JB

James Benson

December 30, 2023 Source: Trustpilot.com

Chaport

Pros:

Ease of use: Chaport.com is very easy to set up and use. The interface is intuitive, and even novice users can easily get started.
Affordability: Chaport.com offers a variety of pricing plans to fit any budget. There is even a free plan available that allows you to chat with unlimited customers.
Features: Chaport.com offers a wide range of features that can help you improve your customer service. These include chatbots, analytics, CRM integrations, and more.
Reliability: Chaport.com is a reliable platform that is used by over 100,000 businesses. It has a 99.9% uptime, which ensures that your chat service will always be available.

Overall:

Chaport.com is a great option for businesses that want to improve their online chat and customer service. It is easy to use, affordable, feature-rich, and reliable.

I would recommend Chaport.com to anyone who is looking for:

A simple and easy-to-use live chat platform
An affordable live chat solution
A live chat platform with a rich feature set
A reliable live chat platform
I believe that Chaport.com is a great value for the price.

SA

Silence A

December 20, 2023 Source: G2.com

"Chaport: Efficient Interactions, Exceptional Customer Service"

What do you like best about Chaport?

Chaport stands out due to its efficient customer support, providing quick and effective assistance. The user-friendly interface ensures easy navigation and seamless interactions. Real-time engagement capabilities enable instant communication with customers. The customizable chat widgets allow for personalized branding and enhanced user experience. Proactive chat invitations facilitate proactive customer engagement, boosting conversion rates.

What do you dislike about Chaport?

However, some areas for improvement include limited customization options, which may restrict the ability to tailor the platform to specific needs. Occasional technical glitches can disrupt the user experience. The lack of advanced reporting features may limit in-depth analytics. Additionally, the pricing of Chaport is comparatively higher than some competitors. Integration options are also somewhat limited.

What problems is Chaport solving and how is that benefiting you?

Chaport helps businesses solve the challenge of providing prompt and effective customer support. By offering real-time engagement tools, customizable chat widgets, and proactive chat invitations, Chaport enables businesses to engage with customers instantly, address their queries, and increase conversion rates. This streamlined communication process enhances customer satisfaction and enables businesses to deliver exceptional customer service.

AU

Anonymous User

August 4, 2023 Source: G2.com

"Great Chat App & tool for increased engagement with clients/customers."

What do you like best about Chaport?

Easy to integrate to use almost immediately. Chaport's UI looks and works like a usual chat app and operators could easily just use it seamlessly.

One other smart thing is how we get to view each users chat history all in one place to know how to track issues from their previous issues and reponses, which make it more organized for us to serve them better.

What do you dislike about Chaport?

Not an issue. It could be a bit less in price but still a better price with the features it already has.

What problems is Chaport solving and how is that benefiting you?

We had a need to get feedbacks from visitors, help answer their questions, and also get to engage on real time when the need arises. Using Chaport has made that even mre than possible and even made it better for our team.

GM

Gabriel Macedo

April 9, 2021 Source: Trustpilot.com

I used Chaport on various websites

I used Chaport on various websites, had a great experience on every visitor.

RB

Rolf B

October 26, 2020 Source: G2.com

"Simple and yet versatile"

What do you like best?

Easy to install on my website. Good Support that helps to adjust the details.

What do you dislike?

The triggering logic for auto-invitations is somewhat simple. You can't combine "and" + "or" condition

The adaptability of the graphics (logo, etc) is limited. Anyway, I like it the way it is.

Recommendations to others considering the product:

Perfect for a small business that will grow later

What problems are you solving with the product? What benefits have you realized?

Quick to set up live chat, with the ability to control all the important details.

RW

Ryan W

July 16, 2020 Source: G2.com

"Super easy to integrate, full customization, great support"

What do you like best?

Chaport was incredibly easy to integrate on my site. The configuration options are better than other chat widgets I've tried. They have a really generous free tier perfect for solo-founders.

I couldn't figure out how to change the first auto-sent message so I reached out to support and they helped me within five minutes and I was able to do what I wanted.

What do you dislike?

Some of the UX could be improved. There was an 'i' icon which generally means an information tooltip, but it was really the edit button. This was what I reached out to support about. I suggested they change it and they were super friendly about it.

What problems are you solving with the product? What benefits have you realized?

Live chat with visitors on my website. I just installed it today so no real benefit yet other than what I think I'll get from having live chat.

FK

Filip K

July 15, 2020 Source: G2.com

"amazing service, helps you increase your conversion rate"

What do you like best?

ease of use, optimized for mobiles, they have app for smart phones, auto pop-ups prompting visitors to write their question, you can pre-save replies etc. it increases very much your probability of conversion, which is great for ecommerce

What do you dislike?

I struggled quite a lot to get the standalone mobile app working - even if I set myself to online, it won´t always do the job.

What problems are you solving with the product? What benefits have you realized?

helping visitors answer their questions, remove objections if they have any, increase trustworthiness and thus overal conversion rate goes up

DC

David C

June 8, 2020 Source: G2.com

"Excellent Live Chat Tool"

What do you like best?

Ease of use. Simplicity is sometimes underrated, there is no need to over complicate this. Integrations simple and straightforward.

What do you dislike?

Not a lot as yet. I have been using for 10 days and I cannot see anything that I do not like

What problems are you solving with the product? What benefits have you realized?

Customer enquiries asking about products, which has already led to sales. Reassurance that the product is what they are looking for.

AC

Administrator in Cosmetics

December 5, 2019 Source: G2.com

"Chaport Review"

What do you like best?

I have used chaport live chat feature for API integration. It was very easy to integrate.

What do you dislike?

Account activation for getting access token was little delayed but after that it was all good.

What problems are you solving with the product? What benefits have you realized?

I am trying help users

AS

Administrator in Computer Software

August 19, 2019 Source: G2.com

"Don't hesitate - it's brilliant!"

What do you like best?

Chaport is easy to use with a beautiful chat widget. I love the fact that the API allows further customization and that we can pull user details within our app.

What do you dislike?

Just one small issue: Users have to create their own saved replies, and it can not be added by the admin for all users. Although, not a big deal.

Recommendations to others considering the product:

Pricing is based on the number of operators that can be online simultaneously, which makes it even more affordable.

What problems are you solving with the product? What benefits have you realized?

We offer in-app chat support for all customers within our property management system which is used by 2,400+ properties. The chat is so much more effiicient than tradionell phone support.

Chaport Reviews

User Rating

Rating Distribution

Do You Use Chaport?

James Benson

Silence A

Anonymous User

Gabriel Macedo

Rolf B

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Ryan W

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Filip K

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

David C

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Cosmetics

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Computer Software

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

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