Busuu Reviews

User Rating

4.3/5 (Based on 24 Ratings)

Rating Distribution

Excellent
58.3%
Very Good
29.2%
Average
4.2%
Poor
4.2%
Terrible
4.2%

User Sentiments

Helpful and responsive Customer Support, User-friendly interface, Effective teaching methodology, Engaging and Interactive community

Occasional technical issues/bugs, Limited language options, Automatic subscription renewals, Occasional inaccuracies in content

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Review Summary

Overall, Busuu garners mostly positive feedback from users. Reviewers commend its user-friendly interface, comprehensive language courses, and effective learning tools. They appreciate the platform's conversational approach, interactive exercises, and the opportunity to connect with native speakers. Additionally, users find the mobile app convenient for learning on the go. Some areas for improvement mentioned in the reviews include occasional technical glitches, repetitive exercises, and the need for more advanced content for proficient learners.

Pros

Interactive and comprehensive lessons tailored to different proficiency levels.
Gamified approach that makes language learning engaging and enjoyable.
Native speaker feedback to improve pronunciation and fluency.
Extensive library of courses and lessons covering various languages.

Cons

Limited offline access can be inconvenient for learning on the go.
Can be challenging for complete beginners with no prior language knowledge.
Some users have experienced technical issues with the app or website.
Limited language options compared to other language learning platforms.

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Reviews

Orlando

November 14, 2024 Source: Trustpilot.com

Great app and customer service

I’ve been trying so many language app in the past few years and I’ve always failed to get engaged with them. I decided to give Busuu a try and I couldn’t be happier. The app is great (premium user), the community support is very helpful and keeps you from making silly mistakes.
I had an issue with my subscription and Katya was just great and resolved my issue promptly.

Aida

November 11, 2024 Source: Trustpilot.com

Excelent service

I had a very effective and immediate response from Julia. She help me with just one interaction

Gerhard

November 10, 2024 Source: Trustpilot.com

Perfect customer service @ Busuu.

Busuu's customer service (Julia helped me out in this case regarding a billing issue) is very good. Quick replies, problems are solved fast and in a satisfying way. Very polite. One of my best customer experiences regarding mobile apps, and continuously so. The app itself is phantastic, too.

Noa

November 8, 2024 Source: Trustpilot.com

Great to learn some new things!

Great to learn some new things!
Pretty good free plan, but the paid one is also good. I like the whole video thing.
Congrats!

Paula Abegglen

November 8, 2024 Source: Trustpilot.com

Job done

I thank you for getting back to me so quickly,I was put on to Julia,who helped me sort out my account,she explained everything very simply,so I could understand what to do ,and I am back on the right track now . Good work, Julia

Sandra

November 8, 2024 Source: Trustpilot.com

Great way to learn another language!

I have had a great experience so far learning on my own pace a language of my choice.
The different options to explore on the site plus the opportunity to have live sessions is great! I like the challenges and points system when we help others. It's fun that we can help each other and we don't depend on a teacher.
I wish there was a bit more explanation on some word choices to create a sentence. I'd also wish every exercise had a translation provided and an option to hear the word/sentence in that language. (I can provide examples if needed). The support has promptly answered my questions and helped, and for that, I'm grateful.

SB

November 8, 2024 Source: Trustpilot.com

Julia was very helpful whatever I asked…

Julia was very helpful whatever I asked for. She was always kind and very quick to help.

Maya Salameh

November 6, 2024 Source: Trustpilot.com

Many thanks Alba

I had a great and fast helping experience with Alba, where I thought I would lose my account without her help .

Thank you

Alois

November 5, 2024 Source: Trustpilot.com

Julia helped me very well

I had a problem because money was transfered to busuu even when I didn't use the website.
Julia was very helpful an found the solution very fast!
Thanks!

Amin Saba

November 1, 2024 Source: Trustpilot.com

Best app for self-learning

Easy to use - have a mix of all different types of learnings like grammar, vocab, speaking, listening - you can review your mistakes/learnings alongside learning new stuff

Busuu Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Busuu?

Review Summary

Pros

Cons

Orlando

Aida

Gerhard

Noa

Paula Abegglen

Sandra

SB

Maya Salameh

Alois

Amin Saba

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