Call of Service Reviews

Simple easy software to use, web based making it easy to check on field workers at any time. Email send outs to field workers also help for when they try to plan work with the Sydney traffic. Customer SMS's to remind about jobs is also a positive and included in the plan so no hidden fees are added.

Sometimes can be a little slow to manage jobs but this would be due to the web based type of program, it updates across all devices a the same time so its understandable and not a huge issue.

Very good product if you need help organising field workers carrying out works and services for customers. This is also a great product to measure your work jobs and customers giving you information the qty of jobs you have done along with invoicing to customers.

Complete removal of paper and job sheets for field workers, keeping all field workers more organised and making it easier to plan out the days. So far we have been able to track the qty of jobs going out and tracking customers and jobs making it easier for recalled jobs.

The software also gives you an overview of the months work and how you're tracking over the last month. with the information provided it has allowed us to understand we need more workers on the ground to complete the work, this in turn has allowed us to grow the business.

What I like most about call of service is that it has saved me so much time on a daily basis Any problems or questions I have are attended to so quickly. For a program that is not specifically tailored to our company, it works perfectly

Sometimes it can be a little slow when uploading images.

Give it a go. Test everything you can think of during the trial period and ask as many questions as you can. If it's missing something you need they might be able to adjust something to make it work for you.

Time saved would be the most notable benefit

Easy scheduling of jobs to technicians and dispatch to their phones

Notifications to customers via email and sms

Real time map of job and technicians

The only feature we think is lacking is inventory management feature

Scheduling field technicians and send them job details, send quotation and invoicing to customers

What I like best about Call of Service, is it allows you to quickly see your schedule from the dashboard. You can plan your day easily and quickly.

The 1 thing that I dislike about Call of Service is, there is no inventory, no integration into account software.

The best advice I can provide to others it o give it a try. I was amazed at how easy it was to set up and use. It is a very good system that is easy on the eyes (simple to read and see what's going on).

The problem we are solving using Call of Service software is organization/scheduling. This software has allowed our team to be much more organized thus creating happier customers.

Couldn't have chosen a better service for our customers. Definitely recommended to everyone in business.

There is a lack of customer service, however once you get ahold of them, they are very helpful.

I'm solving communication problems between my customers and I. We have excellent communication and OUR customer service has skyrocketed since.

It's easy to use no problem s and it backs up my files

There is nothing that I dislike about the program

None

None right now

The google maps function is a big help, color coding jobs help, being able to drag and drop jobs help speed up the process. When programs are user friendly it helps with getting task done faster.

It doesn't run smooth on internet explorer which is what I like to use.

We schedule our field crews with call of service, and after we get jobs come in they typically go into call of service, one benefit we have realized is that by putting our jobs into call of service as soon as they come in, it helps us plan our week better, and the color coding helps for important projects.

Simple scheduling that can be done directly from the dashboard.

Ability to make changes and divide the tasks into various groups of users and teams.

Clear and simple way of seeing what is being planned and scheduled, ability to email the schedules to users.

Missing integration or possibility of integration with some accounting and billing software, sometimes issues with the taskbar and scheduler tab, missing options for customizing the names of groups.

We use it to manage our 4 offices and easier distribute the information about the premises. We also usually get in touch with the service team when requesting some adjustments.

Scheduling overview works out great, I like being able to divide staff into teams and see those teams that I want to. The service is awesome, Mo and the staff go out of their way to make tweaks/changes that are useful, or explain why they can't.

Sometimes it is slow moving/changing in the Scheduler tab. It would be good to be able to turn off certain features we don't use (like invoicing, etc.). It would also be good if we could customize some of the fields by changing the names (i.e. 'Customer' we would like to call 'Project Manager')

Give it a try, it works great for what we use it for, scheduling. We haven't bothered with the invoicing/quotes/estimates.

We are able to schedule for three offices out of one, and all affected project managers are able to see this. Crews are emailed daily their schedule and it works great for making sure projects get done

It's simple and easy to use. You don't need any training and can start using it from the moment you sign up

It can be a little too simple at times. It is designed for small to medium size businesses.

Use the free trial and test drive the application with your business needs

Real time on-site technician tracking.

Scheduling jobs to individual technicians and job tracking