it super easy for me reach more people since my company switched over to the auto-dialer instead of the manual dialing

I like how everything is streamlined and easy for me to use

I haven't experienced any downsides. It's quite efficent

More connect rates which is helpful because I don't waste time waiting for calls to be answered. They immediately are

I like that I am able to see how many of a specific disposition I have allocated to my calls. It allows me to track on how many calls I am for each campaign.

The downside is that Im not able to preview details of calls made easily.

It allows me to connect to all the prospects that I can. It allows me to do my work efficiently.

User friendly interface. Easy to connect to any network and safe to use

Not being able to copy info on dial mode.. unless you have to edit. Sometimes you need to do a quick research on the client whilst you are on the phone

Making our company' selling vision a success

I’m one of the administrators for a large insurance firm that utilizes Chase. Out of all the dialer systems available, none of them have the exceptional customer service and technical support available that Chase offers. I know that when I need help, I can get someone live on the phone to provide the assistance I need. I would strongly recommend this Dialer!

To date, I have not had any negative experiences with ChaseDate.

ChaseData has solved every issue that I have personally come across. This includes new account types, management, and reporting questions. This solves ample time due to the instant service provided.

I love the reliability of DialedIn. I have agents throughout the US, and I never have to worry about them being about to log in and get to work. I also have a group overseas that works with us on our Dialer, and we have had zero issues with uptime.

I would like to see new customer / current customer setup videos. Although Chase has a strong support group, having an online “how to” video library would help tremendously.

DialedIn takes care of Calling customers, storing data and voice recordings and reporting.

Over and above the fact that Chase Data is a handy & dynamic application with heaps of features for admin and agent, their support staff put them miles above the rest. Dylan and team have been eager to help our once small team with all kinds of features and we are now able to perform and have the same results in 10 days that we were having in an entire month.

Gosh, there isn't much I can say. I would like for there to me more helpful videos and tutorials that I can look at and learn from rather than having to call Dylan the entire - but such a small thing.

Our previous dialer had a very low connect rate due to our number coming up as spam; that is now resolved.

We also had to way of tracking our agents, Chase has made that super easy and straightforward.