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Brex Reviews

User Rating

4.6/5 (Based on 1,823 Ratings)

Rating Distribution

  • Excellent

    85.4%
  • Very Good

    6%
  • Average

    1.2%
  • Poor

    0.8%
  • Terrible

    6.6%

User Sentiments

Easy to Use Interface, Extensive Integrations, Seamless Expense Tracking, Virtual Card Functionality

Account Suspensions, Inconsistent Mobile App Experience, Slow Bank Transfers, Devaluation of Rewards Points

Do You Use Brex?

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Review Summary

Brex, a popular financial management platform, receives mixed feedback from its user base. While many users appreciate its user-friendly interface, seamless expense management, and rewards program, others criticize its occasional technical glitches and limited customer service availability. Users also express concerns over the platform's strict spending limits and fees associated with certain transactions. Despite these drawbacks, users generally acknowledge Brex's potential to enhance financial control and efficiency for businesses.

Pros

  • Eliminates the need for personal guarantees and simplifies expense management.
  • Accepts ACH transfers and doesn't charge transaction fees for payments.
  • Offers rewards and cashback on eligible purchases, making it a costeffective option.

Cons

  • High annual fee and monthly minimum spending requirements limit accessibility.
  • Limited customer service availability and slow response times can be frustrating.
  • Restrictive eligibility criteria may exclude some businesses from using the card.

AI-Generated from the text of User Reviews

Reviews
MS

Mashrafi Shahriar

October 9, 2024 Source: Trustpilot.com
Brex is the most useful and easy to…
Brex is the most useful and easy to navigate banking solution I’ve ever used. Their Card system, Rewards, Multi-Account Management competes with the best.
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H

HJC

February 21, 2024 Source: Trustpilot.com
Great company
Great company. Great app. Love everything about them. Reliable and easy to use.
Read more
AM

Andrew M

February 8, 2024 Source: G2.com
"Brex makes expenses easy"
What do you like best about Brex?

I love the ease of use, how all of my expenses are easily categorized, and the super sleek design of their cards. It also integrates well with our tools.

What do you dislike about Brex?

I can't think of anything. Card customization would be unique, but otherwise, the product is exceptional.

What problems is Brex solving and how is that benefiting you?

Brex helps us solve the aggregation of expenses and keeps expenses from getting lost or delayed. I never have to worry about crunching through expense reports at the last minute, and I don't worry about mislabeled or lost expenses across the business.

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AG

Arun G

January 5, 2024 Source: G2.com
"Best new age bank"
What do you like best about Brex?

Brex provides a modern banking experience for companies of all size and form. Brex's virtual credit card helps us in categorising our spend and having a fine control on those spends.

What do you dislike about Brex?

None currently. Brex has provided a great product experience in the last 3 years we have used.

What problems is Brex solving and how is that benefiting you?

We use Brex virtual cards to split the expense that we spend on our customers' behalf and use it to sync with our financial management system to recover those expenses.

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BT

Bryan T

December 13, 2023 Source: G2.com
"This a very good product, stable, and is accepted in all market in the entire world"
What do you like best about Brex?

Easy fast and stable, I realy like to use it for spend in food service and never fails

What do you dislike about Brex?

I have not complain about brex it is alway workd for me

What problems is Brex solving and how is that benefiting you?

It solves very time we have meetings and long day of works so we can provide food to the team

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JJ

Joshua J

December 1, 2023 Source: G2.com
"Brex is very user friendly!"
What do you like best about Brex?

Brex has easy to use interface that allows me to quickly upload my receipts.

What do you dislike about Brex?

There has only been a small handful of times I can think of where the app has crashed a few times.

What problems is Brex solving and how is that benefiting you?

I don't necessarily think there's anything wrong with Brex. A lot of stuff has been handled that I don't see through updates and them always trying to make it better for users.

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AU

Anonymous User

November 28, 2023 Source: G2.com
"Easy and efficient way to manage business expenses"
What do you like best about Brex?

It's very easy to use and quick to upload receipts with a mobile phone. Never lose a business expense again!

What do you dislike about Brex?

The only issue I've had is booking travel through the Brex site. It got my name slightly wrong which caused issues at TSA.

What problems is Brex solving and how is that benefiting you?

Not having to wait for expense reimbursement

Read more
AU

Anonymous User

November 27, 2023 Source: G2.com
"Easy to adapt to"
What do you like best about Brex?

The UK/UI design is practically flawless, and it is intuitive. I would compare this to when I first got my iphone. Platforms should be user-friendly and easy to navigate.

What do you dislike about Brex?

There isn't anything I do not like at this time about it. All the drop-downs are easy, and if you make a mistake, it is easy to fix when making purchases and adding receipts.

What problems is Brex solving and how is that benefiting you?

It supports me in overseeing the overall HR budgets of about $50,000-100,000. I can see where everything is being allocated and how much I have left in each budget and annotate for its use for any audits that may come up.

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JA

JP A

November 16, 2023 Source: G2.com
"Business expenses simplified"
What do you like best about Brex?

Brex makes recording expenses easy. I also appreciate the *slightly* pushy reminders to enter receipts and log expenses: they make me actually get those tasks done. The interface is simple and clean, so I always know what data I need to enter and where.

What do you dislike about Brex?

It would save users time if Brex had integrations with subscription-based business software. For example, I have to download and attach a receipt each month for a recurring SaaS subscription.

What problems is Brex solving and how is that benefiting you?

I work on a distributed, remote team. Receiving my Brex card in the mail and having easy access to the card info in digital form has made the expense process less intimidating, so that I actually use my company's expense policy.

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AU

Anonymous User

November 9, 2023 Source: G2.com
"Everything is so easy!"
What do you like best about Brex?

Everything is super user friendly and easy to navigate. I also love how easy it is to get an issue solved when you reach out to customer support. Being able to use the app on my phone and the website is incredible.

What do you dislike about Brex?

Nothing, honestly everything is great so far!

What problems is Brex solving and how is that benefiting you?

Brex is helping us improve our employee experience, it makes it really easy to make purchases that benefit the company in a variety of ways.

Read more

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