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ChartHop Reviews

User Rating

4.5/5 (Based on 165 Ratings)

Rating Distribution

  • Excellent

    63%
  • Very Good

    30.3%
  • Average

    3%
  • Poor

    1.2%
  • Terrible

    2.4%

User Sentiments

User Friendly Interface, Customizable Org Charts, Robust Reporting & Analytics, Extensive Integrations

Occasional Software Bugs, Complex Custom Reporting, Data Syncing Issues, Limited HRIS Functionality

Do You Use ChartHop?

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Review Summary

ChartHop is a highly customizable HR analytics tool that helps users visualize company structures, track employee data, and plan for future growth. Users praise its user-friendliness, robust reporting capabilities, and seamless integration with existing HR systems. While some users highlight occasional bugs and a learning curve for advanced features, the overall sentiment is positive, with many users finding ChartHop invaluable for managing employee data, streamlining HR processes, and fostering a data-driven culture.

Pros

  • Provides an easytouse org chart and employee information.
  • Highly customizable, allowing for tailoring to specific needs.
  • Offers powerful reporting capabilities, facilitating datadriven decisions.

Cons

  • Initial setup and data integrations can be challenging.
  • Some users experience bugs or glitches, requiring support assistance.
  • The UI may feel outdated or could benefit from a refresh.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

July 13, 2023 Source: G2.com
"Very easy to use"
What do you like best about ChartHop?

seeing my profile and being able to see my organization's org chart easily.

What do you dislike about ChartHop?

I have not seen anything that i dislike about charthop

What problems is ChartHop solving and how is that benefiting you?

there was no where to see my performance before and now everything is in one place.

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CD

Casey D

June 12, 2023 Source: G2.com
"ChartHop really makes HRIS easy and intuitive in a way that I haven't seen anywhere else."
What do you like best about ChartHop?

It's intuitive. The data sheet feature is fabulous, and I appreciate being able to share key metrics via reports.

What do you dislike about ChartHop?

I wish there were some more customization options on the back end: color palettes, default views, the ability to change sensitivity for built-in fields, etc

What problems is ChartHop solving and how is that benefiting you?

By making it easier to view people data, it allows stakeholders to have better insight into their orgs.

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BL

Beth L

December 12, 2022 Source: G2.com
"ChartHop = 10/10!"
What do you like best about ChartHop?

The user interface is engaging, and the webite is extremely easy to learn and use. ChartHop has made working with our people data a breeze! Plus, the support team is fantastic and always quickly addresses any issues.

What do you dislike about ChartHop?

Still lacks some features, but we have tickets out to their engineers on those requests.

What problems is ChartHop solving and how is that benefiting you?

ChartHop allows us to view and analyze our People Data easily. It is much easier than using our HRIS viewing and reporting tools, which are outdated and unapproachable.

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AU

Anonymous User

December 8, 2022 Source: G2.com
"ChartHop has been a great partner with ONE and allowed us to release org charts to the company!"
What do you like best about ChartHop?

Jen Orellana has been nothing short of amazing! Being able to do reviews, scenario planning, and org charts in one platform is key!

What do you dislike about ChartHop?

We wish that the numbers of the graphs showed up on the graph when we exported. We need to create our own tables since the numbers only show up on the platform itself

What problems is ChartHop solving and how is that benefiting you?

Releasing open roles, org charts, and location of employees!

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AU

Anonymous User

July 7, 2022 Source: G2.com
"Great Org Chart!"
What do you like best about ChartHop?

Visual - Clean and interactive - Team enjoyed it

What do you dislike about ChartHop?

Cost a bit on the higher end for an org chart

What problems is ChartHop solving and how is that benefiting you?

Insight into teams/reporting structures

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AU

Anonymous User

January 31, 2022 Source: G2.com
"ChartHop Review"
What do you like best about ChartHop?

ChartHop is a great HR analytics tool. The org chart feature is awesome. The platform itself is very user friendly.

What do you dislike about ChartHop?

There is nothing that I dislike so far. It's a great tool.

What problems is ChartHop solving and how is that benefiting you?

It provides our company with an up to date org chart and provides HR/people updates in the dashboard. It's a great HR tool for employees.

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AU

Anonymous User

January 24, 2022 Source: G2.com
"Powerful Tool"
What do you like best about ChartHop?

The amount of info within the product itself is so helpful, but adding in the syncs to other systems like hiring and payroll systems and it just makes my life so much easier. As an admin, my favorite feature is the ability to view the product as someone else so I know what they can see and can help them when they need it.

What do you dislike about ChartHop?

Because of the syncs with other systems, it is hard to get up and running. I would love some type of roadmap that tells me what syncs happen with each of the other products we use and which direction it goes in and when the next auto sync will occur.

What problems is ChartHop solving and how is that benefiting you?

For the team, everyone can know who everyone else is and their role--with the new virtual offices, this is more important than ever! For me in HR, I can have all the info I need in one spot.

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KS

Karoline S

January 21, 2022 Source: G2.com
"Game Changer"
What do you like best about ChartHop?

ChartHop has completed changed the way we look at employee data. Most HRIS have an org chart feature that is beyond basic. Lacking would be putting it kindly. ChartHop syncs information from our HRIS and ATS to automatically show us a dynamic org chart that shows us current team plus future hires and can easily scroll in time to see historical and future states. We can easily switch views from department to location or any other category we are interested in. The map view has also helped immensely in visualizing how our fully distributed company is spread throughout the world.

The data sheets option has also been great for seeing data in excel style format. An automatic sync option into Google Sheets has made quickly viewing information and collaborating a breeze. We have almost completely stopped using our HRIS reporting feature and instead review data through ChartHop.

What do you dislike about ChartHop?

It's hard to think of something to dislike about ChartHop. Our company does a lot of things a little differently which can lead to many customization requests. ChartHop has been able to accommodate almost every ask we have thrown their way. The only exceptions have more to do with our HRIS API than with ChartHop. The one area that is not customizable as much as we'd like is the equity tracking feature, but that is by no means a deal breaker. We use a different system for that. Would just have been nice to have it all in one place.

Recommendations to others considering ChartHop:

I highly recommend ChartHop for HR Analytics. It is not an HRIS replacement, but you will definitely want to use it as an HRIS replacement for reporting and analytics needs. The scenario planning and compensation event management features are also great.

What problems is ChartHop solving and how is that benefiting you?

No longer having to manually update an org chart that would fit our needs has been great. The map feature is extremely popular with our team members. The automatic syncs from Data Sheets to Google Sheets have made automating the flow of information easy which has saved my team so much time.

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AU

Anonymous User

January 20, 2022 Source: G2.com
"Excellent Resource"
What do you like best about ChartHop?

ChartHop is great in that it's fluid and accurate b/c it feeds off of HRs info.

What do you dislike about ChartHop?

I wish the default screen was the Org Chart view.

What problems is ChartHop solving and how is that benefiting you?

It's a great resource for "who goes with whom" and I have access to information my manager needs without bothering HR (as there are different permissions)

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AU

Anonymous User

January 20, 2022 Source: G2.com
"Amazing customer support!"
What do you like best about ChartHop?

The Charthop team is excellent at listening to suggestions and acting on them. Whether figuring out a way to customize something for your company or considering new feature suggestions, they want to help.

What do you dislike about ChartHop?

Sometimes because there are so many features and functionalities, it can be overwhelming, and you might find you need someone dedicated to understanding all this on your team to get the best use from it.

Recommendations to others considering ChartHop:

If you need to pull data easily and create customs reports, CH is a great tool. Have patience with learning how to use the system. I will take some time, but it will start to click.

What problems is ChartHop solving and how is that benefiting you?

Downloading reports and creating custom reports in data sheet has proven very useful. Anyone can run and create data sheet reports, and it will only show information that is allowed based on their permissions so you do not have to worry about data getting places where it should not if used properly.

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