CallSource Reviews

Easy to use and add new numbers for new sources.

Not really anything major. There is one setting within each campaign that would be nice if you could change it from a group level.

Great tool for training!

By having the recorded call sent out to management right after the call was ended, we have been able to get back in contact with the customer and put a deal together.

What I like the best of Callsource is how they adapt the lessons to you need to improve on. They ask questions and invite you to do so as well to get the max out of the lessons.

What I dislike is the amount of lessons provided if it was for me I will get one lesson every week.

Always take notes and listen to your calls so that you can really improve. Ask questions and note the answer so that you can review them to improve your communication skills.

Callsource has taught me on how to show personal interest in the customers. On doing so my communications skills have improved a lot. Callsource has also taught me its ok to ask open ended questions and keep a constant flow in the conversation I with our customers.

The use of Dynamic Number Insertion and phone training has changed how we make and receive phone calls. It has also been amazing in helping track where the calls are coming from and how effective other vendors can be. Both digitally and on print materials.

We want to be able to dig deeper into the information available in the backend. The information is great we just want to be able to mark specific phone calls to specific sales people.

It helps us get a more accurate ROI with other vendors because we can track click to call in analytics plus we can more accurately see how effective other vendors are outside of digital references.

Interface is very simple and easy to use from provision to reporting.

Website reports can take a long time to load.

Go with CallSource you won't be dissapointed.

Vanity Numbers & ROI.

My Rep Julian Jovel is one of the most professional, responsive and caring people I have had the pleasure to work with. His correspondence is excellent - so clear and concise and always addresses my question.

We do not currently have any complaints!

The client care is my most prominent benefit. I am a few months at my current dealership even though I have been in the business for 23 years. I am able to address what excellent service I have been receiving from Call Source - directly attributable to Julian Jovel.

CallSource's account managers (especially Hillary Duda) are exceptional. Their response time to our questions, concerns and account changes have all been done quickly. They go as far to double check change requests if they believe you have submitted something that might not be correct. This is better than most companies that blindly make the change, saying “that’s what you asked for”. This extra service has been valuable on more than one occasion.

Nothing to dislike, but there is one thing that is part of their interface that I would like to have: The ability to listen to the call in a pop-up window.

If you need a quality product with great customer service, choose CallSource.

As a franchise organization we offer AdWords account management service in much the same way as an agency. Because changes can happen quickly, we needed a vendor that was capable of making changes on the fly. Here is one example of the quality and speed of customer service that CallSource provides:

Recently, when one of our franchisees had switched local phone companies, their previous phone company prematurely shut off the phone. CallSource reacted quickly and re-routed the calls coming from Google AdWords, sending the calls to the franchisees cell phone for a few days. This type of service is essential to being able to keep hundreds of franchises happy and in business.

Excellent service, good reporting, very responsive to requests

Some of the measurements for the reporting are general and do not accommodate the uniqueness of our office

Call tracking is a critical part to understanding your referral source. CallSource reporting provides the detail to help us better manage our marketing efforts. They are very responsive to my needs.

I am a huge fan of Callsource and their staff! I have the pleasure of working with Maria M ,our account manager. She is is speedy in communication, deals with all my crazy questions and requests and so fun to chat with. Another great person, that I tend to ignore here and there is Mike T, our sales development rep. Mike is very patient with our cautious decisions, stays on top of communication and doesn't get offended when i take a while to respond to sales decisions. Callsource has changed their platform when it comes to reports and design and i LOVE IT, much better than their previous layout and much more user friendly.

This team knows what they are doing and helps make my job easier as a Marketing Coordinator at Comfort Keepers! Thank you!!

There isn’t anything I really dislike. If I could have Maria in my pocket that would only make it better, but I can’t ...

They are extremely innovative when it comes to quality and ease from admin end.

I am a huge fan of Callsource and their staff! I have the pleasure of working with Maria M ,our account manager. She is is speedy in communication, deals with all my crazy questions and requests and so fun to chat with. Another great person, that I tend to ignore here and there is Mike T, our sales development rep. Mike is very patient with our cautious decisions, stays on top of communication and doesn't get offended when i take a while to respond to sales decisions. Callsource has changed their platform when it comes to reports and design and i LOVE IT, much better than their previous layout and much more user friendly.

This team knows what they are doing and helps make my job easier as a Marketing Coordinator at Comfort Keepers! Thank you!!

I have worked with CallSource for over 6 years, at every turn they have found a way to accommodate my sometimes “creative” requests. CallSource has given us an advantage in the market place by providing excellent key metrics and the resources to track trends and ROI..

I recommend them highly and have been very happy with the quality of service I have received. Oh and Thank you Hillary :)

Nothing Negative to report. I have found then to be responsive and solution oriented

Key Metric and Tracking, Data Trends, ROI, asset management and customer service monitoring.

When I request for changes to be completed, they are done in a very timely manner.

I cant think of anything at the moment. The company is awesome!

Go ahead and get it. Their reporting is great and reps actually care about you and your reps. They even offer call coaching.

I am knowing how my Call Center reps are performing from a higher level than I had seen before.