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Canva Reviews

User Rating

4.4/5 (Based on 10,859 Ratings)

Rating Distribution

  • Excellent

    68.4%
  • Very Good

    19.7%
  • Average

    2.9%
  • Poor

    1.2%
  • Terrible

    7.7%

User Sentiments

User-friendly interface, Extensive library of templates and design elements, Value for money, Extensive integration options

Poor Customer Service, Confusing account cancellation process, Technical issues and bugs with mobile application, Limited video editing functionality

Do You Use Canva?

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Review Summary

Canva is a user-friendly graphic design platform that empowers individuals and businesses to create stunning visuals. Reviewers praise its intuitive interface, extensive template library, and wide range of customization options. Many users highlight Canva's value for money, as it offers a feature-rich platform at an affordable price. However, some reviewers mention occasional glitches and limitations in the free version. Overall, Canva is a highly recommended tool for non-designers who seek an easy and efficient way to create professional-looking designs. Its user-centric approach and commitment to innovation have earned it a loyal customer base.

Pros

  • Userfriendly interface: Easy to navigate and use, even for beginners.
  • Wide range of templates and assets: Helps create professionallooking designs quickly and easily.

Cons

  • Limited customization options: May not be suitable for advanced users who need more control over their designs.
  • Can be slow at times: May experience performance issues when working with complex designs or large files.

AI-Generated from the text of User Reviews

Reviews
PB

Paul Balister

November 24, 2024 Source: Trustpilot.com
Great customer service
Like most terrible people on internet, I usually only write reviews when something goes wrong but this time an almost terrible experience was turned to a great one by the customer team, which I wanted to share.

I got my daughter a Pro account for her birthday. She is really passionate about Canva and the stuff she does on it blows my mind - I'm still creatively stuck in 1990s Powerpoint 🤷‍♂️ Anyhow, not the point here. She didn't realise that the moment she invites someone (she thought she's just sharing a presentation with a friend) the licence automatically switches to a Team licence which is 3 x more expensive. Yes, there was an email sent about it, more than one actually, but since her Canva account is linked to her email address, so I never got a sniff of that until I got the charge notification from my bank.

You can imagine my initial reaction and my readiness to raise hell. So, it's Sunday afternoon, I just came back home from what was supposed to be a pleasant lunch out, now ruined by the bank message. I wrote a really angry email which I asked ChatGPT to tone down to something more polite. I was getting mentally prepared for a really upsetting end of the otherwise good weekend, and to my surprise, not only did I get an almost instant reply, but the charge was withdrawn. I was politely made aware that they are doing it as a favour of course, and that the T&Cs clearly state that there was no wrongdoing, but the whole experience was smooth, professional and dealt with to my satisfaction. Perfect example of how easy it is to get an upset customer turn happy. I'm definitely staying with them for as long as my daughter enjoys this and will happily renew the licence in following years.
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Z

ZV

November 21, 2024 Source: Trustpilot.com
One of the best pieces of software online today
I'm not sure what the other people are talking about, but my experience with this software has been stellar. I've used it initially to develop the graphics for my latest book, a particularly daunting task for me. The publisher loved them and I even reused some of them in other material I created. Then I discovered that you can also make graphics from scratch using this software, essentially making Krita and other similar software utterly unnecessary (at least for me). Today, after speaking to someone at Canva, I learned that you can make slick websites too on this software. Along with the fact that you can design eye-catching presentations on it, it's pretty clear that this is one of the best pieces of software you can find online today!
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R

R.s

November 21, 2024 Source: Trustpilot.com
Worth every penny
One of the best companies I have worked with, reasonably priced.

An insane amount of features for what you pay for.

The only things it needs is a code editor for canva websites and shopify integration, I doubt that will happen due to shopifys massive hold on ecommerce.
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MV

Martin Valchanov

November 15, 2024 Source: Trustpilot.com
Amazing customer support!
Amazing customer support!
Automatically resolved a billing issue which was entirely my fault in less than 60 seconds... Wish more companies focused on this part of the customer experience!
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EL

Eyal Avraham Levi

November 13, 2024 Source: Trustpilot.com
The Most User-Friendly Design Platform That Keeps Getting Better – Amazing!
Canva is one of the most incredible platforms for graphic design. It’s amazing to see how their interface improves over time – every update makes the experience even more enjoyable and easy. As a regular user, I feel that the service only keeps getting better, with new tools and features that make designing simple and fun, even for non-professionals.

Every little detail in their interface is designed to be intuitive and easy to use, and the tutorials help users stay updated and learn quickly. The value that customers get from Canva is outstanding – they offer high-quality solutions that work for all types of users, from beginners to professionals.

I highly recommend Canva to anyone who wants to design with ease and enjoyment, while benefiting from continuous improvement and great value for the service.
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z

zany

November 10, 2024 Source: Trustpilot.com
Lots of good templates
canva is literally amazing you can get templates and customise them yourself trust me its so worth it, so happy I found this website I use it every single day!
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PB

Pieter Batenburg

November 5, 2024 Source: Trustpilot.com
One of the greatest tools to make…
One of the greatest tools to make educational videos.
As a teacher, I use the premium version.
It is easy, versatile and a really fast and a fun tool to make educational videos.
Most functionality is easy to use, rather intuitive and there are lots of clips, fonts, pictures readily available.
I used Premiere Pro to make these videos but Canva is much faster and much easier. From a hard task, it has become a breeze.
I go as far as to say that if you work in education, you are a fool not to use Canva. It is that good.
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AS

Andreas Ströbel

October 29, 2024 Source: Trustpilot.com
Easy to create and edit graphics
Easy to create and edit graphics. I often use it for private as well as business purposes and am very satisfied with the range of functions, the templates and the handling!
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MC

Michal Ciamulski

October 29, 2024 Source: Trustpilot.com
GREAT customer service
Got a refund after I got charged for canva premium. I forgot to cancel my plan, but still got a refund even tho they are not obligated to do so at all, thank you so much. Other than that, Canva is super amaznig for both beginner and proffesional editing. I recomend it to anyone out there looking for a good editing website. Thank you Canva!
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SL

Sophie Lindegaard

October 24, 2024 Source: Trustpilot.com
Gave me a refund I forgot to cancel my…
Gave me a refund I forgot to cancel my subscription. And gave me a code to reorder after finding a typo in a brochure after the two hours that corrections are possible to make.
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