Call Center Studio Reviews

The technical support team is really fast in response and helps you till the end with great effort. I'm not saying that we need technical support often; at times, we did, the issues were instantly solved.

Not much at all. We've encountered issues, but they all have their easy workarounds. I was surprised to see that there isn't much that I can name.

A cloud-based call center software couldn't have been easier to work with. I didn't try any alternatives, but I'm pretty sure I won't need to. All of our expectations were covered with high satisfaction from both users and managers in our team. Definitely worth a try.

We are managing helpdesk operations. The reporting functionalities are the most we are benefiting from. Easy to collect and export the data. It helps lessen the iterations between parties that are interested in the reports.

CCS is Simple and Easy, and Fast Dialer . Probably best for Call centers, it provides the best Call quality without any distortions and line breaks, and I have been using it for six months. It's perhaps the best Dialer I have ever used, and I love how fast it is because it makes work easier. I will recommend this dialer to everyone out there because it's an amazing one.

It's the Best. We just need a new UI interface. Everything else is perfect

Simple Fast, and Easy to use best for business use provides best call quality with 0 distortions and line breaks

It has all the features that other competitors charge extra for, and it comes at a fraction of the price. I would recommend Call Center Studio to anyone looking for an innovative contact center solution!

I cannot find anything to say. But if you focus more on design and UI, it would be better.

I used to work for a call center and I can attest that Call Center Studio is the best call center software out there. It's easy to use, has a beautiful interface and provides the functionality we needed for our agents. It also integrates with our CRM seamlessly so we don't have to enter information twice! I would recommend it to anyone looking for a call center tool

The support system with Call Center Studio is fantastic.

They have a seamless onboarding process, and they will hold your hand until you go live with your campaign.

All needs are addressed from my end.

I have not experienced anything that they cannot deliver, so I have nothing to dislike about them.

We have our phone system, but we lack the technical know-how on complex needs. Call Center Studio made almost everything possible for us, and it will only take few hours to complete a campaign, unlike before when we did it on our own.

I like how everything is in this CRM/Softphone.

When I am in the supervisor tab, I need to refresh it every few minutes.

Very easy and convenient to use.

Gathering data.

It is more convenient and reliable than other softwares.

I am trying, and I can't think of anything.

No Matter how many users are available at the same time; it never fails to take the load of everyone.

The user interface is quite simple and convenient

There isn't a feature I don't like yet. :)

affordable and easy to use

my cost went down

it is very easy handling software works smoothly.

The voice quality needs to be improved a little bit

We take calls and help the customers. It provides us to handle customer queries intelligently.

Working with CCS is easy and smooth. It is best.

While changing the tab, it gets stuck some times which affects its performance

We take calls and help the customers according to their needs.

It shows all the login information in detail.

Very rarely it gets stuck, and we have to ask the supervisor to release the account.

I think that the recording on/off feature is excellent comparing with other software as it doesn't have that kind of delay after turning the button on or off.