BrightGauge Reviews

BrightGauge has allowed us to show true metrics within our website and to our team. They give you so many options for reporting that can be used for QBRs, anonomous feedback on your sites and its a powerful tool to help your team grow stronger.

Soemtimes the reports can be difficult to fine toon how you want them to be. You never know going into a QBR exactly what each client wants to see within Metrics, theres a bit of trial and error at times with it.

Providing a means for our clients to fill out a survey, give us feedback and allow us to repsond. Giving us advanced reporting, metrics and also a way to help the team with time management, metrics.

It provides a user-friendly interface for creating and customizing visually appealing dashboards, allowing users to gain actionable insights from their data effortlessly.

It has limited support integration with many popular data sources and platforms. I would like to see expanded support for additional systems or more advanced data manipulation options.

It enables us to track and measure performance against goals and benchmarks. This helps businesses identify areas of improvement, make data-driven decisions, and align their strategies with desired outcomes. BrightGauge's ability to streamline data management, provide actionable insights, and facilitate effective communication helps businesses improve their decision-making, efficiency, and overall performance.

I like that the application allows me to track my KPIs.

I dislike the simplicity. I would also enjoy more templates of pre-canned gauges with other applications.

We can provide a visible representation of our progress towards goals and projects.

the customization of this software is outstanding. Not only does it allow you to see a lot of critical information all at once, but it really boost efficiency in multitasking and escalating of issues. I would highly recommend this software to anyone who needs to follow SLAs and needs a platform to ensure that metrics are being hit.

A lot of the customizing and integration you can do with this software comes at a price. This is not a buy and get all features software. Different functionalities come with different costs, so if you are thinking about adopting this software relatively early in the business' life, know that you may not be able to afford all the bells and whistles right away.

Just know that there is a lot that you can do with this software. But if you company is still in the infancy stage, you may not want to pay for all the customization all at once. Just keep that in mind.

BrightGauge is being used as our SLA platform to ensure that metrics are being hit for our 100 or so clients. Once you centralize all critical data it is easier to keep people on task and accountable.

I love that I can view my operations, projects, and accounting all on one dashboard. I love knowing at a quick glance which areas we're doing well in, and which need improvement.

While I understand it, I wish it were less expensive to add new data sources. For the price though, I'm getting a lot of insight into my team's productivity.

If you want to break down the work your team is doing, this is really the best way to do it. We've got our bookkeeping (QBO), projects (Harvest), tickets (ConnectWise Manage, ConnectWise Automate) all as data sources. I created a management dashboard with quick overviews of each department, then we've got operations and projects broken down further. The reporting is the best though. We've set up daily reporting for our team, and being able to see yesterday's data first thing in the morning lets us know what areas need focus. The color coding based on metrics is fantastic as well. We've got minimums for certain pieces, and seeing a report that's all green is one of the best feelings. If the report has some red or yellow, then we know there's improvement needed. Even without drilling into the data, if the report is green, I know where we stand.

Client reporting has been the biggest advantage for me. We were previously using reporting through ConnectWise Automate, but it's really lacking in usability. With BrightGauge, we were able to create a template, and then just select the appropriate client to send it to. Scheduling has also been a breeze, as I can just make a few clicks and schedule reports for all clients at once.

Brightgauge parses all of our datapoints and compiled them into an easy to manvour dashboard

I’ve found Datasets are a bit tough to customize

Being able to track metrics on tickets and support time spent in specific issues while being able to provide a simple report for clients s we were also able to use some of these reports for business cases on needing to review hardware/software support

Very simple to use. Intuitive. And their support is second to none. We rarely need to reach out, but when we do, it is an awesome experience each and every time.

It is minor, but it is too bad that the database queries miss some of the main fields. We then have to manually add them or request help to get them pulled.

Business intellegence, training, and process adherence.

All the information I've always wanted, now available. I've struggled for years to create some of the reporting that was available to me in minutes. Glad I'm a user

No telephone support. Would be nice to speak to someone on occasion without setting an appointment first.

Don;t wait, just do it.

I'm driving business results now because I have to KPIs that are actionable. It's a dream come true.

Brightgauge is generally everything that ConnectWise is not for displaying useful data. I'm able to visualize most data I need quickly and easily, and it's displayed in an attractive format. When I need support, they respond quickly and help solve the issue.

It's helpful to pull data from multiple sources into one attractive report, and replicate that report for multiple clients easily. The ability to schedule and automate reports saves time.

Brightgauge continues to roll out new features that are helpful. I appreciate custom sounds on dashboards, upgraded color schemes, and additional options to set thresholds based on dates.

There is a learning curve to figure out what data is included with each data set and how to format it to show what you need. Data dictionaries have improved while I've been using Brightgauge, but I sometimes need to reach out to support to clarify the definition of a particular data point.

Online support is quick and consistently solves my issues, but for more complex requests I wish there was an option for phone support, not just emails with videos attached.

The reports are attractive, but if you develop a long report it's difficult to move a new gauge (graph) to the middle of the report. It either requires 20+ clicks or setting the browser zoom to 20% to drag a graph over several pages.

Pagination on reports is frustrating. The design of the graphs is attractive, but there is no way to tell where page breaks will happen, so it's just trial and error resizing graphs until they fit on a page.

There is an issue several times a year where PDF's will not generate with a report that requires reaching out to support. It's typically solved within a few days, but it's frustrating when it happens. It's frequent enough that I not longer automatically email reports directly to clients since the PDF's may not generate.

I have had success with most data sources we have used with Brightgauge. I worked extensively with Brightgauge support to format Backup Radar data in a usable format, but was unable to display backup history with one result per machine over time. Since this is easily done inside Backup Radar, we abandoned reporting on Backup Radar in Brightgauge.

Brightgauge works with many data sources, but it's the most valuable when it reports on all of your software in one location. Check their data sources page to confirm the solutions you need are supported.

The reports that are most helpful to me have, I needed to build myself. Depending on the level of reporting you need, leave at least 2 months to develop the reports you need.

Dashboards: we have multiple dashboards shown around our office or that all employees can view online. This keeps everyone up to date on KPI's like ticket first response, SLA's, etc. We have a gauge that dings loudly when we have a new ticket or ticket that is about to breach SLA.

Reports: We run monthly reports for clients to show our performance on their tickets to show the value they receive from their MSP contract. Things like number of tickets submitted, types of tickets submitted, number of machines in our systems, number of machines offline or requiring restarts.

We are able to quickly review items promised in our MSP contracts. For example, I can run one report that shows machine storage monitoring, number of machines offline, number of machines that need restarts, server usage, etc.