Calltouch Reviews

It's very easy to use, User friendly and has lot of features to detect whether the person is impersonating or not. Implementation is very easy to process and integration with third party products are better.

i personally dont feel like disliking this product as it has better customer support functionalities.

So major problem like identifying the caller and getting anonymity detections for the impersonating person. So it will help to collect and register the logs by recording and letting us know who the person is talking behind that technology.

Best in analytics, it could be the good fit for integration with CRM and any sort of marketing tools.

Also call recording facilities are there so it's the easiest way to collect proofs when needed

So as of now ! Personally I don't find anything which divert my mind to dislike this product

So calltouch call tracking is so user friendly also it sorted out each and every information about the caller.

We generally run Facebook and Google ads for our education service provider clients which generally rely on phone call ads. So with the help of this tool, our team is effectively managing the data for these ads.

It can manage multiple ad channels, but sometimes we found that it is lagging while switching from one ad to another campaign for analyzing the insights for ads. Apart from that I don't see any issue, their data accuracy is quite good.

We finding difficulties in finding the proper ad demographics data analysis for our phone call ads. With the help of Calltouch call tracking, we nearly have accurate data which helps us in maintaining the ads insights reports and this will also help in getting good results for ad campaigns.

The analysis it gives for the call helps me track our customer base and update our product. The call-based interactions are easily monitored on it.

This is relatively new, and I am still getting to know it better. Could have made the interface more user friendly

The customer service team gets to know the customer better and caters to their needs. We get analysis on user preferences and make changes in our product accordingly to make it competitive.

The application helps in tracking the team calls, which is helpful in the long run.

User Interface could be more user-friendly, which makes it easier to use.

This helps to keep track of everyone. Worked well in the big teams.

It is easy to use; no worries; I enjoy using all makes call easy the call touch overall does the job one thing best is call the others are harder to deal with, that is all

I don't have any dislike for something not realized with the solution none

Lets me know who is calling, and if I want to take a call, period it gives me freedom of choice yes

Its analytics tool for tracking and analyzing conversations is extremely user friendly.

Lack of support KBs. Could be improved better.

Using it for evaluating marketing efforts and also spam filtering and reporting.

with a wide variety of customers a business need a better view of analytics and tracking of each customer base and its needs.Call touch is the software which helps my team to achieve all this at a click of a button

User interface should be more intrusive and easy for navigation in terms of searching some widgets.It can improve a bit in this section and rest assured its the best software anyone can get at this moment

Call touch software has various widgets and tools that help my customer base with all their needs dashboards, KPI tracking, web form tracking and many other features are available for tracking one's needs.

the thing I like the most about Calltouch is its detailed reporting, which helps me in improving my sales and puts me in a position to provide better customer service.

Some of the latest Api i see in other alternatives are yet to be here but since every other call-tracking system has its own framework, this will might add more API integration in the future.

Managing leads across platforms we use in a company like our web, and CRM (agile) Call touch allows me as a sales admin to see all the lead types and conversions real quickly.

Call touch Call Tracking is a very user-friendly analytics tool for tracking and observing communication. It offers call centre operations teams dynamic call tracking. Our Helpdesk team manages incoming and outgoing calls using this software.

The user interface might be made more responsive. It might be a little difficult when support knowledge bases are lacking. I have no other problems with this tool than this one.

Since it is new, it is not all that well-known. There isn't a risk-free trial offered for this.

Since we started utilising call touch call monitoring, the ROI has been excellent. The SD team can now filter out spam calls thanks to its analytics engine and reporting. The tool's ability to interact with other systems was a vital component.

It may trace calls for a variety of purposes, including gauging marketing activities. It is useful for marketing initiatives.