CallPage Reviews

As an international business, CallPage's multilingual capabilities have been a huge asset for us. It allows us to connect with our customers in their native language, which has improved our customer experience. With CallPage's pre-call questionnaire, we can gather valuable information about our leads before we even talk to them. This has helped us prioritize our sales efforts and close more deals.

The pricing can be steep for small businesses, but the ROI is definitely worth it.

CallPage helps solve the problem of businesses not having enough resources to respond to all of their customer inquiries by automating their lead response process, resulting in improved customer satisfaction and retention.

CallPage's callback feature has helped us reduce our response times and improve our customer satisfaction. Our customers appreciate being able to speak with a real person, rather than a chatbot or automated system.

It would be helpful if they offered more integrations with popular analytics tools, but the Zapier integration works well.

CallPage helps solve the problem of businesses not being able to connect with customers outside of their business hours by providing them with 24/7 availability and support, resulting in improved customer service and satisfaction.

CallPage has proven to be a multifunctional tool. Thanks to the CallPage, we managed to decrease lead response time and increase sales opportunities. By implementing CallPage on our technical support page, we have experienced a significant improvement in our ability to address customer inquiries promptly. This has led to heightened customer satisfaction and a stronger brand reputation.

There were no problems with the tool.
 Provided value exceeds the price

By integrating it on our technical support page, we have successfully decreased lead response time, providing timely assistance and enhancing the overall customer experience. This has resulted in an increase in conversion opportunities and a significant decrease in our cost per lead, making our marketing efforts more cost-effective.

CallPage is an extremely helpful, multifunctional product that has helped us improve our sales calls significantly. It's an all-in-one solution that is even customizable. Lead generation is simplified, and scoring has decreased the lead time. We're logging more sales calls now. The callback feature is a game-changer as it provides immediate assistance and boosts customer satisfaction. Overall, CallPage is a powerful tool that optimizes lead conversion and enhances sales performance.

We've started using CallPage very recently. Everything is working fine so far.

CallPage solves the problem of lead time reduction, targeted lead conversion, and immediate customer assistance. It benefits us by improving sales call conversion rates, enhancing our brand image, and providing a seamless experience.

I love how easy it is to set up and customize the CallPage widget. It has helped us capture more leads and increase our sales.

The initial setup can be a bit overwhelming, but their documentation and support resources are helpful. Even for people not familiar with code installation, it takes up to 5 minutes

CallPage is solving the problem of slow lead response times, which can lead to lost sales opportunities, by providing businesses with a tool that allows them to connect with leads in real time.

As someone who has been using CallPage for a while, I can say with confidence that it is a valuable callback solution for any business. What I like best about CallPage is the ease of use and the results it has delivered for our sales team. The tool is incredibly simple to install, and the customisation options allow us to tailor the experience to our brand's needs.

Overall, if you're looking for a convenient and customisable callback tool that integrates with Google Analytics, Hubspot, or Zapier, CallPage is definitely worth considering. We are extremely satisfied with our results since implementing CallPage in our business.

Nothing comes to my mind, but if I have any problems, support is always there to help

Night mode feature is awesome. Customers visit our international website (it’s in English) at different times of the day and night. For now we are not able to provide 24/7 support or salespeople availability and Callpage is our main channel of generating leads from abroad. Even if we are out of office website visitors see the popup and can order a callback later or send us a message. It works way better than a traditional contact form, because Callpage’s way of work is based on proactivity - when the system detects that a website visitor is ready to convert, it prompts a popup with a dedicated message. We customised this message so that it converts better.

Premium package could be slightly cheaper.

Try it if you are based in any country supported by Callpage. Great tool!

One problem was that we were losing many potential customers because our teams don’t work in different time zones (we’re based in Europe). Conversion rate was considerably decreasing outside working hours, because there was no efficient nor easy way for customers from other locations to connect with us. So we were losing opportunities to get new clients and sell more. Another problem was that even though people asked us to connect them, our salespeople were losing track of all these leads and weren’t able to follow up on them. Callpage’s dashboards and notifications solved this problem.

Callpage really changed the way I think about phone calls. A few years ago I read about the “death of phone calls”. Actually it’s the contrary for our company and callpage helped with that. Callpage Widget is customizable so we are able to adjust the messaging and CTA and people know what they are signing for.

We get many phone calls from people interested in our services and we are able to convert them, because calling through callback makes them more likely to buy.

Text field on the widget could be longer - sometimes it’s hard to convey the message with that few characters.

Definitely the fact that we can customize the tool in many ways. We have multiple sales and customer service departments across the company and we use CallPage differently in each of them. It’s possible to change the widget’s layout, including colors and font size, adjust copy, customize button and call to action, this sort of thing. I like it the most, because we pay for one package (we use Enterprise), but in turn we actually get multiple versions of the same solution. Our customers expect personalization, so this is really important for the business.

I think CallPage could offer more integrations. Fortunately it integrates with our CRM system, but I can imagine that other customers who don’t use well-known CRMs may struggle because of the lack of possibility to integrate CallPage with their toolset.

CallPage enables us to provide better customer service to our clients. Our main problem was long average wait time and thus long average handle time. Traditional IVR solutions didn’t solve this issue for us, but CallPage did - mostly thanks to the department's feature. I’m waiting for more options like this one.

The best thing about callpage is that it can be used for: 1. Marketing purposes - improving website conversion rate. 2 For sales - generating inbound sales calls that result in sales. 3 And for customer service - people can easily connect with our service agents, report technical issues, ask for advice or other kinds of help. Three different departments at our company are using this tool and all of them get better results since we introduced callpage as a callback solution

A few more integrations would be awesome. Callpage doesn’t integrate with our customer service team so it makes it a bit more challenging to use both tools together. We manage, but it would be way easier with an integration.

Get this tool, invest time in proper onboarding, customize it, A/B test and use it properly.

Our biggest problem was inefficient customer service. We received hundreds of calls addressed to wrong teams. People looking for tech support were connecting with the sales team, those who needed more general assistance didn’t know how to reach customer service. One big mess, because our processes weren’t set up properly. We cleaned this up, then decided to implement callpage and after two or three months we started noticing first positive results.