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Cost, features and the ability for us, the clients to fully manage this AI Chatbot.
Nothing in particular. We have no complaints about the product or the services provided by the vendor.
Implementation would be a lot smoother and quicker, if the data to be used for the bot is collected ahead of time from your SMEs and kept in an orderly way.
ccRobot is answering common/repeated questions related to our products and freeing up time for our staff to concentrate on specific/more complex issues. It is also available for our users 24x7.