Chargebee Reviews

User Rating

4.5/5 (Based on 1,011 Ratings)

Rating Distribution

Excellent
68.7%
Very Good
21.9%
Average
2.8%
Poor
1.7%
Terrible
4.9%

User Sentiments

Excellent Customer Support, Ease of Use, Extensive Integrations, Comprehensive Feature Set

High Pricing, Confusing User Interface, Limited Customization Options, Slow Customer Support Response Times

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Review Summary

Chargebee is generally well-received by users, earning praise for its ease of use, robust features, and excellent customer support. Many reviewers highlight its intuitive interface, making it accessible to users of all technical backgrounds. The software's comprehensive functionality, including subscription management, invoicing, and reporting, is also a major selling point. Additionally, users commend Chargebee's customer support team for their responsiveness and willingness to go the extra mile. While some users mention occasional glitches and a need for more customization options, the overall sentiment towards Chargebee is overwhelmingly positive, indicating a high level of user satisfaction.

Pros

Seamless payment processing and subscription management.
Robust reporting and analytics for revenue performance insights.
Flexible payment options and support for multiple currencies.
Streamlined invoicing and billing processes.

Cons

Steep learning curve for users unfamiliar with subscription billing software.
Limited customization options within the platform.
Occasional issues with payment gateway integrations.
Relatively higher pricing compared to some competitors.

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Reviews

Massimiliano

October 30, 2024 Source: Trustpilot.com

Support was quick and effective

Support was quick and effective. Video instructions more than appreciated

Pratistha Das

October 30, 2024 Source: Trustpilot.com

Highly recommended

The tool is super easy to use also the support team is spot on their clear informations with proper images and article redirection helped me to set our customer portal properly also the response time of their team is amazing.

Ky

October 29, 2024 Source: Trustpilot.com

The support here is truly top notch

The support here is truly top notch. I have always been taken care of as a Customer and their support team works around the clock!

Joel

October 29, 2024 Source: Trustpilot.com

Highly dependable, scalable and enable success

Hear this from the CFO! We have been on Chargebee since 2021 and added their revrec addons. The apps and services are very dependable and overall they are instrumental to the success of our business. Integration and reporting are also top-notch.

Chris

October 25, 2024 Source: Trustpilot.com

A Game Changer for Subscription Management

We've been using Chargebee for nearly a decade, and it's been an absolute game changer for us. The platform is incredibly user-friendly, allowing us to manage all our subscriptions in-house with ease. Chargebee handles everything — from upgrades to downgrades and everything in between. Their support team is also outstanding, always quick to respond whenever an issue arises. Truly the best in its class, Chargebee sets the standard for subscription management software.

Akshat Pande

October 24, 2024 Source: Trustpilot.com

Awesome features + customer support

Great customer support. Tech stack is great for businesses that are esp. moving out of Xero. Can handle a lot of customisations. They have something called atomic pricing pages which is awesome. Overall - the customer support in particular was a great part of our experience with Chargebee.

Peder Enhorning

October 14, 2024 Source: Trustpilot.com

Fantastic support

Fantastic support. The engineer even made a video to illustrate what steps were needed. Thanks!!

Bryan

August 12, 2024 Source: Trustpilot.com

Great product! Great support!

In my experience, Chargebee offers a great billing product. In addition to a great product, they also offer world-class support! Any questions I had about the product and issues I ran into during the initial testing of the product were answered quickly and with detail.

Philippe Royer

August 6, 2024 Source: Trustpilot.com

The best & most active customer support.

Date of experience: August 06, 2024

Alayna Albuquerque