C2 ATOM Reviews

Comprend la réalité des TI pour une entreprise comme la notre

Rien puisque ça répond pratiquement à tous nos besoins

La gestion des incidents selon le modèle utiliser en TI

La souplesse de l'outil et le service à la clientèle offert par l'équipe d'analystes et des techniciens.

La graduation des améliorations apportées d'un environnement de test vers l'environnement de production.

Permet de supporter l'implantation et la gestion des différents processus ITIL dans notre organtionnation.

That we can adapt C2 itsm to your need an our reality.

Nothing, we have great support fromC2 weather is about cloud migration, uses of C2 or how we can adapt the tool for our need.

It help us, with the coordination of all our IT assets.

C2 est un logiciel très intuitif, la CMDB permet la gestion de l'inventaire de nos quipements et logiciels. L'inégration avec Azure s'integre très bien à notre infrastructure.

Il manque une meilleur intégration avec SCCM pour la gestion automatique de l'inventaire des ordinateurs. La gestion des projets en utilisant C2 a été compliqué pour notre équipe.

La gestion de billets de façon centralisée, un seul point d'entrée pour mon organisation. L'inventaire de nos équipements me permet de prendre des déscitions à courte et long terme.

It is incredibly flexible, I like to say that I can make it dance. It obviously manages IT tickets, but so much more as it is also used by other service departments. We often forget that it's not just IT that needs to manage their requests, all services are faced with the same issues. Where this application distinguishes itself is the flexibility of customizing the requests and workflows to different departments, regions, clients, etc. The Client portal (one stop for all service requests, no matter the department) is a great tool and so easy to manage.

It did take us longer than expected to implement. This was not an issue with C2Atom, the tool forced us to analyze and review our processes. So in fact it helped us improve the service, but did require more time on our part.

This is definitely a one stop shop for any service wanting to manage requests and workflows. This allows you to have one application to support that will allow you to deal with requests, projects, timesheets, client facing interface for requests, dashboards, CMDB, workflows. The supplier is constantly improving their product and working closely with their clients.

It has allowed us to standardize how certain service requests are dealt with, improving the overall client experience. The metrics helped to identify where we had issues, whether it be with SLAs, staffing, equipment.

The simplicity of creating new requests type with a simple form creator. The creation of automation. The possibility of creating KB articles for the users. Their support is great.

The documentation needs an update. The KBs that are available for the system administrator contains a lot information, but it is far from complete.

This solution helps us manage our requests and inventory. Not only the requests for the IT help desk but for other departments.

La possiblité de customiser le fonctionnement pour répondre à nos besoins. La simplicité d'utilisation du portail par les clients et la simplicité d'afficher les demandes comme nous le voulons pour les ressources.

L'écran du détails des demandes est très chargé. Les pastilles des statuts occupe beaucoup de place dans le haut de l'écran, comme les noms des ressources et des clients. J'aimerais avoir plus de place dans la description pour ne pas avoir à l'agrandir.

Dans les écran de Gestion il est parfois difficile de savoir rapidement sur quel ligne nous sommes sélectionné car les couleurs sont pareil.

Pricipalement c'est la centralisation des demandes qui nous permets de voir l'avancement et la charge de travail. Les notifications nous aide à être plus rapide sur nos temps de réponses.

Personalization to fit business needs and ITSM processes

Too much personalization slows down performance.

Asset management is integratedd with all the processes of ITSM, (Incident management, change management, asset lifecycle... etc.)

One of my favorite features is that it allows me to focus specifically on one task to present and be updated of the other following tasks. Its installation is really easy.

Some of my employees have a bit of difficulty activating the software to activate all its functions completely which may be due to the power of the computer should improve that aspect for not so powerful computers.

I would recommend this tool with pleasure to other companies that need these specific characteristics since the performance of their work is very good and the performance is better than expected due to its excellent price.

This tool has helped us a lot in our company since since we installed it, it is part of our integration team and we have had the follow-up of assets and files to execute in a corresponding way with better schedules and excellent characteristics. The support is very useful and fast as a system helps us understand and distribute better everything in the company, earning time to perform more tasks.