CallTrackingMetrics Reviews

I was looking for advanced call tracking software for a lead generation website I manage. CTM offered everything I need plus more. They included very helpful onboarding with domestic english speaking support reps. Their customer support is outstanding. Also Tony Glass was exceptional with fielding sales and general support questions.

Just helpful feedback. The login platform needs some getting used to. Also the functionality isn't exactly user friendly for beginners. From a development perspective I can understand it's difficult to both to have a simple intuitive platform given the scalability of their service. However the platform usability could be a bit better.

Also the CTM mobile app lacks some of the functionality that is available on the dashboard (e.g. sending a SMS as a follow up to an incoming call). Overall it's decent but there are a few quirks that need to be ironed out.

Still an awesome service though. Blows out competitors like Nextiva out of the water. Customer service is a huge feather in CTM's cap.

There was a major problem with A2P SMS registration earlier. However that was really out of CTM's control and they did their best to assist customers with that update.

Also the dashboard could improve when it comes to UX (as I mentioned earlier). The mobile app also could be improved to include more functionality that is only available on the dashboard.

Overall I'm pleased with CTM though.

The ability to easily purchase numbers at a cheap rate

I only dislike certain features that are unavailable in my country such as the number swapping for zip codes etc

We are solving the issue of tracking our clients calls, this means we can identify which channels the calls are coming from and increase our clients confidence in our work

The setup and connections between systems are straight forward and work. Debugging issues is made easier with the various logging and functionality.

On page javascript for the phone number swapping takes a little bit of a hit in the core web vitals.

Multi-touch attribution is difficult to manage between multiple advertising channels and is facilitated by the CTM system. This helps us to spend ad dollars in the best channels.

Auto dialer and it is so easy to use as far as making calls

nothing it is such a good system to use.

being able to make calls easily

Being able to get real-time data on the productivity of our reps with the Real-Time Agents report. We're able to manage office efficiency the same as we do our field Team members' efficiencies.

There is a lot of data, and creating a report for specific data sets can be challenging. Getting a CTM rep to assist is the best way to get what you need.

Coaching reps on conversations to improve customer experience and sales presentations.

Able to listen to calls and coach my team to success.

Some reporting metrics could be clearer.

Getting a pulse on the true customer exerience when calling into the phone center.

Being able to listen to the calls at any time and the ability to score them so when looking at an overview it's easy to determine the quality of the calls

Nothing, everything that I have used it for is working well

It's help prove the quality of calls to the business

Calltrackingmetrics has been an easy to use, but incredibly robust tool to monitor our digital marketing efforts. It has allowed me to better partner with clients over the years to provide increased insight and better quality leads.

There are times where the pace of development in the industry does get ahead of their efforts.

It provides call tracking, monitoring and attribution for our marketing channels

The implementation is easy and seamless, never had an issue

It's a little bit on the high end price wise for some clients that need multiple numbers for a complex campaign

Allows to clearly show ROI for our advertisers. Helps me clearly show the value and where their dollars are being invested

The SImplicity of CallTrackingMetrics system and superb support care is what I love the best when it comes to CallTrackingMetrics. The system is very easy to use, most of the time self-explanatory and whenever you need additional help the very supportive support staff is always there for you. In my work life, I deal with them almost daily and I can fearlessly say the best customer care ever!

Nothing at all to mention specifically as dislikes. So far so good!

Defeneatly recommend as a very reliable, user-friendly and helpful.

With CallTrackingMetrics, my team manages inbound call tracking, texting mainly for our clients.

Benefits:

- CallTrackingMetrics interfaces are very simple, self-explanatory for easy daily use.

- Offers a range of features to support call management ( IVRs, DNI, Scheduling, Geo routing, various platform integrations such as Google Analytics / Adwords etc..)

- Superb customer support