Calabrio One Reviews

easy to use, really helpful to get updates throughout the day of my schedule

there's nothing really much i dislike about this, just the thing that i cant use it to ask for schedule arrangements

check my schedule every day and be aware of any change that can happen

Calabrio is a multi-use website to access everything related to my schedule. They have made some recent updates that make it easy to request absences or adjust my availability. I love the notifications on the tabs to remind me that break is ending or a new shift is about to start. My favorite feature is the ability to arrange my lunch and breaks to move around to fit my work day. The application is straightforward to use and navigate.

One downside is that the notification bar will not disappear after being opened and viewed. This makes me think I have a notification still, but it is something I have already opened and viewed.

Calabrio solves all of my work scheduling. I can request my absence, breaks, schedule changes, or vacations through this website.

The way the system links up to MITEL and obtains all call volumes to help forecast for future years. Also the easy method of making changes to shifts once released.

Unable to alter shrinkage percentage on the system for different teams due to how they work. Also planning different types of meetings other than monthly weekly or daily

Calabrio - helps us stop using xcel as much to plan shedules forecast calls and look at staffing numbers required as its all planned in the system once set up correctly.

Calabrio gives employees more freedom and empowerment whilst keeping control.

The ease of use is fantastic.

The meetings module can sometimes be slow and/or time out.

Scheduling, data accuracy, Agent visibility

What I have enjoyed the most with Calabrio is the automation of the scheduler's tasks. It takes time to prepare all the settings, but once you're done, the entire scheduling process is fast and accurate, thanks to optimization.

Not that I don't like it, but the learning curve can take a while, especially when you're taking on multiple roles. Thanks to all the training videos on the Calabrio Learning Center online page. Good job, Tanya Juarez - Sweeney!

Calabrio is helping with time to prepare the forecast and schedule, better visualization of analyst availability and skills, service delivery analysis, and training opportunities.

All the numerous resources on Calabrio’s website like webinars, user guides, videos, discussions, etc. I find them to be extremely helpful, especially as a newer member of the workforce management team!

Since our organization is currently implementing Calabrio ONE (upgrading from the original version of Calabrio), I do not have any feedback in terms of dislikes at this time.

Calabrio is helping us track real-time analytics and provide our clients (internal departments) the most accurate data. It allows agents to review their calls and stats in real-time, and provides higher visibility to supervisors in what their agents' day-to-day activity looks like.

I don’t use all of Calabrio, and I knew nothing about it a year ago. I found the employees and staff to be super helpful, and friendly. They have a ton of resources on their website you can learn from which includes user guides, webinar’s, etc. They make it fun and interesting, and they keep you up-to-date on what is happening in the contact center world. I would recommend them to anyone.

More instructional videos would be fantastic.

One of the ways Calabrio helps us is through speech analytics. We can find positive or negative situations we would not be aware of without this tool.

Calabrio One has been a fantastic tool to help my team and me accurately track and record all data points within our WF system. Calabrio ONE's best feature for me is the ability to, in real time, see adherence and Avaya activity.

The only thing I dislike about the system is the inability to copy agent activity exceptions to multiple agents without application management. I wish there were a way to add a "copy/paste activity" button where the "insert activity, schedule history, and edit notes" drop-down would be.

Calabrio ONE Is helping my team and I solve adherence or exception alerts by allowing us to track and monitor agents in real-time. This position helps us forecast and better utilize our agents' day-to-day activities.

i can check my schedule evert time i wants, aso in my phone.

all it's perfect, very easy to undestand i don't dislike anything about calabrio

i use calabrio to check my schedule for work

Knowledgable staff and fast efficient support

The paywall for training content is discouraging.

Our previous call recording product was garbage, and now we can depend on it.