Canny Reviews

Canny makes it extremely easy to track and report on customer feedback requests. As a customer success team, we can review common trending feedback items, alongside the revenue impact. It's a key tool in the CS - Product team relationship, helping us as an organisation segment and prioritise features that will drive the greatest impact (for our customers, and for the business).

Canny did have difficulty with our Hubspot integration, however the team were great at picking up and supporting us through this to find a resolution. Hardly a dislike, but I had to write something!

Canny provides a way of logging feedback, features and ideas with revenue impact and importance. Without this, feedback is silo'd and can lose impact.

I'm a new user but I didn't have any issues at all with regards to using it.

None so far. Everything has been going great.

Our users are able to post feature requests and vote on those that they want to see moving forward

How easy it is to get set up and how it all works. How fast they respond to any issues. A variety of integrations to be used

Not much that isn't already going to be addressed within their own roadmap. But if this helps it get more exposure, the changelog deserves more glory, fully integrate the widget for it's own page. People want to see the changes and get excited about it.

It fills the gaps our software may be missing, also has the community collaborating in the effort that helps us prioritize our must have features. Easy setup and straight forward to use.

I like that I can easily communicate with my customers if a feature request is possible or not, and it notifies everyone who upvoted the post. I also love how I can easily merge feature requests that are similar, so all upvotes count under a single feature request. This tool helps us prioritize what we want to do next!

We get a ton of feature requests, and it can be a bit overwhelming for our small team to manage all the feedback. But at least we have a public place where customers can share their opinions and suggestions, so their ideas don't get lost in an email thread where we just thank them for their feedback and say we'll think about it.

It helps us gather all the feedback we get into one public "forum" where customers can interact with each other. It kind of creates a sense of community too, especially when customers find workarounds for their feature requests together.

Super easy to integrate. Lots of functionality with the free tier. Responsive customer support. Theres a reason way Canny is the most popular in the super crowded feature request software space.

Canny experience mobile app isnt as rich as desktop. Not ideal to use webview in app so would want a more integrated experience. Also need a way to test canny in test environment - everything posted is released.

Replaced typeform which doesnt scale nor is it public for users to view.

Easy to use, very user friendly, its a amazing tool for a product backlog, we start to use as a intern tool and as we groth we want to incorporate to our SaaS.

we want more filters, like for size of the client, or if a feature is mandatory, its a must have...

The backlog is key for us, so we use

- Very easy to use and navigate

- Powerful in all of the right areas

- Arms our team with all the right tools

- Simplistic in design, so not to overload the experience for us or our customers

Canny's public APIs have been super helpful for us to set up our workflows however we like. The tool is quite easy to understand and adapt. Custom fields, filtering options in views, exporting filtered feedback data is pretty convenient in Canny. Overall, its a great tool.

Only 3 swim lanes allowed in public roadmap. Internal roadmap should also have a kanban view apart from list view. Also, we would like to control the visibility of feedback in public roadmap at the feedback level and not just at the board level.

Capturing and managing customer feedback.

Roadmapping & prioritisation based on MRR and other factors.

We use Canny to gather customer feedback about feature requests, and in over 2 years of using the tool, I have not faced a single complaint so far. It's easy to use, the interface is simple but efficient, responsive, and has very powerful features. I also love the Support and always available Canny team for assistance with our issues

We don't have a major issue with Canny, some challenges are around handling Spam posts, and duplicate posts in different boards that take manual intervention to be cleaned out.

We are getting to quickly guage which features our customers want the most, and what are their pain points using Canny as our Feedback and Idea gathering tool.

Our software uses it to collect feedback and feature requests from users. They love having the opportunity to do that. Their customer support has been very fast and friendly.

We're only on a basic plan, so those features may be available on other plans. But I wish there was a feature available to us that prevents or automatically merges duplicates.

We have 50k users, and gathering their feedbacks and ideas for new features on our software isn't easy. We use Canny to collect that feedback and centralize feature requests. Allowing users to add new requests and upvote that of others helps us identify which features would have the most impact.