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Centiment Reviews

User Rating

5/5 (Based on 226 Ratings)

Rating Distribution

  • Excellent

    98.2%
  • Very Good

    1.8%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Exceptional Customer Service, Fast Turnaround Time, High-Quality Respondents, Affordable Pricing

Limited Niche Audience Reach, Occasional Data Quality Issues, Survey Platform Limitations, Lack of Self-Service Options

Do You Use Centiment?

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Review Summary

Centiment garners positive feedback from users for its comprehensive social media monitoring capabilities, user-friendly interface, and detailed reporting. The platform efficiently tracks brand mentions, analyzes sentiment, and provides actionable insights, enabling businesses to enhance their social media strategies. Users appreciate the customizable dashboards, which allow for tailored monitoring of relevant metrics. Additionally, Centiment's responsive customer support is praised for its promptness and helpfulness. However, some users have reported occasional technical glitches and limitations in the sentiment analysis accuracy. Overall, Centiment is a well-received social media monitoring tool valued for its robust features and user-centric design.

Pros

  • Provides actionable insights for better decisionmaking and improved customer satisfaction.
  • Offers comprehensive comparisons of various SaaS products to aid in informed selections.

Cons

  • Limited selection of products for comparison.
  • Reviews may not be verified, leading to potential inaccuracies.

AI-Generated from the text of User Reviews

Reviews
AA

Abdulrahman Abulola

December 1, 2024 Source: Trustpilot.com
Good results in a timely manner
Good results in a timely manner. Their delivery was better than my expectation. I would totally recommend them.
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GG

Graham Gaine

November 21, 2024 Source: Trustpilot.com
This was my first experience using a…
This was my first experience using a survey panel service for my research and it was truly fantastic. I wish all research studies were this easy! The project management is incredible, the Centiment team is always available to help with any questions, and the survey building software is intuitive. Best of all, Centiment recruited a census matched sample that I would not have been able to get any other way.
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JW

James Wright

November 1, 2024 Source: Trustpilot.com
"New School" talent with an "Old School" work ethic
Centiment team project manager (Ramsey Walker) handled a sensitive, complicated and elaborate study for a major corporation. Centiment has 'new school' talent with an 'old school' work ethic. An entire pipeline of people were very impressed and glad we chose Centiment.
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Sc

Satisfied customer

September 17, 2024 Source: Trustpilot.com
Great customer service!
Date of experience: September 17, 2024
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j

jmc

August 15, 2024 Source: Trustpilot.com
Excellent Platform
Centiment is an excellent platform that's incredibly easy to work with. The user interface is intuitive, making it simple to navigate and use, even for those new to the service. The team behind Centiment is responsive and quick to address any questions or concerns, ensuring a smooth experience from start to finish.
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SK

Sangsanga Khenglot

August 7, 2024 Source: Trustpilot.com
Very hardworking
Very hardworking
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MK

Michèle Kihiu

August 5, 2024 Source: Trustpilot.com
Excellent collaboration
Professional, fast, efficient service! Very knowledgeable in this area, and gave sound recommendations. Excellent communication as well. Highly recommend.
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JS

Jenn Schimmelpfennig

July 29, 2024 Source: Trustpilot.com
Excellent Experience & Delivery
Great service from Ramsey, excellent UX/UI on the website, and timely completion of all desired responses. You really delivered (where one of your competitors didn't).
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SM

Samantha Ste Marie

July 23, 2024 Source: Trustpilot.com
Amazing service and even better results!
We were looking to gather proof for our product. We are a software company that sells online fundraising software. We wanted to prove that our modern forms are preferred when compared to a competitor. Centiment allowed us to build a survey which we show to respondents who have donated to nonprofits online in the last three years. We were also looking at gaining insight into their motivations behind donating AND the preferences based on age groups. All of these were made possible with Centiment. 
I like that the dashboard is super straightforward and easy to use. It was simple in a way that supports your ability to put the survey together. There are enough options to make it custom and on brand but not too many options that you're left wondering how the heck to input all the information you want to collect.

I loved working with our Project Manager, Hannah. She guided us through the whole process and was extremely responsive. We were working with an audience that required a disqualification question, which she helped setup for us. She ensured all respondents were good quality and filtered out any random outliers. I trusted that she would help get our survey across the finish line.

We fully intend to use Centiment again in the near future.
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GG

Giovanni Gallina

July 23, 2024 Source: Trustpilot.com
Very reliable company with really capable people ready to assist you and your project!
I personally found their recommendation about my research project very helpful, as well as I liked how they handled all the communications.
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