CallRoot Reviews

Callroot are exceptional at what they do

USD only pricing structure. It would be great if Callroot could diversify their pricing structure to be more competitive in other currencies

Able to understand which campaigns are generating the most calls

Helps in collecting information about the caller for building the data analytics for the future usage. The team can send automatic regards message to the customers upon finishing the call.

workflow modification for the various options such as SMS, emails etc needs some traning to perform. Ability to add multiple notes to a call is having its own limitation.

Tracking and registering the calls and details for future analysis to build a data base.Possiblity to track a call using multiple keyword therby reducing time and effort for the process.

Slightly more affordable compared to the industry leaders, though you give up features and direct integreations for that luxury.

Javascript code did not work at first and required a custom addition from Customer Service. The response times and helpfulness of the CS team were lacking. My messages would sometimes take days (weeks, in one case) to receive a less-than helpful response. Even canceling the account requires reaching out to the CS team - it's simply not possible from within the account platform.

Compare with the larger vendors out there (Call Rail or Call Tracking Metrics) to find better support and integreations. They offer the same dynamic phone generation and tracking, along with more features.

Dynamic phone numbers by source. Pulling along Google Ads referral source data.