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BrightHR Reviews

User Rating

4.9/5 (Based on 4,519 Ratings)

Rating Distribution

  • Excellent

    92.1%
  • Very Good

    5.5%
  • Average

    0.4%
  • Poor

    0.2%
  • Terrible

    1.8%

User Sentiments

Knowledgeable Customer Support, Helpful Online Resources, Efficient Issue Resolution, User Friendly Interface

Limited Functionality for Flexible Working Staff, Confusing Holiday Calculation for Part-Time Employees, Lack of Ownership in Addressing Issues, Mobile App Functionality Issues

Do You Use BrightHR?

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Review Summary

Overall, users find the software easy to use and comprehensive for their HR needs. Many appreciate its user-friendly interface and intuitiveness, even for those with limited technical expertise. The software's ability to streamline HR processes and automate tasks is a common praise. However, some users mention occasional technical glitches and customer support responsiveness as areas for improvement.

Pros

  • Userfriendly interface and easy to navigate.
  • Streamlined HR processes, including payroll, benefits, and time tracking.
  • Excellent customer support, with quick response times and knowledgeable representatives.
  • Comprehensive reporting and analytics for datadriven decisionmaking.

Cons

  • Limited customization options for some features.
  • Occasional glitches and bugs in the software.
  • Steep learning curve for some advanced features.
  • Integration with some thirdparty apps can be challenging.

AI-Generated from the text of User Reviews

Reviews
SJ

Sam J

December 13, 2024 Source: Trustpilot.com
Quick & helpful advice
I spoke to Bradley regarding an issue I had allocating annual leave for part time employees. He was quickly able to identify the issue I was having and point me in the right direction. Helpful and efficient service.
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S

Sarah

December 13, 2024 Source: Trustpilot.com
Excellent support and guidance—I would…
Excellent support and guidance—I would highly recommend BrightHR! Ben went above and beyond to assist, and I couldn’t have asked for more.
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HH

Hawkes TV Hawkes

December 13, 2024 Source: Trustpilot.com
Great onboarding experience with Leon
Great onboarding experience with Leon. Always good to get support from real, down to earth people
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SL

SPRINGFALL UK LTD

December 13, 2024 Source: Trustpilot.com
Adrian took his time to explain all the…
Adrian took his time to explain all the functions on the BrightHR portal.
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AW

Anne Wright

December 13, 2024 Source: Trustpilot.com
As a new user I have found the…
As a new user I have found the opportunity of being able to talk to someone directly and quickly invaluable.
I have not been rushed and have been given time to undertake task while being assisted and makes notes during call.
Ben was very helpful.
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ZO

Zds Ods

December 12, 2024 Source: Trustpilot.com
Bright HR advisors are always helpful
Bright HR advisors are always helpful, polite and give swift answers.
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DL

Dave Lennon

December 12, 2024 Source: Trustpilot.com
Very Positive experience
Had my first experience of the system recently which was very user-friendly and includes some really surprising & unexpected functions. The experience from the team so far has been excellent. Today i received training from Paula Chaves-Garcia. Paula was exceptional in her delivery and demonstration but also so pleasant and helpful. Thank you so much.
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MB

Mrs Lorraine Bloxham

December 12, 2024 Source: Trustpilot.com
Great service today from Stella today…
Great service today from Stella today , answered all questions and assisted with online portal . 👏👏
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B

Barb

December 11, 2024 Source: Trustpilot.com
Another great onboarding session today…
Another great onboarding session today with Mark. The level of onboarding training and support the Bright HR team offer is fantastic. Mark talked me through all of my queries and reassured me I am on the right track. Also ensuring I was made aware of all the fantastic features as well as offering further sessions of support if required.
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C

Chris

December 11, 2024 Source: Trustpilot.com
Very professional
Mark was very thorough and went through everything I needed to onboard.
Read more

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