Chameleon Reviews

Chameleon has many features and functions out-of-the-box that our previous tools didn't offer. As a result, I have been able to quickly implement and launch feedback surveys in the tool. Our CSM and engineering partner were extremely helpful and available to help with our questions. Everything felt smooth and we never felt left alone to figure things out! I really appreciate how easily changes can be made, and as an admin, it's clear to see what impact that change might make (without fear of pulling the trigger!).

Chameleon is still limited in some features and functionalities, but I feel confident that over time their team will implement these small changes (eg, data labels on microsurvey data charts).

We needed a way to gather in-app feedback from users to help us identify issues and where we are doing well. It also allows us to have an on-going metric to track over time and compare how different product areas are performing. Most importantly, we needed a tool that could let us do this efficiently without having to knock on our developer's door every time we needed to make a change or launch a new survey.

As somebody continually exposed to new platforms and applications, it's rare to find one that's so quick to get up and running with, and where you can find pretty much everything you want without even having to refer to the documentation. Chameleon was this simple - within minutes it was possible to get to grips with all of the key basics, and every time I found myself thinking "I wonder if I can tweak this thing" - then lo and behold, yes you could! We haven't even begun to scratch the surface of what it can do (I'm looking forward to playing with Launchers) but already it's allowing us to dramatically improve the quality of in-platform help in our applications.

The only real annoyance with Chameleon - and something that's probably unavoidable - is the fact that sometimes the builder panels open in the "wrong" place. Maybe there could be an option to "dock" them on one side of the screen, like browser dev tools?

We're using Chameleon to (a) give new users a gentle introduction to our products and (b) to demonstrate how to use new product features. In the fullness of time, we'll probably expand this to provide full self-service onboarding for users.

Chameleon is not only a great tool but a great partner! They have a world class team that is extremely knowledgable and helpful. I was constantly impressed by everyone I met on the team.

The tool has a wide range of features and it is clear they really care about building the best solution to help product and growth teams unlike what is on the market. We were able to implement and integrate with our existing stack easily.

Their out of the box A/B testing feature is great and helped me a lot when I first started launching experiments to see what worked and what didn't.

They also intentionally use AI to create features that are for the betterment of their customers vs just adding an ai feature to appease the market - for example their helpbar.ai has really improved the accessibility of our help docs to our customer base in app.

Their reporting could improve but it is nothing to not use them for.

Chameleon is helping product, customer success and design all align and create beatiful experiences that match your app and needs to drive product adoption.

Since Chameleon is a no / low code solution, almost anyone can make changes. Prior to Chameleon, we were hard coding everything into our application and it made it time consuming to make even minor changes. With Chameleon, once it was implemented in our environments it's incredibly easy to have any layperson go in and make updates whenever they need.

I like the robust set of use cases that Chameleon supports. Right now we're using it for product announcements, microsurveys for market and product research, product walkthroughs, messaging for upselling and payment reminders, with plans across the organization to use it for much more.

There's a bit of a learning curve to using how to successfully setup and deploy different features, but that's to be expected with any tool that's as customizable as this one. I've found their support team and help content very heplful in these scenarios.

For my personally, the microsurveys are a way for me to gather product and market research in-context. Prior to Chameleon we were using a tool called Sprig for this; when we were evaluating a digital adoption platform, being able to do in-app microsurveys was a need so we could consolidate our tech stack. It's so much more powerful now because we're able to feed that data back to other systems internally, whereas with Sprig we didn't have that setup.

Across the org we're also using it for payment reminders, cross sell messaging, with all sorts of self-service initiatives planned. It's directly benefit our support, sales, product, and research teams.

Chameleon offers a wide variety of integrations with our other tools. The ability to connect experiences like tours, microsurveys, and announcements helps to create a tailored onboarding or introduction to new features. The customer support reps are adept at problem solving as well as suggesting best practices.

In platform analytics of walkthroughs and surveys could be expanded on, but the ability to export data works around this.

Easy in-platform onboarding and surveying.

Giving users a way to get help via a launcher that goes to help videos. Also we can notify them when we have announcements such as releases and scheduled downtime.

We haven't really had much to dislike. Since i'm forced to type in something i'd say that it's a little limiting in terms of design when a non-tech person is invloved.

We needed a way to guide users through our app and give them help navigating it. We also needed to let them know about Releases and scheduled downtime. Also if we have new features, it helps to let users know.

Chameleon is an easy-to-implement product with a great customer support team. Any time I have had a challenge with the product or the way another product in our stack works with Chameleon, their team has been able to help me find a creative solution within a few days. The product itself is easy to use and the Chameleon team has done a good job continuing to build out new features and functionality that aligns well with practical use cases.

There are challenges with customization, at times, for less technical users. The Chameleon system allows for a lot of flexibility, but at times it's hard to figure out which syntaxes you can use in different places. It would be a nice improvement if they built in more tooling or in-app support around those cases, but their support team has always been responsive and able to help me figure out the right solution when I ask.

Chameleon helps us with driving adoption of new/key features and functionality with our users, as well as to reinforce workflows for our internal teams. We also use their Helpbar to integrate our help content directly within our solution. Lastly, we are starting to use the Tours and Tooltips functionality to provide scripting for our teams when they are talking to a customer and need dynamic guidance of what to say for a sales pitch.

Love that it allows us to send out specific messaging to our customers from our Company. Chameleon allows us to also help out individiual customers and delight them in a way we wouldn't be able to without Chameleon. For example, we can use Chameleon to send out messaging that is provided by the customer to share with their teams. We've been able to gain insight to our customers experience with us as a company by deploying NPS surveys. It has proven to be a great tool for our company!

There does seem to be some glitches from time to time that prevent us from moving forward with Chameleons we had in mind. For example, there was a recent bug with the snooze feature and it created frustration among our customers and had to delay releasing the Chameleon until it was resolved. However, our CSM is absolutley amazing and always helps when issues such as these occur by speaking with the team at Chameleon and providing work arounds until the issue is resolved.

Beng able to put in tips throughout our platform has helped reduced customers reaching out to support for answers that can be provided within the CRM.

With announcements it has also helped us share that with our customers in a quick and efficient manner.

Chameleon's intuitive no-code platform has been a game-changer for our SaaS product. The user segmentation and interactive walkthroughs have significantly improved our user onboarding experience. The onboarding checklists and tooltips are not just helpful; they have transformed the way we guide new users through our application, enhancing feature adoption seamlessly. It's incredibly user-friendly and the self-service aspect empowers our team to create custom solutions without always needing technical assistance.

Honestly, it's tough to pinpoint any significant downsides as Chameleon has been integral to our product adoption strategy. If anything, I would say there is a learning curve in understanding how to fully leverage all the features to their maximum potential. But once you get the hang of it, it's absolutely worth the initial investment in time. The benefits far outweigh this minor inconvenience.

Chameleon is solving a crucial problem in today's digital product space: user engagement and successful onboarding. By providing interactive guides, tooltips, and personalized walkthroughs, it has dramatically reduced the confusion new users face when navigating our software. This has led to an increase in user retention and a decrease in churn rates. Moreover, the feedback collection feature allows us to continuously improve our user experience based on real user data, making our product more intuitive and user-friendly. The benefits of using Chameleon are evident in the positive feedback from our customers and the uptick in feature adoption rates. Overall, it's been instrumental in ensuring that new users become proficient with our product quickly, translating to higher satisfaction and better business outcomes.

Dynamic Segments, ease of use, frequency of use, number of features

Nothing, Chameleon is a great platform that drives customer success!

Allows us to communicate important updates/issues with our clients via the portal and our product.