Bright Pattern Reviews

Bright Pattern is an incredibly user friendly program and was very easy to set up. Additionally, any questions or issues we've had have been quickly resolved and been handled with great care.

I've thought about negative comments to write, but Bright Pattern is our most user friendly and preferred cloud service solution. We compare all other vendors to their service.

When we migrated to the cloud, we needed a simple product that our agents could learn quickly. BrightPattern has a straightforward user interface that isn't "too busy" and I'm able to get agents trained to easily take calls within 15 minutes.

They're responsive to user feedback and open to accepting feature requests.

The system itself - easy to use and understand.

The reporting section could use a bit more canned reports. It leaves a bit to the imagination.

Access into agent stats, queue stats, etc.

The confiuuration and impelemtation proess was thorough and easy at the same time. The simplementation team was excellent to work with and still meets with us regularly to ensure we are getting the most out of the platform.

I don't find any real downside to the system. When we have a recommendation for a new feature, our team works with us toget it priotitized.

As a small to midsized company, we were having trouble getting attention to our requests and any problems with our last system. With Bright Pattern, we have a dedicated account manager and regualr meetings to resolve any issues or requersts for features. The system is truly omni-channel, which allows us to connect with our customers in the way that fits their needs, and continue in a different channel if that makes the most sense for their issue.

The functionality and flexibility in the voice and chat scenarios are fantastic and provide huge potential for automation! I also love how much control we have to build our own functionality.

Email is missing the level of functionality available for chat and voice contacts, and is therefore lacking in the ability to prioritize and automate.

Our goal is to reduce contacts. With the ability to automate much of our voice and chat contacts, as well as omnichannel routing, we will be able to quickly provide more self service options to our customers - reducing overall contacts!

We find the bright pattern platform an excellent tool for managing interactions with our customers, we use all channels and with this we offer an excellent experience. additionally the agent interface is very friendly and intuitive, as the configuration is very simple.

so far we have not had anything to disguise us

Offer several communication channels and let our customers choose the most appropriate one.

The reports help a lot in the management of the contact center operation.

Having a contact history helps our agents to have a better command of the customer.

The ease of use I would say. The simple well crafted layout really helps our teams become more efficient with their work. Ive worked with a few different companies and they are always seem complicated and thrown together.

I like everything about it for the most part. Again, developing a product that everyone can use is supper important. Just continue down that path and I believe the consumers will love it.

Qaulity of service we provide to our guests. Bright Pattern has help us provide excellence through quality assurance which inturn provides a better guest experience.

The support you receive from Bright Pattern on all levels is very helpful. Everyone is quick to respond and helps you until you have resolution.

I do not have any downsides to using Bright Pattern.

We have high volumes of calls. We are able to add and remove agents to queues in an instant which helps in flexibility.

The admin and agent connectión

The way to handle the customer interactions

Look and feel, friendly to each user

Fast and easy configuration for administrator

I just had some troubles with the system, and sometimes the operation team is slow to give answers. Usually, the request was attended fastly

Unified the costumer's interactions, handled outbound services

The platform's scalability, performance and stability is what draws our attention.

This choices this platform offers can become overwhelming, but overall, these customization options set this platform apart from others.

The ease of scalability and customization options is what sets Bright Pattern apart. One of our many clients at our contact center is an emergency services provider. This means when we need to spin up a contact center environment within days and bring it down just as quickly, we have that option with Bright Pattern.