Centime Reviews

The A/R campaigns automate the emails going to our clients for past due invoices.

I don't like that I have to go into a separate application within Netsuite. I tend to end up having to go back and forth often.

Centime is automating some of our accounting processes. We are a growing company so this will allow us more time to focus on other things.

Centime is a must-have for collections and has helped to significantly reduce time spent on this tedious task. The Receivables module provides highly customizable, automated reminder campaigns, convenient payment links where customers can pay by credit card/ACH, and the ability to record collections notes and promised payment dates to help with cash management. With enough historical data, the platform can also help identify whether customers are good or late payers and predict payment dates, which feeds into better cash forecasting.

In addition to platform functionality, the customer success team is top-notch. They are very knowledgeable about the product, proactive, and incredibly responsive to questions and concerns. The onboarding process is well organized, so we got up and running quickly.

Nothing at this point. We had a collections pain point, and Centime solved it. Any concerns we've had have been addressed, and the company regularly keeps us apprised of features on the product roadmap.

We had horrible accounts receivable KPIs. Centime helped us with more efficient and effective collections efforts, which put the company in a better cash position.

WHAT I LIKE MOST IS THAT CENTIME HELPS MY CLIENTS FULLY UNDERSTAND THEIR NUMBERS

IT'S PRETTY COMPLICATED CREATING THE GROUPS WHEN TRYING TO SHOW VARIOUS TABLES

BEING ABLE TO CASH FLOW AS CLOSE TO REAL TIME AS POSSIBLE

The invoice capture, the AI based learning for coding the invoices and assisting with consistency of departments, and the cash flow insights are all positives of Centime.

I wish the PO matching was already in place. I have high hopes for this feature. I would like some ability for reporting and exporting reports in Centime. My invoice approvers need to be able to enter notes in Centime whether it is related to rejecting an invoice or just something that needs to be captured in the system.

I am looking at my cash flow in a different manner. I like seeing the comparative KPI to prior year. My purpose to use Centime was to automate invoice capture and storage. Using the payments feature was not originally in my scope. Realizing the value and time savings that can occur, we are pursuing that usage as well.

Ability to set up emails to send automatically when a customer is past due when paying an invoice.

Like that the implementation of their solutions is at the company's pace, not theirs.

nothing at this point as we are in the process of implementing their other solutions.

The biggest problem Centime is looking to solve is the manual process of contacting customers if a payment is late.

Centime takes time to explain things thoroughly and accepts our feedback. Even as far as implementing new features that we believe are helpful. Anthony and his development team are very quick at responding to emails and takes the time to understand our issues.

My only dislike is that I cannot sync the system in my role. I am dependent on our CFO. HOWEVER, Anthony and his team have tried to get it resolved many times. So it isn't a centime issue per se.

I love that it is a simple upload and approval process. It makes it easy to see who is holding things up.

If I do have a problem, the staff is very responsive and the issue is always fixed.

Honestly nothing. We are still working through bugs, but they are always addressed promptly.

All AP is paid through Centime and payment links are sent out trough Centime.

The team is extremely responsive, which is one of the most crucial aspects to me when implementing a platform, particularly one that has not been around for a long time. A small perk is that they also have a blog and webinars, so they want to educate their users, which is an added value.

The system itself is very easy to navigate and the task automation (invoice reminders, AP approval) that is already available saves me a lot of time. My department is very small, so everything I can automate is a win for my time and the company's resources.

Before Centime, I would pull reports from Quickbooks and manually calculate some KPIs that are native to Centime's dashboard.

I spend most of my time in the Receivables module, and have loved the ability to adjust the expected date of payment and immediately see how that will impact our cash position. The same is true for the Payables module.

Finally, the price is great and was the best I could find for a platform that integrates AR, AP, and Cash Flow Management. As Centime grows and continues to add features, this platform will be a value add not only to our department but to our clients as well.

The product is still fairly new so the team is still fleshing out all of the features and integrations. However, they took the initiative to meet with me to walk through their roadmap for the next year and they have a lot of exciting things on the horizon.

Centime helps me automate tasks, particularly with AR and Cash Flow Forecasting, that were a burn on my time. I am now freed up to concentrate more of my time on more important tasks.

Centime has significantly impacted the speed of our AR collections and cash projections with customizable notifications for our customers. Setting up specific campaigns for our customers and even keeping the sales team informed about collections progress was easy. They also have highly engaged and helpful customer service team members who keep us informed of upcoming product enhancements. They went above and beyond helping us onboard and optimize the platform for our use.

There are some limitations to the software. It does require manual coding within the system, not an option yet to upload a .CSV file of customer or cash flow mapping. Also, there is the ability to leave notes on specific accounts but that doesn't prompt an email to the user, which would be helpful.

Centime has significantly reduced manual effort and required follow-up with our customers for AR collections. We saw a 26% reduction in the number of overdue invoices after 4 months using the automated reminder campaigns. And we're spending 6-8 hours less per month on manual customer communications and more quickly able to alert our sales team of issues.

Automation of customer collection emails as well as the ability to review and approve AP payments within the portal

Some functionality is still lacking, but I know it is coming on the roadmap in the next few quarters. Items such as syncing new vendor ACH information to prevent duplicate entries and the customer payment portal will be great additions

By approving and paying vendor invoices directly from the platform, Centime is eliminating the need to manually enter customer payment information into the bank which can lead to errors