CardConnect Reviews

the ease of use - very fast processing cards, and also for refunds and looking for other payments from the same customer

that I don't have administrative rights within the program (my co-worker does)

our company's tech support guy at CardConnect is awesome! He is attentive and gets answers quickly when we have them!!!!

we can use it on the go with a mobile swiper, so easy to use and process

I enjoy the flexibility and support received from them, able to do so much with gateway for a nominal fee

There’s no convenience fee feature yet supported that I’ve found

I’d recommend going through a channel like ClearPay Financial MidSouth to get setup

Have used hosted payment page and integrated solutions for clients, also rental program helped with not having to have a client continuously buy equipment

It has simple and easy to understand features. Pricing is easy to calculate

Swiper can die if not charged and no tracking of inventory.

When clients can’t process due to internet or computer issues they can use the app.

We switched from our previous card processor to CardConnect after doing a cost analysis and using CardFellow to compare processors. The rates were as promised which was much better than our previous company. Also the portal is extremely user friendly and much more helpful than the two other portals I have used with previous processors. It's very simple to run transactions, get reports, manage users, etc.

We've had some issues with their CardPointe gateway on our website where the connection times out before the card is processed. At this point we still haven't been able to determine if it's the CardConnect service causing the problem or something else.

We were looking for better rates, which we got. We were actively looking for a better portal experience but we definitely got that as well.

My company only used CardConnect for a short period of time to try and find a way of taking credit card payments easier. I like CardConnect because it is easier to process credit card payments, as most individuals use their credit card as the preferred method of payment.

If I had to find something bad about CardConnect I'd have to say there was one situation in which the app froze, and getting in touch with customer support was a little difficult to accomplish.

When my business used CardConnect things ran much smoother from job to job. We were able to finish a job much quicker and move onto the next one.

Love how easy it is to use and how I can log all my data in the app

I can’t say that there is much I dislike about the app

The fact that I can connect my accounts and transfer funds, make payments quick and easy

Our set up was very easy. This website allows us to set up customer profiles to run one time payments, recurring payments, or online bill pay payments and is secure. The customer set up takes only moments and is customizable to our needs and simple to use.

Company is in a different coast then us so our batches close out and hit the bank in a way that we don't love. The website takes some time to get used to.

A secure place for our company to store patients credit card information.

I like the fact that we have a lower fee than stripe and that it's broken out by credit card type rather than just charged a flat fee for all cards. The end of month reports are so in depth and can tell you a lot about your customers based on their CCs.

Their documentation is the worst. We made a very large error where we charged a user an erroneous amount because the API treats decimal and non decimal values as dollars vs. pennies. You would think something that important would be mentioned in the documentation, but it's not. Also their error codes are terrible. Also you need to have zip codes for AMEX cards or they may be declined for no reason. Wish there was better support and explanation for these things.

Be prepared to put on your detective hat if you need to find a charge

Credit card fees are just a part of running a business, but if you're doing volume you should take advantage of lowering those.

I like that you can customize customer fields in the virtual terminal. You can add in a customer ID/code or a random field that identifies with a customer that will save to their profile.

I don't like that I can't connect to my quickbooks in the way I would like. It can connect through a third party add on but you can't record a payment that covers multiple invoices.

We solved a problem as to why big transactions weren't going though. It had to do with our compliance status that was set up wrong from the beginning. All is working now.

We switched to use them because they are cheaper than our previous payment processor. API documentation is good.

When I reach out with questions, answers aren't detailed. If I asked multiple questions in one email, I usually just get a response to one or two of my questions.

It provides the payment processor we need to accept online credit card payments.