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CallFire Reviews

User Rating

4.4/5 (Based on 352 Ratings)

Rating Distribution

  • Excellent

    52.8%
  • Very Good

    37.8%
  • Average

    6.8%
  • Poor

    0.6%
  • Terrible

    2%

User Sentiments

Ease of Use, Great Customer Service, Effective Mass Communication, Call Tracking & Recording

Confusing IVR setup, Occasional Glitches & Bugs, Limited Reporting Features, Unintuitive Number Porting

Do You Use CallFire?

Write a Review

Review Summary

CallFire's user reviews reveal both positive and negative experiences. While many users appreciate the platform's user-friendly interface, call quality, and analytics capabilities, some express concerns regarding occasional technical glitches, pricing structure, and customer support responsiveness. These reviews suggest that CallFire is a reliable solution for businesses seeking a cloud-based call center system, but users should be prepared for potential drawbacks and ensure that the platform aligns with their specific requirements before making a purchase decision.

Pros

  • Easytouse, intuitive interface makes it accessible to users of all technical abilities.
  • Featurerich platform with a wide range of capabilities, including call tracking, recording, and analytics.
  • Excellent customer support team is always available to help with any issues.
  • Integration with various thirdparty platforms for seamless communication.

Cons

  • Pricing can be expensive for small businesses or startups.
  • Limited customization options may not meet the specific needs of some businesses.
  • Reporting and analytics capabilities could be improved for more indepth insights.
  • Occasional technical glitches might disrupt the smooth functioning of the platform.

AI-Generated from the text of User Reviews

Reviews
UE

User in Business Supplies and Equipment

June 27, 2019 Source: G2.com
"Amazing "
What do you like best?

I like how quick and easy it is to send quick and is messages to our members

What do you dislike?

Nothing to dislike about the app is amazing

What problems are you solving with the product? What benefits have you realized?

Getting messages to our member when a promotion or information when needed

Read more
AU

Anonymous User

June 27, 2019 Source: G2.com
"Amazing "
What do you like best about CallFire?

I like how quick and easy it is to send quick and is messages to our members

What do you dislike about CallFire?

Nothing to dislike about the app is amazing

What problems is CallFire solving and how is that benefiting you?

Getting messages to our member when a promotion or information when needed

Read more
AU

Anonymous User

June 24, 2019 Source: G2.com
"Wish we had started using this service years ago!"
What do you like best about CallFire?

the website is easy to use and the calls go through quickly

What do you dislike about CallFire?

the only thing i have to say is maybe there could be less steps required to setup the call

What problems is CallFire solving and how is that benefiting you?

We were making monthly calls for nonpayment twice a month to around 400 customers and it was taking 24 hours a month for an employee to make these calls. With CallFire the calls take less than 10 minutes.

Read more
UA

User in Government Administration

June 24, 2019 Source: G2.com
"Wish we had started using this service years ago!"
What do you like best?

the website is easy to use and the calls go through quickly

What do you dislike?

the only thing i have to say is maybe there could be less steps required to setup the call

What problems are you solving with the product? What benefits have you realized?

We were making monthly calls for nonpayment twice a month to around 400 customers and it was taking 24 hours a month for an employee to make these calls. With CallFire the calls take less than 10 minutes.

Read more
AU

Anonymous User

June 21, 2019 Source: G2.com
"Great tool for collecting audience information and sending alerts!"
What do you like best about CallFire?

I liked the interface of the backend of CallFire the most. It is really easy to use and really intuitive.

What do you dislike about CallFire?

I disliked the fact that we ended up changing our short-code after having it for several months.

Recommendations to others considering CallFire:

This is an excellent tool that will help you better reach your audience and accomplish your goals.

What problems is CallFire solving and how is that benefiting you?

We are able to get information to our members more quickly because of the high open and response rate of text messaging.

Read more
AM

Administrator in Non-Profit Organization Management

June 21, 2019 Source: G2.com
"Great tool for collecting audience information and sending alerts!"
What do you like best?

I liked the interface of the backend of CallFire the most. It is really easy to use and really intuitive.

What do you dislike?

I disliked the fact that we ended up changing our short-code after having it for several months.

Recommendations to others considering the product:

This is an excellent tool that will help you better reach your audience and accomplish your goals.

What problems are you solving with the product? What benefits have you realized?

We are able to get information to our members more quickly because of the high open and response rate of text messaging.

Read more
AU

Anonymous User

September 13, 2018 Source: G2.com
"Great Communication and Reliable Preference for SMS Blasts"
What do you like best about CallFire?

Fast and easy process that's what I like best about it. It helped me interact with our members to attend our bargaining sessions. We also shoot them a message about recent updates that happened and more real time updates rather than having to go through new media outlets.

What do you dislike about CallFire?

Nothing I dislike about Call Fire. It's very helpful and easy to use. I would say it has helped improve our organization. We had trouble in the past trying to engage with our members and now it's more of a communication preference we would choose over any other software we used in the past.

Recommendations to others considering CallFire:

I would recommend this software to any organization that needs to be able to be active with communication towards members, community, & other various groups associated with our organization.

What problems is CallFire solving and how is that benefiting you?

Improved our communication with our members and community involvement. We get a better response when we use Call Fire. We used to phone bank which it's sometimes hard to get ahold of our members. But, when we shoot them a text, it's more likely they will respond and be able to know that they at least got the message about our annual meetings. Our community is more aware of who we are and what our goal is which is why more community has been engaging in our annual meetings.

Read more
AM

Administrator in Education Management

September 13, 2018 Source: G2.com
"Great Communication and Reliable Preference for SMS Blasts"
What do you like best?

Fast and easy process that's what I like best about it. It helped me interact with our members to attend our bargaining sessions. We also shoot them a message about recent updates that happened and more real time updates rather than having to go through new media outlets.

What do you dislike?

Nothing I dislike about Call Fire. It's very helpful and easy to use. I would say it has helped improve our organization. We had trouble in the past trying to engage with our members and now it's more of a communication preference we would choose over any other software we used in the past.

Recommendations to others considering the product:

I would recommend this software to any organization that needs to be able to be active with communication towards members, community, & other various groups associated with our organization.

What problems are you solving with the product? What benefits have you realized?

Improved our communication with our members and community involvement. We get a better response when we use Call Fire. We used to phone bank which it's sometimes hard to get ahold of our members. But, when we shoot them a text, it's more likely they will respond and be able to know that they at least got the message about our annual meetings. Our community is more aware of who we are and what our goal is which is why more community has been engaging in our annual meetings.

Read more
pd

pam d

September 5, 2018 Source: G2.com
"program manager"
What do you like best about CallFire?

ease of use. automated call system, ability to set time of call.

What do you dislike about CallFire?

the only thing was the recordings were not always clear. had to re record a couple times

What problems is CallFire solving and how is that benefiting you?

Good use for program related reminders or event reminders

Read more
AU

Anonymous User

September 5, 2018 Source: G2.com
"Best call tracking platform out there"
What do you like best about CallFire?

I have used a lot of call tracking websites, but callfire is by far the best because of their outstanding customer service and easy use website.

What do you dislike about CallFire?

Nothing, the sevice is great and over delivers.

What problems is CallFire solving and how is that benefiting you?

Being able to see where calls are coming from.

Read more

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